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March 2024 by Lew Fox
They could've told me how much a part cost over a phone call, but insisted it had to be run through diagnostics, which is $200. Then after they run diagnostics, but only for a singular issue, they tell you the part price and wow. If you're going to get your driver air bag fixed, it's going to start at a grand.
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December 2023 by Gigi Fry
They we're efficient considering. The car seemed expensive to repair, but others gave me similar quotes. The best thing is, they seemed to have fixed the problem. They gave me my car back in a timely manner.
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April 2023 by Marie P.
I feel like Coyle was trying to take advantage of me because I'm a female and they assume I do not know anything about vehicles or tires. Little do they know I am very well versed in vehicles and tires. So they were not talking to a naïve woman. I took my Rouge in for a oil change and a tire patch. I was told the nail was in the sidewall and couldn't be repaired. CLEARLY the nail wasn't in the side wall it was in the tread and was repairable. The Service advisor sent a picture of the nail in the tire to me and I forwarded it my husband. I knew they were trying to take advantage me. I was then quoted 337.00 for a tire. No other options was given as far as tire pricing. I was also told I could not have missed matched tires on my vehicle, which is completely untrue because I currently have one tire that is not the same as the other three. I was also charged for the oil change which I shouldn't have been. The advisor was told we purchased the service agreement for free oil changes, and the response was we don't honor that. Needless to say when my husband spoke to the advisor and saw in my past history I have never been charged, they said it would refunded. Also my vehicle was taken to a competitor and they patched my tire at no charge. Two days later Mike the service manager called and tried to defend his service advisors actions, and thought I had no idea what I was talking about with my vehicle. His response was we will have to agree to disagree. I would rather go to Louisville Nissan than ever deal with Coyle Nissan again. This is absolutely unacceptable. I already have to travel 30-40 minutes (depending on traffic) to Coyle Nissan, but I would much rather drive all the way to Louisville than to deal with this level of unprofessionalism. Coyle Nissan needs to retrain their management on customer service skills.
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April 2023 by Matt P.
Took my Rouge in for a oil change and a tire patch. Was told the nail was in the sidewall and couldn't be repaired. Service advisor sent a picture to me and the nail was clearly patch able. Was also quoted 337.00 for a tire. No other options was giving as far as tire pricing. Was also charged for the oil change. Advisor was told we purchased the service agreement for free oil changes, and the response was we don't honor that. Needless to say when I arrived and they saw in my past history I have never been charged, they said it would refunded. Also my vehicle was taken to a competitor and they patched my tire at no charge. 2 days later Mike the service manager called and tried to defend his service advisor Chad's actions, and thought I had no idea what I was talking about with my vehicle. His response was we will have to agree to disagree. I would rather go to Louisville Nissan than ever deal with Coyle Nissan again.
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March 2023 by Jackie Hunt Jr
Always great
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March 2022 by Pamela Troutman
Excellent service.
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March 2022 by cbc812
Very helpful staff. Jackie is the best!!!!
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March 2022 by Destany M.
I purchased a GMC Terrain from here and absolutely love it !! The car is in very condition on the interior and exterior. The car salesman (Shawn) was very kind, helpful and patient. The process was way quicker than my previous time purchasing a car which is a big plus to me due to having my baby with me. Would strongly recommend going here to purchase a car !
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June 2021 by Eric M.
Me and the wife bought our first Nissan from here 20,000$ 2018 rogue 35,000 miles 100,000 mile warranty still with the vehicle the Car salesman was extremely helpful and so was the sales manager
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May 2021 by Christopher O.
My salesperson (Markis T.) was VERY helpful. Markis, normally works at the Coyle Chevrolet Buick GMC dealership, but went above and beyond to help me find the vehicle wanted in a sister dealership. He is very knowledgeable of the vehicle availability, offerings, and inventory. He is also remarkably professional, and interested in helping his customer find a great fit for their budget, and desire. The Coyle Nissan staff was very flexible with my schedule, and even stuck around after hours ensuring that I walked away satisfied. Highly recommend!
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March 2021 by Jason Cortel
Very friendly and quick service. Prices are exceptional especially for a dealer.
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August 2020 by Bruce F.
It takes a lot for me to give negative reviews but after several attempts to address an issue with this dealership I felt left with no other choice. Last month my son purchased a vehicle from this dealership and is working out of town. He was issued a temporary plate. He had to drive back after a month to to get his plates and was told at the BMV that the dealership hadn't performed an inspection or sent new title work to them. The BMV informed him that technically he was driving a stolen car. We spoke with the sales manager, Dave Silling, , who said if my son gets pulled over and receives a ticket that they would pay the ticket; however, this wouldn't remove the points on his driving record. They claimed it was illegal to provide another temporary plate but dismissed the the fact that they sold a car and hadn't changed the title; which is also illegal. He had to drive back to the dealership so that they could get it right. For the amount of money my son spent for the vehicle we expected more due diligence.
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August 2020 by Elaine F.
We have been extremely frustrated with the lack of follow-thru of Coyle Nissan LLC Clarksville, IN Deal. Early July my son purchased a car and was given the normal 30-day temporary plate. When he went into the BMW to purchase his plates he was told that no paperwork from the dealership had been submitted and that technically he has been driving a stolen car. After calling the dealership and getting the run around I was finally connected to Dave Silling Sales Manager. Because it was the dealerships negligence to perform the required inspection and submit the standard paperwork to the BMV, I requested to get another temporary plate until the dealership could perform their due diligence. The response from Dave Silling was, no they could not issue another temporary plate because it is illegal. He went on to say that the worst case scenario would be that my son would get a ticket for the expired temp plate and they would reimburse him. This to me was highly insensitive, unprofessional and unacceptable! The biggest issue of all is that Coyle Nissan had the vehicle on their lot for sometime and failed to perform a proper inspection before selling the car. This is not the way to do business. This is negligence of which, has cost my son time off work to bring the car back to Louisville to get an inspection and then basically to be sent on his way still without proper title or plates. We were told that, they would get proper title and plates to him but it would take two weeks. Coyle Nissan has not demonstrated any level of responsibility for this major error!! What should have occurred is; that if an extended plate could not be given that we get reimbursed for a rental car or urber fees while the car sits until it's properly inspected and plated. But no, this dealership says don't worry if you get pulled over just show the bill of sale that you purchased the car. In this climate of racial unrest, having a bill of sale is not enough; especially when the paperwork/title is no where to be found in the BMV records because this Dealership failed to follow thru. But does Dave Silling or the General Manager care... not at this point, because they have made the sale!! I urge all future buyers to think twice before doing business with Coyle Nissan LLC in Clarksville IN. Yes, mistakes will happen, but to make a mistake and not try to ensure that the customer is protected legally or compensated is not a dealership worth doing business with!
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March 2020 by M n J Varner
Expensive
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April 2019 by Mark M.
I had my first ever dealings with Coyle Nissan in Clarksville, Indiana and to put it simply this was the easiest new vehicle purchase that I've ever made. Hands down. My salesman was Ed Clark and this gentleman was easy to work with and applied zero high pressure tactics. Mr. Clark made what usually is a painful experience, a relaxed experience. This is the way buying a vehicle should be and other dealerships and sales people could learn from Ed Clark and Coyle Nissan. Thank you.