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March 2024 by Liz Marie
I came in to pay off my phone and get a new one. I attempted to get the same phone I had but I was worked over, pushed, and prodded to get the new 15 despite my desire to stay the same. I even asked if they had older models as I don't like new iPhones they are too big for me. I was told time and again "my commission doesn't change no matter if you get the 14 or 15 but the 15 is only $1.80 more a month." Tell me why my bill went up 45$ a month. I just got my first bill and was astounded. Even customer service is like that's only for a trade in which I did not do nor was that ever talked about. So I was frauded, lied to, and scammed. Now I'm just two days outside the return window but I only got it two weeks ago and just got the text about the new bill an hour ago. Someone needs to fix this now.Update: emailed the contact the company this replied with a week ago...NO RESPONSE
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February 2024 by Melissa Allen
Knowledgeable staff. Good selection of phones. Not much selection of phone cases, though. I mentioned that I'll go online for a case with a kickstand. Homie kept trying to sell one without a kickstand to me. Finally, I unleased and told him that even if theirs did have a kickstand, there's no way I'm paying $60 for a Case. He shut up about the case. I'm very happy with the new phone. I purchased a case with a kickstand online for only $13.
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February 2024 by Stephanie Woodruff
Check to see if internet was available for service in our area but wasn't
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February 2024 by Elizabeth Small
Probably the easiest and quickest phone-buying experience I’ve ever had. Dakota was very nice and didn’t sugarcoat anything over try to push anything I didn’t want.
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January 2024 by Phillip Lamb
I recently visited the T-Mobile store twice in one week. The first day, there was at least an hour wait to talk to a rep. The second day, I went early and got help within 10 minutes. The rep helped me with my new SIM cards, and initiated the conversion from my old company to T-Mobile. He was very informative and helpful in the process.
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January 2024 by Heath Price
Don't bother. Employees will lie to your fave to get you to sign contracts and then tmobile won't do anything about it.
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December 2023 by Dustin Keith
I had a pretty bad experience with some changes that were happening on my tMobile account. A past Rep really jacked up my plans. Came here to get it resolved. Luis immediately identified what was wrong with my account and jumped into action. He tried resolving the issue himself, but couldnt. He grabbed his manager Collin who had the correct permissions. If I return, I will be asking for Luis. You can tell he isnt the regular joe. He will not waste your time.
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December 2023 by Harley Wells
Luis helped us with everything we needed today! He is always patient and extremely helpful.
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November 2023 by Savannah Mays
I came into the store to switch from Cricket to Verizon and had amazing customer service from a young man named Cerran. He was incredibly knowledgeable and fast. 10 out of 10 recommend. Ask for Cerran if you come in the store.
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October 2023 by Mark Raggard
I cannot express enough how grateful I am for the exceptional service provided by Constanza at T-Mobile in Clarksville, Indiana. As a veteran, I value businesses that understand and appreciate the sacrifices made by those who have served our country, and Constanza exemplifies this in every way.From the moment I walked into the store, Constanza greeted me with a warm and welcoming smile. Her knowledge of T-Mobile's products and services was truly impressive, and she took the time to understand my specific needs and preferences. What sets Constanza apart is her genuine dedication to ensuring customer satisfaction.Not only did Constanza assist me in finding the perfect plan that suits my lifestyle, but she went above and beyond to explain every detail, making sure I felt completely informed and confident in my decision. Her patience and willingness to answer all of my questions demonstrated a level of customer service that is rare to find.Constanza's professionalism and respect for veterans truly stood out during our interaction. She acknowledged my military service with sincere gratitude, creating a personalized and meaningful experience. It's evident that she takes pride in her work and genuinely cares about her customers.Thanks to Constanza, I left the store not only with a fantastic T-Mobile plan but also with a sense of appreciation for a company that values its customers, especially veterans. I highly recommend Constanza at T-Mobile in Clarksville to anyone seeking outstanding customer service and a personalized experience. She is a true asset to the team and has earned my loyalty as a satisfied customer.
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July 2023 by Marshall Stacy
Process was easier than expected. Zach did a great job and was knowledgeable about the products.
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June 2023 by Yesi Elva
Constanza was so sweet and transparent! She was able to help me with my purchase and 2 other customers maintaining professionalism. Very impressed. I will go back to her ?
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June 2023 by Emma Herald
Constanza is super helpful! I got a new iPhone and Apple Watch and she was able to help me set it up and get the best upgrade deals possible! Thank you so much!
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May 2023 by al fisher
I went from an A32 to the new S23 this evening. My Mobile Expert person was a Mr. Dakota Diehl . He Help me navigate with my new purchase ,and made it very easy . He did a great job , and I really appreciate his time , and trouble in making sure everything went smoothly. If you go there ask for him if you can. A really nice young Man.
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May 2023 by Alan E Cronin Sr
My wife and I had a great experience with these folks. We are very pleased with them Anna recommend them to everyone.
