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October 2022 by Morgan Wilkens
The store manger is unstable and shouldn’t be working with people ! They once again for the 7th time in a roll messed up my pick up order ! I’m a single mom and usually drive across town to pick up groceries at the other Kroger because that’s how terrible they are at this store . Well once again they messed up order and had to re ring it in. Well it went from 42$ to 69$ and they didn’t think to stop and ask why it almost doubled in price . So they took it upon them selfs to
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September 2022 by Roger R.
Good store and have lots of fresh items. I kind of like this layout compared to other Krogers in the area. They seem to have a little more selections then some of the other stores. The food area and produce always seems to be fresh and good looking. I think they take care of the produce area quite readily. The people working there are always smiling and helpful. This included some of the stocking personnel. Seem to always be ready to help you out if your looking for something. One thing I wished is if you search a product it will tell you the location as some other local store have started doing. I think they feel you might buy less if you know right where it is, but if I have more time, I browse more and probably buy more, imho. Smile!
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July 2022 by Coda C.
This may sound like I'm the bad guy but imagine having a whole liquor section and it NEVER being open? Why not open the alcohol section if y'all have one? I just don't understand. Kind of sad if ya ask me, or else y'all would be the best store around but pretty freaking lame lol
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March 2022 by Conejo
COVID has been an excuse to open late and close early and just stand around behind the counter these days. I been having to go to Kroger in jeffersonville or elsewhere for these services instead of being able to go right down the road.
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January 2022 by Kenny R.
Terrible service with a pickup order. We placed an order for $300 and were unable to pick it up due to the store canceling it. We received an email at 4pm for our time slot of 4pm-5pm saying they were canceling our order. We then placed another order for the next day and they did the same thing. I understand being understaffed but at least call or email the 2 hours ahead of time letting us know our order was cancelled. On top of it because the order was cancelled we xouldnt just go back into the app and redo the exact order over again and pick another store. I will not be shopping this store again for pickup as the associate in pickup was no help when we called about it either.
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December 2021 by Brian G.
service desk has been closed on my fourth vist over a 2 month period. but as you can imagine cigarettes are still being sold! the pathetic joke of a so called manager" joe" found it more important to make terrible excuses and be dismissive to me only to find his priorities on putting out the same 300 can of whatever on the shelf. my guess is he was either too stupid or too lazy to be able to run the service desk himself, instead he found common sense in doing the task of a 15 year old stock boy.
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October 2021 by Cory Fenton
the fact you all close at 10 pm. you are making it incredibly hard for people who work late to get groceries . the meijers down the road is now almost double packed between the hours of 10-12. I'm not exactly sure who came up with this but you all are going to loose money and customers
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October 2021 by Robert Gonzalez
COVID has been an excuse to open late and close early and just stand around behind the counter these days. I been having to go to Kroger in jeffersonville or elsewhere for these services instead of being able to go right down the road.
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September 2021 by Donovan Hobson
pay your employees a decent liveable wage, then maybe you can find workers. as a corporation you boomed during the pandemic and you can't pay people over 11 dollars
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June 2021 by Gwendolyn S.
Michelle P was outstanding on my Kroger app order. She listed options when an item needed replaced and kept me updated when there was just two lanes open at the time my order was ready for check out. She was so nice and helpful and just went above and beyond. Some of us still work from home due to covid so we miss out on that social interaction and it was just so heartwarming to get to meet this beautiful soul in person. She has the kind of customer service and pride in her job that is so rare and it was just a truly wonderful shopping experience because of her. Thank you and God bless.
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February 2021 by Jeremy J.
Are used to live in Clarkesville for a while and we will visit this Kroger all the time this is our go to place for sure. I've had a lot of experiences here I think it's a good Kroger even when I went back to school are you a salad because at this Kroger because it was relatively close to where I work with the college so I got a Lotta good things in this Kroger no problems whatsoever it's clean it's large enough yeah that's just an overall good place
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January 2021 by Dawn C.
This Kroger is always busy and is fine with stocking items (as much as any can be during the pandemic). HOWEVER, people are allowed to go in and walk around without masks all the time. So, back to Louisville Krogers again. Sigh.
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July 2020 by Michele R.
I usuaaly go to the Jeffersonville Kroger. My mom needed some things so went to Clarksville. They were out of fried chicken twice tgis week at 3:30pm. They are running a special 2 eight pieces for $10. If they are going to have a special like that then they need to be constantly frying. The girl had an attitude on Tuesday after she came back from her break and today was the same. I don't like that you have to purchase your liquor in the separate section. I like to have just one bill...They could also use some new hires with helpful smiling people.
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May 2020 by Marcia V.
This Kroger over the bridge in IN is not my normal Kroger, but dang it is nice. It is larger than the one right by my residence, so they have a bigger selection specifically in the deli, produce, in store prepared foods. I wish the Kroger near me was this large.
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April 2020 by Heather A.
What is the probability that a grocery store would get a five-star review in this current climate? I'm guessing; not very high. With empty shelves and "out of stock" becoming the norm, it can be frustrating for both the shoppers and employees. Add to that the fact that stores have had to hire more new internal shoppers to keep up with the online ordering demand, which basically means the person shopping for your food likely hasn't been trained and doesn't really know the store; it's a perfect storm of complaints and thankless exhaustion. I was subjected to most of the above, recently, on a Monday afternoon. I got home to find that most of my stuff was missing and I was given substitutions, without explicit consent, that were completely illogical. For example, they were apparently out of tortillas, but gave me pretzels. They didn't have 1 lb of 90% organic lean beef, so they gave me 5 lbs of 60% bargain beef. My regular milk was substituted with chocolate milk, and anything that was organic, had a chemical and preservative-laden substitute. With a practically empty fridge, I had waited six days to pickup this $300 order, (due to out of stock and high demand), and after retrieving it, I was surrounded by stuff I couldn't or wouldn't eat. Why five stars, then? I'll tell you: I immediately called the store. A nice lady answered the phone, took my number, and expressed her own frustration with the newer employees who were making things more difficult with their constant errors. She sounded exhausted and frustrated, and for very good reason. However, she said one key thing to me that turned the experience around... a complete 180: "Let me see what I can do to make this right for you. I'll call you back after I check the store." As promised, 15 minutes later, I received a call from her to let me know she had found all my "out of stock" items and she had set them aside for pickup at my convenience. Now, THAT is customer service! I don't care HOW badly a business screws up, if they make it right, I will give them five stars all day long.