Kroger is a grocery store that provides a wide selection of quality food and household products. Customers appreciate the fresh meat, fruits, and vegetables available at the store. However, some shoppers have noted that the quality of certain produce, like strawberries and avocados, can be inconsistent. The store is generally clean and serves as a convenient place for quick pickups. While the pharmacy staff is friendly, there have been instances of poor scheduling that affected service availability. Customer service at the desk has received mixed reviews, with some customers finding assistance lacking. Positive experiences have been reported regarding helpful employees, particularly at the self-checkout, where staff like Jason provided excellent support. Shoppers have enjoyed their visits, with some highlighting the dedication of employees who go above and beyond, such as helping retrieve toys from machines. Additionally, customers have expressed a desire for better communication regarding promotions and pricing, as some deals were not clearly advertised. Overall, Kroger offers a decent shopping experience with room for improvement in certain areas.
It's a small Kroger, but I like it and it's about to get a makeover. The staff are odd people and not friendly, but that's probably due to poor management. I think most of them are all related to each other... You can tell they would rather be anywhere, but there.
December 2025
I had our staff and board Christmas party tonight. I called on Kroger Columbia city Decatur this event. Their chicken was outstanding. People kept asking where I’ve gotten it. They also did a great job with the veggie trays and the antipasto.
Everything was prepared to order and on time.
November 2025
I have always had wonderful experiences with both in-store and order pickup services. I have to give a shoutout to Joe who assisted my with my order pickup this evening. He was SO friendly and went above and beyond!!
