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January 2024 by Shana Kolb Boggs
The clerks are all really nice and they have really helped me in difficult times! Helped with money issues alot! I've been banking with them for a long time and they have always been good to me!
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December 2023 by Tyson Mauger
The online service fails when I need it most. Branch offices can never give me clear answers. However, the emailed need for quality assurance never stops? So I need to go out of my way to fulfill my obligations. Which has always been the standard, in which I can accept. To say this technological advancement is to an acceptable rating.? I have nothing good to say, so I shall say nothing.
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December 2023 by Mable Lineberger
My interactions with the staff of Star Bank have been very delightful. They have been helpful with solving my banking issues. Thanks for being there.Mable
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October 2023 by Mike Cooper
My wife and I have been banking at star bank for over 20 years. We mostly use the frontage road location, It’s nice when you go in and they know your name and are always polite.
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September 2023 by Brent Sargent
great place to bank with. seana is by far the best teller. she definitely deserves a pay raise or promotion.
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September 2023 by Russel Lehman
My experience was very good my interests and needs where consideredThe representative from star financial thought only of my best interest and financial well being.She answered all my questionsWith truth and honestyVery good person.
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September 2023 by Brandon Davis
I love this bank. The employees go above and beyond for my family accounts and business account. They remember our names and whats going on in our lives. I've never had a problem they don't address immediately. It's true service. Great branch
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August 2023 by Vicki Piebenga
I've been banking with Star Financial Bank for many years now. Whenever there have been any questions concerning my account, Star advisors have been right there guiding me and answering my questions and concerns. I trust them fully. It would be more convenient to bank with the local bank that's only 2 miles away from my home; but, I am not going to trade the trust I have in Star Bank for a little convenience! I'm going to continue to be a Star Bank customer because I know they care about their customers.
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August 2023 by Debby Treesh
I have been a Star customer for a number of years. I usually do not post reviews, nor do I have any friends or family that work for Star Bank.That being said, I cannot say enough good things about my experience with all of the Star employees. I frequent the Frontage location primarily and sometimes I have to have my 86 year old mother with me. She has Alzheimers and the tellers are always patient and very kind to her. They are all very good at what they do :)I have never had a negative experience and remain a loyal Star customer.
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August 2023 by Robert Fahl
I never have had any negative issues with Star Bank. I usually make my house payment either in Columbia City(downtown, Frontage Road or village of Coventry). The tellers are knowledgeable at each location.I would strongly consider Star Bank if I were in the market for a different home.
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August 2023 by George Wray
I was put in a bad situation with my other bank because a teller at the Illinois bank branch didn’t understand what I asked for. Since I know Stephanie I went to her branch and discussed what happened and she mitigated as much of the problem as she could. I have found her to be one of the only reasons I haven’t pulled my accounts completely.Earlier this year your debit card policy cause my long term care insurance to be cancelled and I was given no recourse to reinstate It.I had paid thousands of dollars into it over 9 years and you stupidly caused a Payment to be missed and the grace period exceeded. Your security breeches are troublesome and that is why I have established a bank account at chase bank. Please get your act together and perform like a national bank with adequate security.
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August 2023 by Karen Price
Our family has always had Star Bank as our financial institution. Jim walks into the lobby to make deposits without deposit slips and he is welcomed with a smile plus they always fill it out for him. We have our checking, our savings and investments with Star Bank. We are so pleased.
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August 2023 by David Geske
I’ve been a regular star customer for a long time, very nice tellers with excellent customer service! I would highly recommend both star branches in Columbia City!
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July 2023 by Ann Stalcup
I love my bank branch because of the lovely girls who work there. Thank you for always being so very nice. Ann
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July 2023 by Andrew Thompson
The service at the Frontage Road branch of Star Financial Bank is prompt and the tellers are friendly.