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February 2024 by Ash Casey
Horrible experience. They kept changing the price of our refund and somehow we owed more and more. We were told our insurance company had given us to much credit and when contacting the company they disagreed. They told us they can't give us any proof nor explanation why we not owe $525. They informed us that they know nothing about child tax credit. I could go one. I do not recommend.
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February 2024 by john helinski
Professional and caring! Gordon takes care of his clients!! Thank you, Sir.
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January 2024 by Kristin Fields
I would give a zero if I could. I went there specifically for the advance they offer. I was told they couldn’t tell me if I’d get an advance or not and I would have to wait for their bank to contact me but several other people I have talked to said they knew before they even left the office. I had to go back three times because they messed it up the first time. $410 to file plus another $55 bank fee when I filed elsewhere it was only $110 last year. I have a basic return w only one W2 and no other major things to make filing difficult And in the end I was denied the advance when I have more than enough coming back to get it. It was a huge mess and the lady who helped me kept messing up and I had to tell her she spelled my name wrong twice even though she had my drivers license in front of her along with other paperwork I had filled out. She entered other information wrong also. They were polite but I definitely will not ever go there again!
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March 2023 by Kevin D
Very unprofessional would not recommend to anyone woman flopping around was there an hour and all she did was color my paper don’t use Stephanie
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January 2023 by Mellisa Mitchell
Love them have been withthis company since 2010 and will stay with them
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May 2022 by Shirley Burnley
They know what they are doing and if they are not sure, they go out of their way to find the answers for you. Used Jackson Hewlett for several years now. Plan on continuing
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March 2022 by Keri Barton
Have taken great care of me and my family for years. Will continue to do business with them for as long as possible.
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February 2022 by Timothy Mose
Very responsive kind caring people and had no problem explaining in full detail of what was going on step by step.all questions were answered with full detail.quick and simple service.very friendly and reasonable on price for filing fee.It was very simple for my wife and I to schedule an appointment for the same day.we wasn't in the office but for maybe at the most 5 minutes and was greeted with a friendly comforting gesture and much respect.very well mannered.We will be going to Jackson Hewitt from this year forward.Thank yall
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February 2022 by Jennifer Roberts
Gordon and Jane are blessings! They took customer support beyond expectations. I can't thank them enough for their time, experience, and support.
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February 2022 by Jennifer Alexander
I love Gordon and Janie both of them explain everything to you so you understand I have been going to them both for six years love them both
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November 2021 by Chuck Eubank
Awesome place!! Idk what I'd do without them. They make the tough stuff seem simple.
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April 2021 by Beth Roller
Filling fees ridiculous high. Filed Feb 23rd, still no refund. Gentleman who prepared taxes was very kind and fair. Unfortunately he works for a company who feel it's ok to charge $600 for a simple return. Will never use them again. Would use gentleman who prepared and pay just him.
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April 2021 by Jon Carr
We highly recommend Missy Redmon for your tax service needs. Missy was very polite, professional and answered all of our questions with quick call backs.
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April 2021 by Dakota Wilbur
Very rude, Not accurate at all. Had an 18 where it should’ve been a 16 and tried to charge me $250 never use this company
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March 2021 by Shane Sullivan
Ms. Bean is the best, several years now!!
