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February 2025 by Kelli Velasquez
I get that employees are upset they are closing, but don’t take it out on customers at check out asking a question.
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June 2024 by Yolanda
I was looking for supplies to finish a quilt. Everything I needed happened to be on sale! Nice, clean, well-stocked store. Kind and friendly staff.
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January 2024 by J San
I have consistently gotten bad experiences every time I visit Joann Fabric in Columbus, IN, because the staff is displeasing and it is obvious that they do not carry about the needs of the customer. The staff member who “helped” me today say that she didn’t know about what I needed and quickly returned to surf her smartphone and left me alone to ponder.I believe that this consistency of bad service is an issue of culture in the store. I hope that I don’t need to go back again.
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December 2023 by Sarah Crossland
Small store that doesn't have as much of a selection as other craft stores around or even other Joann stores in a 30-45 minute drive. Prices online and in store are frequently different (cheaper online). I've found it's best to order curbside to save money on the few things I buy here.
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December 2023 by Margaret Pflueger
Thank you so much Stephanie for helping me with my sewing machine. I completely forgot to bring a new needle and scrap fabric like an idiot but you were patient and helpful and I really appreciate it!
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December 2023 by E Aaron
I can't bring myself to buy anything because of low selection and sky high prices.
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July 2023 by Michael Housefield
$$$$ -try amazon.
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June 2023 by Samantha
I love coming in here. The ladies are always so nice and helpful.
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June 2023 by Bruce B. Bowman
Love this store
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June 2023 by Wendy Rayon
Love shopping here! The manager is fantastic! She's always helpful and friendly.
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June 2023 by Kimber West-Enderwitz
Limited supply of brands and expensive. Couldn't find what I was looking for.
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June 2023 by Karen Dobrinski
Friendly staff
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June 2023 by Blair Davis
This place is addicting and all the employees are so nice!
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June 2023 by Ashley Baker
Store is so clean and organized!
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June 2023 by Cristen C
Depends on who's working. I've been in a few times recently and one time exceeded my expectations. The cashier was super friendly and helped me get a better deal with the online coupons they had out at the time, wasn't in a rush or annoyed like how other times have been. I'd prefer to be left alone to shop for the most part, but when an employee takes the time to ask me if I need help or if I'm finding what I need then I assume they have another 2 min to point me- in the very least- to the area I need to be in. But telling me they just don't carry it or don't have it (for example, An upholstery needle. It was 2 aisles over) isn't how you make new customers come back. If I can get what I need at Hobby Lobby, I'd rather go there first, but my general needs usually aren't fabric or sewing related, so I can't attest to their selection in that area.
