Kitchen & Bath in Columbus, IN

“Great Design Process, Uneven Execution

I contracted In Style Kitchen and Bath for a tiled bathtub project, and the initial design phase was quite smooth. I appreciated their ideas and the ease of the planning. However, the cost was a bit higher than other quotes I received, leading me to expect top-notch quality across the board.

Unfortunately, the project felt somewhat disjointed. In Style appears to operate by contracting out different aspects of the job to various subcontractors. While some of these individuals did excellent work, the quality was inconsistent. This approach also gave the impression that In Style didn't fully own the project, as each subcontractor seemed to handle their piece independently.

My biggest disappointment came with a mistake in the niche slope by the tile contractor. Instead of offering a solution, the company wanted me to shoulder the cost of fixing it, which felt unfair given the premium price point and mistake on the installer.

Overall, while the design process was positive, the inconsistent quality due to the reliance on multiple subcontractors and the lack of proactive project management left me feeling that In Style Kitchen and Bath did not live up to the initial expectations set by their name and pricing. The tile contractor made a mistake and left the niche with too much slope causing the bottles to slide off. This was such a disappointment.
Fortunately, in the end In Style agreed to have the tile contractor come and fix the mistake at no cost to us. Originally they wanted me to cover the repair cost for this mistake which made me very unhappy. I am glad that in the end it was resolved.”

“Scott’s team did a great job diagnosing our water softener failure. On Monday, they flushed all our lines that had been affected by the softener failure. On Thursday, they installed our new softener. We had noticed our washer was not working properly, and Scott helped my husband pull that out and flush that line as well. Now it is working well. We appreciated the good communication and the tidy and professional work! Thank you team! Matthew and Anna”