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January 2024 by Randy Strahl
They always have the parts we need. The people behind the counter are really knowledgeable.
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November 2023 by Keith Lucas
I buy parts from here on occasion as needed. We had a small confusion today on a battery and purchase dates etc etc. After speaking and reasoning with the store manager Brock, and coming to an understanding, Brock offered a fair resolution that satisfies me and will continue to bring me back to Napa for parts as needed. I appreciate his willingness to hear and understand and appreciate his effort at maintaining a solid integral client relationship .
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September 2023 by BrAin Lowe
Always has the parts I need for my vehicle
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June 2023 by Braden Wuesthoff
When the lawn mower place next door wouldn't sell me a simple belt because I have a John Deere mower, the guys at Napa matched me up a belt and I was back in business with my mower. Thanks guys! Very friendly staff.
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January 2023 by Eric Chodan
1st called to see if they had something in stock and claimed they were closed but they hours online said open. Got hung up on! called back and before i could say anything the guy on the phone started bashing Hispanics and people in 3rd world countries. No clue why and then hung up again and never answered the phone any more that day.2nd called to check on a order I placed online and the guy on the phone got hateful because I didnt get an order email with satus. Truck was late and never got notified and never got the part had to go somewhere else.I will never go here again absolutely horrible service and not a way to run a business at all. I hope they get what they deserve.
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December 2022 by Brett Rush
Brock from Napa went above and beyond with his parts knowledge and customer service! I was stranded and they ran the parts to me! Highly recommend!
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November 2022 by Schuyler Boyden
Brock from Napa went above and beyond with his parts knowledge and customer service! I was stranded and they ran the parts to me! Highly recommend!
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October 2022 by Josh Acton
You either know what you're doing and go to Napa or you enjoy throwing away money and go to one of the other places.
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May 2022 by Teresa B.
I needed a belt for my lawn mower. Store employee sold me one that was too big . Took it back and they exchanged it for one too small and it broke on me within 1 hour of use . I have since found the size somewhere else but this place refuses to give me back my money . . 50 dollars I'm am out now . Thanks Napa ! You've been a real help .
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April 2022 by Evan Newton
Good people good service but about 70 percent of the time they have to order it but good is they can usually get it next day
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February 2022 by Justin Williams
Just called at 4pm today 2/5/22 and they picked up the phone and hung up. I then called back and guy says we are closed, then hung up on me again. I called back and he says "I told you we are closed". I said "hold on just a second please. I understand your closed and your saying you closed at 4pm, but it states 5 pm online and honestly I think it's rude the way you hang up on me and possibly other customers without saying anything and then to be rude like this". I then stated they need to change the online hours to reflect the times they are open and closed so that people know. He was like "well I have no control over that and then hung up on me again. I just think it is pretty bad when your being that rude to someone. I normally don't complain about anything, but this is not a good way to run a business. if nothing else, the phone should have never been answered and just left it alone. This is how you lose customers.
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November 2021 by Dave Manley
They have always been helpful. Even with non automotive parts
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September 2021 by Brian Kelly
Was assisted on finding something and proceeded to buy it.
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August 2021 by Anthony Starfield
Superb Customer Service! Ask For Gary.I ordered a set of brake pads for my Corolla. When I arrived, Gary could not find my order in their computer.No worries. Gary entered the order, and he gave me the discount that customers receive for ordering online.Gary is universally helpful and charming. He knows how to do customer service the old fashioned way, by actually being nice to people.
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June 2021 by Ed Smith
Excellent products and service. The go to parts shop in Columbus
