Ford of Columbus operates under a "No Vulture Zone" business model, featuring non-commission sales consultants whose only goal is to find the perfect vehicle for the lowest price, without pushing for the most expensive car. Customers report a phenomenal and great purchase experience from start to finish, noting they never felt pushed. The sales personnel are very professional, patient, accommodating, and informed, going way above and beyond to answer questions without upselling. The price given is the final price with no last-minute fees. The service team is also exceptional, putting the customer first with a genuine passion for what they do. They are credible, trustworthy, knowledgeable, down to earth, and easy to talk to. The team is very patient, maintains a positive attitude, and puts themselves in the customer's shoes, delivering superior results and exceeding expectations. Service visits, including major warranty repairs, proceed exactly as promised, with a friendly team and quick checkout. This level of customer service is second to none, reflecting the business's positive culture and vision, and creating lifetime customers.
