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August 2023 by Shela M. Martin
Horrible experience. This was our first time renting and when we signed up online, it seemed very organized because they emailed us helpful information. I started to feel disappointed when they said somebody would call to confirm our booking but nobody ever did. When we got here, the receptionist told us they couldn’t find our name in the system even though we already got a confirmation email. They told us to go to another nearby U-haul with no staff around, they just expected us to figure it out on our own. We went back to this location and eventually the receptionist said we could use the 15 footer (we booked the 10 footer) they have available but to return it immediately. This person wasn’t very accommodating, acted like they were doing us a favor when we’re literally paying hundreds to rent their services. If anybody knows any other similar renting business, please let me know because I will never rent here again ever.
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July 2023 by DiscoveringMeNow
You can start by quoting the correct price that will be withdrawn from bank upon rental. Then you can better explain drop off procedures to ensure on time return and avoidance of extra day charge. Then you can not charge an additional charge on my card while leaving the original authorization pending on my card causing me to lose 250 dollars of spending power out my accounts unnecessarily. Money still has not returned to account and a complete inconvenience has occurred in this matter now.
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July 2023 by Scotty Alexander
They found me a cheaper alternative and hooked up for us, so we didn't have to do anything but drive off.
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May 2023 by McKenzie Craig
Horrible! We are literally broke down on the side of the road with a flat tire and U-Haul is telling us that there’s nothing that they can do about it. Seriously the worst experience I’ve ever had.!
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May 2023 by Lilu Dalas
DO yourself a favor and DO NOT GET VEHICLES FROM THEM! Unprofessional, rude owner, broken vehicles, serious safety concerns, money rip off and huge husstle to get it all resolved after all.Just stay safe and stay away!
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October 2021 by Jackilyn Mayhugh
Got the run around from a DIFFERENT location. Called this company up , drove straight here and had a truck in a matter if minutes. Thank you so much ,you have made this move so much easier. We can't thank you enough.
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October 2021 by 3D WARRIOR
Not very good owner unprofessional and rude
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October 2021 by patty Petrey
Not a good company
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October 2020 by Nicole Ledbetter
Great service and Joey was so hopefully. Would recommend any day!
