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November 2023 by David Lawson
Horrendous Experience at Goulds Auto Body ShopStarted out waiting three months for this experienceI am compelled to share my utterly horrendous experience with Goulds Auto Body Shop, as it has left me deeply dissatisfied and frustrated. Not only did they fail to address the storm damage on my truck, but they also returned it to me in a significantly worse condition.When I initially entrusted my truck to Goulds Auto Body Shop, I had hoped for a professional and competent repair service. However, my hopes were shattered when I discovered that they had not fixed the dents caused by the storm damage, despite their explicit assurance that they would. It was disheartening to see that the very reason I sought their services had been completely disregarded.To make matters worse, the condition in which my truck was returned to me was appalling. Not only did they fail to fix the existing dents, but they also managed to add new scratches to the paint leaving black markings all over and stripped the finish, leaving my vehicle in a deplorable state. The lack of attention to detail and care during the repair process was evident, and it is clear that Goulds Auto Body Shop lacks the necessary expertise and professionalism.What further my disappointment with them after all the good words I've heard was the verbal attack I endured when I approached Goulds Auto Body Shop to address the non-fixed damage. Instead of acknowledging their mistakes and taking responsibility, their staff responded with hostility and aggression. Their unprofessional behavior and refusal to rectify the situation only added to the horrible experience.Based on my experience, I strongly advise against using Goulds Auto Body Shop for any auto body repairs. Their inability to fulfill their promises, the addition of further damage to my vehicle, and their disrespectful treatment of customers are clear indicators of their lack of professionalism and competence.In conclusion, my experience with Goulds Auto Body Shop was nothing short of a nightmare. Their failure to address the initial storm damage, the addition of new scratches, the stripping of the finish, and the verbal attack when addressing the non-fixed damage have left me deeply dissatisfied and regretful for choosing their services.Services: Painting
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November 2023 by Rachel Martin
I have dealt with them on 2 of my cars, for insurance claims, and both times they have been extremely knowledgeable and communicate well through all the steps of the process. I highly recommend this body shop.
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October 2023 by David P.
Horrendous Experience at Goulds Auto Body Shop I am compelled to share my utterly horrendous experience with Goulds Auto Body Shop, as it has left me deeply dissatisfied and frustrated. Not only did they fail to address the storm damage on my truck, but they also returned it to me in a significantly worse condition. When I initially entrusted my truck to Goulds Auto Body Shop, I had hoped for a professional and competent repair service. However, my hopes were shattered when I discovered that they had not fixed the dents caused by the storm damage, despite their explicit assurance that they would. It was disheartening to see that the very reason I sought their services had been completely disregarded. To make matters worse, the condition in which my truck was returned to me was appalling. Not only did they fail to fix the existing dents, but they also managed to add new scratches to the paint leaving black markings all over and stripped the finish, leaving my vehicle in a deplorable state. The lack of attention to detail and care during the repair process was evident, and it is clear that Goulds Auto Body Shop lacks the necessary expertise and professionalism. What further my disappointment with them after all the good words I've heard was the verbal attack I endured when I approached Goulds Auto Body Shop to address the non-fixed damage. Instead of acknowledging their mistakes and taking responsibility, their staff responded with hostility and aggression. Their unprofessional behavior and refusal to rectify the situation only added to the horribleexperience. Based on my experience, I strongly advise against using Goulds Auto Body Shop for any auto body repairs. Their inability to fulfill their promises, the addition of further damage to my vehicle, and their disrespectful treatment of customers are clear indicators of their lack of professionalism and competence. In conclusion, my experience with Goulds Auto Body Shop was nothing short of a nightmare. Their failure to address the initial storm damage, the addition of new scratches, the stripping of the finish, and the verbal attack when addressing the non-fixed damage have left me deeply dissatisfied and regretful for choosing their services.
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September 2023 by J M
They did a great job repairing my vehicle. Very friendly and professional and helpful. Great communication throughout the process. If I need their services, I will definitely be back to this shop. Highly recommend!
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September 2023 by Rhonda Edwards
The crew at Goulds did an excellent job repairing my car after my accident. They kept me well informed every step of the way. Highly recommend!Services: Painting
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July 2023 by RPW
Gould did a good job on matching paint and installation. Was very pleased with the results.Service: Body & Trim
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July 2023 by James Kochel
These guys have been awesome to deal with!Paint and body fix was on point, you wouldn't know unless I told you it was fixed......
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July 2023 by Dawn C
They did a great job on my equinox
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February 2023 by Joel Rivas
Things got "lost" while they worked on my car.
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December 2022 by Mary Charleson
Brian was wonderful and always kept me informed what was going on..They did a wonderful job in a timely manner . When I picked both vehicles up they cleaned the inside as well.Both vehicles after a deer ? decided to hit us..We will definitely go back if ever needed.Services: Painting
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October 2022 by Leslie Deem
Great body shop! Best place to get your damaged vehicle repaired.
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August 2022 by Ra Wilcox
They did a great job on the van.
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April 2022 by Ron Flaurr
This is the second time we’ve had to send our Cherokee in for repair work due to other peoples mishaps. Their customer service is outstanding and excellent repair work. Would definetly recommend them to anyone. Thanks again for the excellent work!
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April 2022 by Robyn Mcmanomy
Great people to work with quality work uses quality dealership merchandise
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December 2021 by Christopher Michael Hinz
This is my 2nd time using Gould Body & Paint, because people like to run into me, and they have knocked the ball out of the park both times. Customer service is above & beyond. Grant & Jodi are awesome. The quality of workmanship is fantastic. I have no complaints, and recommend Gould's 10 times over anyone else.
