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October 2023 by Penny P.
I loved using my Kroger fuel rewards. It saved me $.50 a gallon! The employees at the Crawfordville,IN gas station were polite. They turned on the tire air station for me so it was free. I appreciated the fuel discount & the complementary tire air.
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December 2021 by Joyce Garrett
They never stock the store on trust parkway I have to use instant cart. They got rid of the kosher butcher and they will not shop on s Mendenhall that’s is 4 blocks down the street. I have never gotten my entire grocery list.
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December 2021 by Vicki Ann Huse
Fresh produce doesn't turn bad quickly! That's a big one in my book!
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August 2021 by Greg Crum
I bought some can goods so I can eat hardy and stay healthy .
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April 2020 by Mike Kirkman
very poor customer service and unfriendly staff
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March 2020 by Slyn T.
UPDATE now that the smaller store closed THIS STORE IS A NIGHTMARE empty bread shelves the store is mobbed from 10 am everyday don't go early they are restocking so you can't get around to get anything "NIGHTMARE" the mayor told me no plans for another grocery store.
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March 2020 by Shawn Michael Randall
We love Kroger. My daughter loves the little kids grocery carts. Great idea helps us shop
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February 2020 by Leslie H.
I really like Kroger and always like shopping at the other Kroger on the other side of town. But since they're close, I chose to visit this Kroger. The broasted chicken I bought was not cooked all the way through And the chicken I picked up in the deli turned brown overnight. Don't believe the chicken is fresh. Will not shop from there again.
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December 2019 by Lesley Baker
the pharmacy is also the best ! the staff is willing to put up with my craziness! lol!
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October 2019 by Kimberly Benge
I got a birthday cake from there and it was horrible. didnt look anything like it was supposed to wasnt the right colors. the borders was horrible. the righting the pushed down and flattened it out and they had WAY to much icing on it. messed up on a spot didnt even fix it and shoved the toys in it way to far when I tooked them out it pulled alot of icing off of it! this picture is what is was supposed to look like and what it did look like.
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May 2019 by Grumbles M.
This is supposedly the "good" Kroger in town (my faculty friends call the one on the north side "ghetto Kroger"), but that's not saying much. I'll put it this way, I despise Walmart, and Walmart is another mile out of my way...but Walmart is more convenient than this place. Where to begin? 1. Terrible selection. From produce to frozen fruit to dairy, many times I've gone there I've realized they don't even have what I need, or I'm forced to settle for some ridiculous (e.g., overpriced, wrong-sized) substitute. Even some of the things they regularly carry are frequently out of stock. If I have to go to Walmart anyway for those things, when even bother with Kroger? Especially considering... 2. Awful prices. Kroger doesn't seem to get what it is, or is simply exploiting customers because they aren't Walmart. News flash: the Crawfordsville Krogers are low-quality, poor-selection grocery stores. If I was getting warehouse store prices, maybe I could justify shopping there a bit more, but I'm not. And I'm even missing out on discounts because of their... 3. Absurd loyalty program. Full disclosure: I hate store loyalty cards in general. Just give customers the same dang price without jumping through hoops and invading their privacy. But I wouldn't give a negative review over them, because they've become ubiquitous. To Kroger's credit, they don't *make* you register the card and will even swipe an employee's (or ask another customer) if you forgot it. I've been to stores that will flat-out steal from you (refuse to swipe another card, tell you you're holding up the line and can't register for one then)--cough, ShopRite, cough--and Kroger isn't that bad. But then they started with the *digital coupon* nonsense. It's bad enough that you're making people carry your card. Now they don't get the price you display on your shelves unless you jump through hoops BEFORE you get to the store (or struggle with the awful wireless signal strength of Crawfordsville and try to do it on your phone in the store)? C'mon. I literally walked out of the store without buying items on my list because they were offering a discount that they wouldn't give me. When I tried to go online before my next trip, I couldn't register the card and got... 4. Awful customer service. They basically told me that the card (my card) had previously been linked to a phone number (maybe in the past my friend did so to register a digital coupon), so they couldn't reset it. So, basically I have to get *another* card just to get your discount? Off to Walmart I go. Also... 5. Poor in-store customer service. It's not the *worst* but it's not very good. There are some downright unpleasant folks behind the customer service counter that make the place very inhospitable. And then there's there policy of closing off all the registers at 10 p.m. and forcing everyone to use self-service. I get that 24-hour stores grapple with how to shift into a night mode, and there's a time and place for scaling down to one register--and MAYBE just self-service from like 2-5 a.m.--but 10 p.m. is not that time. I've seen a line of 6 people waiting to use a self-service checkout and two employees trying to help expedite things. Doesn't this SCREAM "let's open a register and get these folks home"? It's inevitable that using a self-service checkout is going to take you three times as long and frequently require an associate to fix an error, especially given Kroger's oversensitive "place/remove the item from the bagging area" protocols. Inevitably you're not saving that much employee time when that assistance is needed. So keep a regular register open until 2 a.m. (the employee doesn't need to be camped out there; they can accomplish tasks at the service desk and rotate as needed), and then keep someone at the service desk to help with self-service afterwards. Heck, recently I
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September 2018 by Ross Robertson
It’s like walking into a time machine. It has become a social club for the city residents.
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July 2018 by Roy Hurt
The meat is the worst ever . Could not even cut through the filets I bought . Never again !
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May 2018 by Andria G.
Best grocery store in Crawfordsville. Large produce section for all your fruit and veggie needs. Meat department works hard to give you just what you want. Though not a large seafood section, everything is clean and well stocked. Large, wide aisles allow for great traffic flow. Time of day has large effect on how efficient your experience can be. I find early mornings are best even though restocking is taking place. Sunday's and evenings are the worst. Lots of people and longer lines. However, management does a wonderful job at opening lanes as needed. Also, sale items that start on Thursday can sell out quickly and you have to wait until a truck comes in or get a rain check. Cakes in the bakery are delicious. I have ordered many over the years and never been disappointed. Deli has numerous soups, fried chicken, chicken sandwiches, rotisserie chicken, hot sides, etc. They also are super at platter orders and picnic orders. Restrooms up front and are not very nice. Small and outdated. Pharmacy area is small but gets the job done. They also have a walk up window on exterior. Redbox machines can be found just near the entrance. The number one feature of the whole store is the people that work there. Everyone is friendly and helpful. The are attentive to your needs and work to make compromises when they are out of a product or you are dissatisfied. They go well above and beyond with their customer service--- from the management all the way to the stock person.
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March 2018 by Hannah N.
It has been sad to watch this business change so much with new management over the past 1-2 years. They used to offer better deals on gas perks (cents off). They have also started to not carry my favorite items in the deli, such as steakhouse potato salad, Amish mustard potato salad, and banana split dessert. I also spoke with a new manager a few months ago regarding some concerns and questions I had, but he did not seem interested in listening and rushed off. I still think they have the best meat department out of all the grocery stores around. I will still shop here, but it will not be as often as I used to in the past.