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March 2023 by Roman Rzadkosz
So far experience with staff in Crown Point is very good, but as general customer service, I called few times today, every time I was disconnected, when i put my number on call back list, I received phone call from number that appears + scam on Google search. Very disappointed
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February 2023 by Trenton Breitweiser
Looks like they took down my other review, so here's another. This location lost my faith and my business thanks to their joke of a manager, Kevin. I received a middle finger and some nice names thrown out like a**hole on St. Patrick's day 2019 when I came to make sure I moved my car frim the drive thru lanes before they opened after parking here on st. Patrick's Day 2019.
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February 2023 by Micah McManus
I’ve been with Chase for 4 years. Chase is good until you have a fraud issue. They were not equipped with the proper training on how to stop a fraudulent wire transfer involving chases mobile app. Immediately after it happened Chase was contacted and given explicit instructions on what we need them to do. We thought they took care of it. Needless to say, we lost thousands of dollars, do to negligence on Chases end. Trust was lost that day, and I no longer feel my money or service matters to chase.
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December 2022 by Vanessa Nichols
Miss Monica at the Crown Point bank is the best of all the rest. She Rocks!
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June 2022 by Mary Wade
Kevin the branch manager really helped me out. I had to get things notarized and medallion stamped which took quite a while. He was very professional, courteous, and very helpful. I will definitely come to this location more! Thanks again for all your help!
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June 2022 by Annie
I had some issues regarding my account and Monica helped me out a lot! Very helpful staff that makes sure your problems are solved.
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June 2021 by Erika Rivera
So we call and try to make an appointment to open a business account. We request information on what we should do by phone. A woman told us the kind of documents we need when I told her I had my passport which will argue that she did NOT speak English very well, but I understand it very much. She was straight to the point. and I wonder if I was a citizen or a resident because, otherwise, that would be the only document that would accept me and the only one that they accept at the bank. I said I was a liar, discriminating because I have had my personal checking account with them for many years. Already I am looking for where to go to another bank I will close my account with them. Thank you very much for the bad time, bad person. It's incredible that this kind of thing keeps happening with people who just want to work honestly.
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August 2019 by Katie B.
Not a customer oriented branch. Take the extra time and go to St John branch, it's worth the drive. Will not recommend this branch.
