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February 2024 by django Holmes
Cari was a sweetheart, she assisted me the best way she could. I felt Bill over charged me & he rejected every part I purchased for my car as if it was the wrong part... so he could charge for parts & labor. I'm thankful to get my car out of his hands .
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December 2023 by Eric Allen
I went here to look at a vehicle they were selling out of this location. The lady behind the desk was nice, but the older white-haired gentleman was so rude and condescending that I decided to pass on the vehicle they had, even though I was interested.The gentleman I'm referring to completely ignored the woman who was helping me. She was trying to ask him a question for me. He walked off without even acknowledging her. To make it worse, when he came back into the room (after I waited about 5 minutes) he went back to doing something else and completely ignored the lady in the office and me.I have no idea what his problem was but after seeing how he treats his fellow employees, (not sure exactly who he is) I wanted nothing to do with this business. This is all after I took the time to look at the car they were selling (for my son) and him driving one hour each way to see the car.
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December 2023 by Diana Koteski
The worst costumer service ever! I was told one price at the beginning and changed me double! This is not how you treat costumers at no point! The lady that works there at the beginning was very nice and then she turned completely a different person very rude and started yelling sat me. She told me to pay and to leave, I was kicked out for her rudeness.
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November 2023 by Diana K.
This review is way below a 1 star. It does not The worst costumer service ever! I was told one price at the beginning and changed me double! This is not how you treat costumers at no point! The lady that works there at the beginning was very nice and then she turned completely a different person very rude and started yelling sat me. She told me to pay and to leave, I was kicked out for her rudeness. They charge costumers extra fees at the end, and if you do not pay the fee they will not give you your keys. Very, very poor costumer service. The technicians were OK, but the lady at the front, not so much. DO not take your vehicle here, take it to another trusted and respected mechanic.
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November 2023 by Gina Birmingham
My car was towed by their truck within an hour of my call. The issues with my car were explained to me fully by the mechanic. I was kept apprised of what was happening and when my car would be ready. I believe the price was fair for the work that was done. Very satisfied!
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July 2023 by Shelby Gardner
This place was horrible!The front desk women was as helpful as she could be.The owner is so rude, and he hid behind his front desk women and refused to talk to us.They nickel and dimed us… took 2 weeks to even begin what we asked for.Such a terrible experience!I recommend MTI service center in Winfield, they were amazing and affordable!We ended up having to go there after because my check engine light was on when I got my car back and I DARE not go back!
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July 2023 by Clifford Norwood
I was looking for a good shop that didn’t try to rip you off I spent a lot of money there I’m super super satisfied it is well worth it I got more then I paid for this is my shop for life I highly recommend this shop
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July 2023 by Donald W
Recently purchased a 1950 Chevy 3100 P.U. Came to my house on a trailer. Test drive - started right up, steering was all over the place - braking, some - lights again some - wipers maybe - passenger door flies open. You get the idea. Got ahold of Bill and made a plan. Well picked it up last week. Steers where you point it, brakes are effortless, lights all work including hi-low beams, turn signals and even four ways. doors open and stay closed, windows roll up and down, has wipers, heat the list goes on. Essentially Bill took something that was dangerous, a menace to society and turned it into a driver that I'm proud own. Would recommend Bill and his crew anytime.
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July 2023 by KEN AHRENS
Fantastic work at a fair price. Bill took me step by step through the repairs needed on my 68 Lemans. The mechanics are knowledgeable and friendly. Cari in the office has great communication and is just plain awesome! Highly recommend this place for all your car repair needs.
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July 2023 by Josh P
I have been taking my car to Crown Point Auto Repair & Restoration for a few years. I am very happy with the service always. The staff is always very professional and nice. They offer a loaner vehicle which is critical for me during car service.It's always been a great and pleasant experience. I highly recommend them.Services: Steering & suspension repair
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June 2023 by Timothy G.
Not even one star, they were to replace my engine with a brand new jasper, they nickel and dined me doubled all the costs of parts and labor. They broke the new engine in and it wasn't even hooked up correctly, none of the air lines were ran correctly, it was short 2 gallons of anti freeze, they broke the trans dipstick, came back with a leaking trans and rear wheel cylinder. They told me bring dipstick they bought for it back when I said it was wrong one, refused to return it and when when they said they would told me it's my cost to pay shipping and restocking fee. Wires to engine were a mess. I am a side mechanic and only needed engine swapped as I didn't have the room to do it. When I picked it up they said they wouldn't warranty any of the parts cause it wasn't done, yet the broke in engine and said there's more to do with a broken door latch, leaking break line and said until fixed wouldn't warranty yet they only bought parts for engine. Then he back talked, took a recorder with me and got him recorded saying he'd warranty it, no problem returning dipstick and emails saying he would give me the 2 gallons and receipts. I would not recommend going here unless you plan on paying triple of what is estimated and good luck getting a straight answer from the office the secretary acts like she's a boss and snotty in emails. So if I don't get my stuff they will be hearing from my lawyers...
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June 2023 by Carmen Edson
Best service I ever had in all my years! Great staff! Great communication! I had my engine replaced and its like I have a new car without these crazy new car prices today! Thank you Crown Point Auto Repair!!Services: Engine repair
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June 2023 by Shane Conrad
This places technicians are extremely disrespectful. Telling customers they don't get paid to hookup trailers. But the office staff requires the tech to hookup the trailers. Have never been disrespected and threatened like this at any other service industry establishment before
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April 2023 by Heather Urban
Oh where to start this place has been nothing but a mistake and they were great at first then it just got worse. They don't take care of the loaner cars and they barely answer the phone and when they do its like they really don't want to deal with you. I took my car there for breaks and the next thing I know they took it somewhere else to have a test done w/o my permission they originally told us 11 hundred now it's almost 3 thousand dollars um now that I have read reviews I am sorry I took it there. NEVER AGAINService: Auto brake replacement
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February 2023 by Mary K.
not fan of this shop, my husband took his car in to have the rear struts fixed they ended up fixing the front control arm that has nothing to do with the issue in the rear of the car. they broke off a lug nut refused to fix told my husband that the fixing front of the car for almost $600 would fix the issue and then denied that they even said that to himhe had to but two new tires, the tire shop almost refused to put on the new tires because this repair shop had the lug nuts and such so caked with grease that the tire shop deemed it unsafe.my husband had to take his car to two other shops in the area to get an inspection done just to confirm 1. that work was actually done2. that my husband was correct as to what was wrong with vehicle3. what had been fixed was NOT helping or fixing the rear issueso now we have to spend ANOTHER $580 to fix what should have been fixed in the first place.this place is nothing but a scamwish i didnt have to give it a star at all