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September 2025 by Zach Stewart
If I could give zero reviews I would. We were moving and needed a place to store everything we owned. Move in process was easy. We routinely checked on our items and there was occasionally bugs. When we moved out we found that there was RODENT FECES AND URINE all over our couch and items. We had to throw out a lot of things. Then they increased prices by $100/month. It’s impossible to get a hold of someone we left message after message and they did not care and refused to refund us.
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August 2025 by Keitta Smith
Diego was very kind and informative.
Answered all of my questions and concerns.
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June 2025 by brian zurek
If I could leave a negative number I would my wife called to get a place for a 18 foot popup what a joke hardly no room to even get it backed in then go to pick it up today and we were blocked in by a car on the other side needless to say I was pissed after some time and creative thinking we finally got our camper out it was there for only one day and now it's at a much better facility I hope they choke on our money!!!¡!!!!!!!!
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June 2025 by Deborah Zurek
We were told there was plenty of room to park our pop-up camper. When we got to the space they gave us, we had a hard time backing the camper in because the in side storage left no room to maneuver the vehicles. We went back to get our camper today and found a car parked on both sides of our camper. We had one he'll of a time getting our camper out but finally succeeded. Called StorSafe and was told we could not get our money back after only being there 1 night. I would Not recommend this storage place at all.
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May 2025 by Amy Mullins
Diego Vega was amazing and helped answer all my questions.
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May 2025 by George Shawtell
Reserved online went to the facility to finalize to find out that there’s no office that it’s only a kiosk. The kiosk touchscreen is very hard to use and when I needed help you have a video assistant come online that you could barely hear and have to repeat yourself multiple times until finally I just gave up and hung up on them. Then I get to my unit take off the temporary lock, but there’s no Signs on where you’re supposed to drop it to avoid getting fined. Very frustrating once I’m done with this month-to-month rent would never rent again. Parking lot has two very big dips that I bottomed out on that you can’t avoid
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April 2025 by Patrick Rusniak
Just wanted to say thank you for helping me today Lockett. If you weren’t a manager already you should be nominated to be. Most people these days can be rude. But not you man, you very helpful in how you handled the questions and concerns I had . I owe you a dozen of tamales when I see ya. Thanks again
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January 2025 by Sherry Jadrnak
Everything is done online. Signed all the documents, sent them back, get welcome letter, set up payment, I moved stuff into storage unit. One month later they notify me I'm locked out because somethings not signed. Go back and forth trying to get whatever they want signed, re-signed. 2 months later I notify them I am moving out and give them a move out date. They send me an acknowledgement letter, telling me to take picture at move out. I took picture of empty unit on move out date and sent it to them. 2 weeks later I get an invoice for the next month (after move out) I notify them I had moved out and it was acknowledged and photo sent. Then get a notice of pending late fee. I AGAIN TELL THEM I HAVE MOVED OUT AND THEY ACKNOWLEDGED THAT FACT. I would never recommend StorSafe.
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December 2024 by Andrew Bultema
Excellent self storage facility.
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November 2024 by Billie Mikesic
Was issues from day 1,now refund processed Thursday it's Tuesday still no refund.
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November 2024 by Sylvia Gomez
Clean , safe and great communication.
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July 2024 by Kayy Seed
Ms. Penney is absolutely amazing!!!! She is very patient, professional and proficient. Based on her assistance and the prices I would recommend this storage company any day!
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July 2024 by David Yee
William was great in getting everything set up. It was quick and convenient plus he set up a unit close to the door for easy access
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June 2024 by New New
Thanks Rose for the info on renting a 10 by 20 unit. Very helpful.
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June 2024 by Joe Bowers
Easy peasy.
