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March 2024 by Johnathon Franklin
Virginia and Lisa were very helpful, Virginia even ran my phone out to my car after I left it on the counter
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February 2024 by Bala Arshanapalli
The pharmacist was rude and the person that helps is not any better. Even though my prescription was presented at 8 pm, when I went to pick up the prescription at 8:40 it was not ready and they told me that they are in closing in 10 minutes and won’t be ready to be picked up until next day.
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February 2024 by Jack Frost
Can't give a score low enough. Come on Google the deserve negatives.
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February 2024 by Jonny
Absolutley NO. This is staffed by the most arrogant, irresponsible, rude, unhelpful, and unprofessional people. The pharmacist thinks they can dictate, above your doctor. They treat you with no respect. Their licenses should be revoked.*UPDATE*If poor business practice wasn't enough, this pharmacy staff had the gall to call doctor's of mine, telling them I was making a scene at the store: yelling profusely and threatening myself and others.The kicker is: THE INTERACTION WAS OVER THE PHONE!!!These actions are intolerable, defamatory, and illegal. For you're own security stay away, You have been warned. Indiana Attorney General do some diligence and take a look at the malpractice going on here.
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January 2024 by Toma L
Very unprofessional and arrogant pharmacy staff. Had to switch to different location. I do not recommend filling prescriptions at this location.
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January 2024 by Jose A. Suarez
Great customer service.
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December 2023 by Jace Winchester-Harmon
Please note I'm ranking the pharmacy ZERO stars...I switched to them around the beginning of 2023. Each encounter, I was ignored/ passed over in the drive through multiple times in each visit.EVERY SINGLE TIME. When asked why, they presented with oops. However skipping me once is an accident. Any more is intentional. Each visit I had to endure extended wait times for the pharmacist to confirm paperwork matched my profile info. No one made the effort to inform the pharmacist that they were needed. I kindly waited over 20 minutes in one visit. When asked why I'm waiting they explained the above. I called them out firmly that they suck at their job(s) and should have informed the pharmacist that folks were waiting on her in drive through. They gave me the equivalent of that sucks for you. You have to wait. If I gotta wait. Don't go back to your podium and stand there for 20 minutes. Go tell the person in charge that they're needed. I was blacklisted because I called them out on their poor excuse of operation as a pharmacy. When I reached out to corporate and filing an official complaint, they said the dm would reach out to me swiftly. That was October 18th of 2023! It's now November 20th. 2023. When I called corporate again 2 weeks ago, they said the dm already called me on Oct 19th. My cell records don't have anything that's not saved in my phone. That was a lie. Then today I called and was told that they're not going to look into it because the pharmacist made the call and that's all they're willing to do. No investigation. No override and certainly no clean house to retrain people on how to run a pharmacy. Whats the point of corporate and people above the pharmacist if they're not going to make sure things are done properly. A child who can read is capable of the stuff I "had" to wait for.
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October 2023 by Des the Beast and Aubs the Toca Girl Girl
If I could give 0 stars I would. Was just at this location to fill a prescription and they were out of stock even though a couple days before that they said they were, and would definitely have it filled. I went there before they closed, and with a line of 3 people they decided once it was past 8:00 they could no longer help. That was obviously the managers call, and they could have made an exception. Terrible customer service at this location, would advise going anywhere else.
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August 2023 by C H
The worst customer service at a pharmacy I've ever experienced. I understand we are all human, we have bad days but no one here is ever pleasant to deal with. If you don't like your job, do something else!
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August 2023 by Keith Kueny
I'll never trust CVS again. They're out of a prescription I picked up there every month for YEARS! Now, how can they not have it in stock? 2 other pharmacies in town have it in stock. Bye, Bye, CVS. You've lost another customer today. I'm certain you've lost more than my business, recently. You can't "run out" of medication people buy from you month after month, and be a good choice as a neighborhood pharmacy. You should have back up suppliers and this shows your business plan, whatever it is, is failing. Goodbye! (CVS in Crown Point, IN on 231. They also told me no other CVS in a 20 mile radius has my prescription in stock. Both Osco and Walgreens answered they have it in stock when I called them.)
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August 2023 by Angie Caban
The team at 231&Broadway are absolutely fantastic! Always helpful and always smiling. I really will go out of my way to go to that store over others!
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July 2023 by Mike Garren
The pharmacy is a complete train wreck. Terrible customer service, rude, unprofessional, lazy, the list goes on. Only seems to be one worker there who cares. Highly recommend NOT going through this pharmacy.
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May 2023 by Andy Knol
Courteous service and knowledgeable, friendly pharmacy staff.
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April 2023 by Mark Sherman
Ya know, showing empathy and respect towards customers from the Pharmacy asking a SIMPLE question goes a long way. I know a lot of customers can be difficult, but my question was just a simple yes or no question. Show respect, get respect back.I had nothing but a nice and respectful tone and got such an annoyed attitude back at me. I work a job where I have to speak to customers and I never speak in that manner.
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April 2023 by Rob Shook
Tremendous, engaging, attentive, friendly service from Trevor. What a great experience.