-
February 2024 by Debbie D.
Everyone working there was Awesome!! Listen to what you said and answer your questions from the ladies at the desk to the ladies helping you do your exam and the ladies helping with your glasses.
-
November 2023 by Marie O.
On 10/27/23, my first appointment and I thought everything went pretty well. The optician examined my eyes and gave me my prescription and trial lenses. I wore them for a couple days. They were not working for me at all. I called there and told them I wanted to go back to my prescription from the prior year. Got a couple trial boxes and before leaving I noticed that the boxes were marked wrong. Brought it to their attention. They re-labeled them correctly, but it happened on two different occasions because I had to go back for more trials due to my order being delayed or lost or something. I ordered a 6-month supply from Moses in Hammond, IN on 11/8/23. I was told it would take about 7 days (which is quite ridiculous). Anywhere else you can get them in 2-3 days. Now it's 11/15/23. Still no lenses. I call again on 11/17/23 to find out where my order is and they cannot even track it. I ask for more trials to help me through the next week. They can't get them till 11/21/23. At this point, I have no lenses. I am beyond frustrated. I will never go back to Moses Eye Care again.
-
October 2023 by Rhonda S.
I went to Moses Eyecare Center in Griffith. I have vision insurance that covered my contact exam and contacts. However, I was told because their system was down that I needed to pay for the visit which I did. I was told that I would be refunded the amount once it went through billing. Well, 2 weeks later I'm still trying to get my money back. Last week, I was told an amount that my refund will be. I was't happy and ask to speak with someone in billing and was refused. 1 hour later, I recieved a call from Alison from billing. She was extremely rude and uncaring. Alison even offered me less then the amount that was offered before. This is a total clap into my face. If you have money to throw away and like being treated rude then by all me go to Moses Eyecare Center.
-
September 2023 by Sandra S.
This is my 3rd year going here and I have never had any problems with the Doctor or the Staff. I highly recommend!
-
August 2023 by Jo Ann P.
Very long waiting time despite having appointments, two years in a row. Very bad internet. So just those two things together make it a poor experience. Also, no one updated us on the delays.
-
May 2023 by Paul W.
I went in for a contact lens fitting and an exam. The Dr. Kawa was unfriendly, hurried and kind of cold. She didn't even have me put on a pair of contacts to see if I knew how to put them on, or to see if they fit my eyes. I was given samples and told to wear them when I was ready to. However, I was given a box of lenses that expired 2 months ago. The assistant didn't bother to check them or just didn't give a damn! Everything I have learned about soft contacts tells us to never wear expired lenses because it could give you a bad eye infection or worse. There's no excuse for this complete negligence! I had to make a special trip over there and waste my time and gas to get it resolved. I wasted 17 minutes waiting for a replacement box just to be told that they were out of them. I then was asking the blonde hair woman with glasses at the counter who was the #1 boss and owner of these centers and it was like pulling teeth to get an answer,as I had to ask multiple times. Finally, I was told to come back again (3rd time) to get my samples, which should never happen a decent eye center. There was no apology, just unprofessional indifference! Before I left, I told the blonde woman "ok, thanks", and received no response. This was my first time dealing with a Moses eye center, and it was very poor! They do have new owners, and as soon as I can reach them, I will let them know of my experiences. There's too much competition out there to settle for poor and potentially dangerous treatment, especially with the high costs. Again, buyer beware!
-
January 2023 by Pamela V.
Guess they don't have enough help since they hardly ever answer their phone! The hours are until 5:00 on Friday but guess I need to physically drive there to make an appointment!
-
July 2022 by Gregory G.
It has not been a good experience. I ordered safety glasses and they told it would take two weeks, after two weeks rather than Moses Eyecare contact me to tell me they were not available, I had to call them several times only to get an indirect answer after about the the 4th call they called and told me it will be another 7 days so I am looking at about a month and some days, also I've noticed they have no one of color working in their store , no diversity so this may bleed into how they deal with others who are different, just a thought, I will not be returning after I receive my glasses whenever that may be
-
January 2022 by Jerri L.
I am very grateful to have my state aid insurance after going without any insurance for nearly 15 years. I have never been made to feel any differently from any doctor until today when I had an appointment at Moses Eye Care. They would not help me pick out any frames just pointed me over to the spindle the rack by the door and told me to pick out what I liked. While all the other frames that I seen in the office were encased in glass and lights. I felt like I was back in school When I was the only kid who couldn't afford designer jeans and Nike tennis shoes. I seen other clients being helped and being told what look good on them and I was just pointed in the direction they wanted me to go. Disgusting. These people should be ashamed of themselves. I'm having anxiety about going back to pick up my prescription they will probably have me come around back and pick them up the back door... I will never go back
-
December 2021 by Steve Argeropolos
Dr. Rob has helped me in many ways, that others didn’t want to look at as an option. He has treated me for years now. Thanks to his willingness to help, and wanting to find a solution to problems that patients face, he is a doctor that everyone should want.He has a great knowledge of his field, and is always reading up on, and practicing what he has learned. Thanks to him, I have found an optometrist that I would never leave. I do hope others will give Dr. Rob and the staff a chance to help.
-
November 2021 by Annie T.
"Do NOT go here unless you are not picky about your vision. If you have had a TBI, go elsewhere. She made an rx for me the first time; however, the second time, as my vision began to become uneven, she apparently didn't like me requesting extra time or asking questions. When I went in to make a third appointment, she told the receptionist she wouldn't see me. What? Why? No explanation was given by her face to face.This was unprofessional. Perhaps she ought to have told me that her time was limited after the second visit. The same week as my walk-in request, I notice a BIG advertising board on highway 30, near St. John with her picture. I deduce that Moses thinks she is special, and is probably giving her more important tasks to do, and/or a larger amount of clients. She didn't want to make glasses for time-wasting me. But hey!...she wrote me a letter giving me a list of other optometrists!? Too late. ( Note Steve G's review "fast but didn't rush you"). My vision is important to me if not to her.
-
October 2021 by Dave M.
Went see Dr.Gross. I told the first girl who attended me the problems I was having with my vision. Told her I was just diagnosed with pre-diabetic blood sugar. My vision was blurry at a distance. Even with my glasses. I told Dr Gross the same thing. He did his exam and told me absolutely nothing! That was the purpose of seeing him. Anyway long story short I will not use his " services" ever again. I went to Illinois Eye Institute. They were far more attentive than Dr Gross. They gave me some answers and put my fears to rest. Much more Professional.
-
September 2021 by Google user
Dr. Rob has helped me in many ways, that others didn’t want to look at as an option. He has treated me for years now. Thanks to his willingness to help, and wanting to find a solution to problems that patients face, he is a doctor that everyone should want. He has a great knowledge of his field, and is always reading up on, and practicing what he has learned. Thanks to him, I have found an optometrist that I would never leave. I do hope others will give Dr. Rob and the staff a chance to help.
-
May 2021 by Robbie W.
I used the same Eyecare Center in Illinois for the past 20 year! I moved to Indiana 6 years ago, last year I decided that I would give Moses a chance to earn my business and support my community! My glasses broke after having them for 6 months and I called numerous times leaving voice messages which They claim they never receive. I even showed up in person and they promised the would see how they could fix my glasses or replace them! These people lied and stalled so much that after 3 months of trying to resolve the issue, I gave up! They kn my frame was obsolete and they did not want to carry the cost of replacing their defective product. I had to tape my eye glasses for 3 months until my insurance kicked.
-
August 2020 by Jennifer C.
This review does not reflect service from the doctors at Moses because the staff answering the phone (when they finally did pick up) are so incompetent, I couldn't even make an appointment. My first 4 attempts over 3 hours went to voicemail. Then, when I got Cameron on the phone, she asked me to hold and hung up on me. The next person I finally managed to talk to put me on hold to track Cameron down. I asked if they could make the appointment and she said, "we're all too busy." After 14 minutes on hold, I gave up. If the service is this pathetic just trying to make an appointment, I can only imagine how bad it must be in person. I will take my business elsewhere. *Note- I worked as a manager in optics for over 9 years, doing everything from scheduling appointments, pre-op, making glasses, sales and dispensing. I know how busy and chaotic it can be, especially this time of year. I tried to be understanding, but it should not take over 3 hours to make an appointment. Staff needs training in time management, phone skills, courtesy and problem solving.