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December 2023 by Patty F
I give it zero stars. Beware!! I asked for a detailed bill before going in for the exam. I was told that that it had to be taken care of afterward. They will rip you off. they charge a lot of money for services that they don’t even provide. I blame it on the receptionist they don’t know what they’re doing.
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November 2023 by Joe Pavlick
I would give zero stars but the actual Dr. is great. I ordered glasses with all the bells and whistles and a Xtra warranty. Ear piece was a Lil loose so stopped by on Halloween. The girl behind the counter said let me see them took them to the back and broke the earpiece completely off. She apologized etc stuck a wire in and glued them and said she will order me new frames and lenses since I had the warranty etc and only should take a week. Called today to check on them was told by the manager nothing they can do even though the employee broke them. Frame was disco and prescription was a year old. I did not break them they did. Stay far far away from this business. I'm a super easy going guy they should of called me right away and told me not wait till I call. Their employee broke the frame not me. Stay far far away.. Many other places close that would no do this
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November 2023 by Rose Veteto
Great doctor. Courteous staff. Been coming here for years
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October 2023 by Cynthia Zecevich
It's been over a month and still don't have contacs. Had to order some online and got them in 4 days. Not going back.
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August 2023 by Cindy Dutton
This place charges double the price for glasses compared to others in the area. If there’s a problem with them they will not refund your money or take them back. Buyer beware. I was billed over $200 for the eye exam alone. Never again!
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July 2023 by Suzanne Johnson
I am only giving it one star because the doctor is wonderful. The doctor really needs to go out on her own and get away from this organization. The staff is rude and not well trained to understand insurance. My insurance called them three times to explain benefits and faxed over it and they still said it was wrong. then they hung up on me.
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April 2023 by Vieve Emigh
I've been coming here for a few years and since the change of management I ran into the horrible customer care. The New General manager Angela no matter how hard I try makes our experience awful each time. I only come once a year so I just let it be most times but this was my last visit. My family and I will no longer be patients, I just wish Dr Patel had a different office we will miss her.
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April 2023 by Emma Endless
When my new glasses came in they were crooked and I expressed my concerns and they straightened them but they still weren't straight. and when I said they still weren't straight nothing was done about it. I have know gone back 5 times to have them straighten not a single time have they been straight the office just keeps saying they are though and when I told the lady who had straightened them that they aren't she didn't believe me. If you where to look you can tell they are not straight.
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November 2022 by Monica Hossa
Probably the best optometrist experience I have ever had. All the staff was beyond accommodating and friendly; service was efficient and thorough. So happy; customer for life!!
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November 2022 by Tim Briggs
Amanda in Crown Point was extremely helpful. Highly recommend. Crown Point staff are all great!
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October 2022 by Rm
I was very pleased with my visit, everyone was very nice & very helpful. I learned a lot, and can't wait to get my new glasses. The lady was quite helpful in finding me just the right frames. Would definitely recommend:)
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October 2022 by Thomas Allen
Nice staff! Nice selection of frames! Michelle is a hoot! She has great personality!
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September 2022 by Melony Dobson
Very nice office staff. Clean environment. They did not pressure clients. The doctor was pleasant and seemed knowledgeable.
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September 2022 by Kenneth Brown
From the moment I walked through the door it was warming and friendly. The staff greeted you immediately, and were very attentive. When picking out my glasses Amanda was great! Not only did she help me pick out a style that I liked, but also found rebates for my contacts to make them more affordable! I will definitely be going back when it’s time for my my next pair of glasses. Thanks Amanda for keeping me looking the best while also helping my wallet!
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August 2022 by Robyn Bulanda
My family and I have gone here for years and have always had a pleasant experience until they had a turn over with employees. The manager, Angela and another Employee named Jen had the personality of a Rock. As soon as I was walked in I was turned off by their Unwelcoming attitude. I was there with my 16 year old daughter to get our eyes examined and was instantly wanting to walk out, but our eyes are important and Dr. has always been good to us, so I stayed. When it came time to pick out glasses, no one was there to help or offer assistance. The store was completely dead, so it wasn’t because they were busy. HORRIBLE CUSTOMER SERVICE!!!! I left there without purchasing glasses and will take my business elsewhere. These Ladies need a class in Customer Service and Attitude Adjustment.