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March 2024 by Shannon Cortez
Worst experience selling items, a true waste of time. I called ahead of time to ask what they are accepting and everything I took in was returned. Offered me $3, they want things brand new and give nothing for them. It was truly a waste of time.
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September 2023 by Sybilita's Casita
I’ve visited this place a few times to sell items staff were always cordial and patient never had a bad experience will continue to do business with this location ❣️
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September 2023 by Erin C.
This is my go to store but the service is terrible. Most employees have bad attitudes and are unfriendly. I find the store well organized and the selection is good so I keep coming since the rude employees seem to turn over quickly.
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September 2023 by Francesca Stuchlak
Please be very cautious when buying baby items such as swings. I purchased a swing from the Crown Point location a few months ago for my daughter. She hated it and used it twice. I went to sell it back to the Schererville location and found out that it was broken. The safety latch was not working properly. It was very upsetting to find out they sold me a broken piece of baby equipment. My daughter is a very small baby and couldn't have possibly broke it. I just don't want babies getting hurt !09/05/23: when I called and complained nothing was done nor said about a refund or exchange. So I dont see how the story changed now.
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September 2023 by Michele Hendrix
First time in this place and was amazed at the selection and prices, clearance prices of children's clothing. Plus, love taking in gently used items and being reimbursed for them. Definitely, will be back at this location.
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September 2023 by Cynthia Castaneda
Cassidy asked me to pick up with less than an hour before closing she WOULD NOT MENTION IF THEY BOUGHT ANYTHING" as it's store policy". She said if I didn't get there on time it would be STORE CREDIT. Got there before close time and they bought NOTHING! TWO BOXES OF FALL WINTER CLOTHES I called beforehand even to get what was needed and how many boxes are allowed. Total disrespect and waste of time. WHY EVEN MENTION STORE CREDIT??!!
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August 2023 by Majka
Big shout to a manager of this location in Crown Point!When she saw where I came from she expedited my clothes I bought for sale. I cant say "thank you "enough for this kind of service! Comparing to other close by location of this store where Iam very hesitate to sell because of how employee treat you.I love how clean and organized this store is but the most importantly how nicely you are treated .
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August 2023 by Tiffany Delaney
Don’t take anything here if you are looking to sell. They are extremely picky even though it’s a store that sells used items. They offer you nothing at all if they even purchase. It not worth even going in. I was told several times that they have to pass on my items because there is a small stain on something even though the whole store has things for sale inside that’s has stains on it and is very dirty. Way too picky to be a gently used place. Without us customers trying to sell you our items you wouldn’t be in business. This location is horrible and it’s bad because I live right there. So I have to travel to a different location just to sell my gently used items.
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August 2023 by Selina Gonzalezh
Usually I go to scherriville but today decided to try this location. T this location you're only allowed 1 tote to bring in at a time so they rest is the bags I had I couldn't even bring in.reasoning was they were backed up. Was told it was going to be a hr and a half ok. Come back hr n half later told it's gonna be another hours come back and was told it was gonna be another half hour so I said no how is 1 tote taking this long when I came back twice the clothing was in the same spot didn't even move. Also the younger staff is disrespectful rolling eyes giving attitude my first experience there and it was horrible. Please hire better staff who is quicker doesn't stand around or give attitude! The manager kept apologizing when the staff member should of been
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July 2023 by Violet Grey
They WILL reject nice clothes because owner has WAY too much overstock of ugly outdated clothes in her storage that she insists will sell but it never does. Better off saving your clothes for garage sales.
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June 2023 by Lexi Popko
My favorite Once Upon a Child in the “region”. Always feel they give me a fair amount of money for the items I bring.Everyone needs to understand they have TONS of clothes that get brought in daily, so they may not be able to purchase a lot of them due to it being out of the season they’re buying or they already have a lot of that size.
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June 2023 by Lisa
Grate place!!! Stuff is very clean and huge selection also cheaper then the scherrillville location. I got a nice rocking chair for only $35!
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June 2023 by Christina Handgis
I had 4 totes of baby girl clothes, lightly worn, clean, in great condition.They didn't even go through them. Folded, in the totes, exactly as I had dropped them off.Don't waste your time. They didn't even look at my clothes. They bought 4 toys that were still in the boxes. That's it. An hour of my time for $15.It's all good. The church appreciated a lot more. Feel better about giving it all to the church for free.
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June 2023 by Cassie Z
I've never had any issues here. Nice staff. Selling used things, of course you are not going to get paid what you paid for the item originally or very much bc it's used stuff. They're very helpful and items sold will get used by people who also need them for a more affordable price.
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June 2023 by Lala
There’s a lack of customer service. A few employees just gave me a blank stare without speaking. I don’t feel like my items were priced well based on that they were worth. My daughter wore most of the clothes once. They didn’t have any stains. You may be better off selling on marketplace as someone previously said or just donating.