-
June 2025 by Julie Mitchell
They made everything so easy with online rental. Diego is awesome!
-
June 2025 by Ruben Coria
The facility is not bad. The issue and the reason I only gave two stars is that the company hikes up the rent on a regular basis. I am on my second price hike in the last 9 months. The unit started out reasonable, but it has climbed by $100 twice. It seems like their business model to hook you, move your stuff in and then raise your price until you get fed up and leave. That's what I'm doing now.
-
May 2025 by manuel cordova
Great experience.
-
May 2025 by Coon Dogg
So I won a storage auction on 5/15/2025 and tried calling all day have a call log showing about 5-6 calls to this location starting at 10am when I got email stating that I won. Now they give you 72 hours to clean it out. They call 7 hours lattt at about 430pm, little did I know that they want the 100 on plastic but the 150 deposit on plastic as well and that'll be refunded once it is cleaned out. Unfortunately I didn't know that so I couldn't gif him my card. So I start freaking out because there's never been an auction that I forfeited my clean out deposit and didn't have on acct. went to bank and call back the next morning again repeatedly but only left 1 message and nobody calls me back, now mind you I have a bit over 24 hours left to clean this out and I have a full time job where I work 12 hour days both Saturday and Sunday the lack of professionalism here is wild because I can't pay I have minimal in my account because I've been the victim of identity theft and try and only keep money in there when I'm going after a locker or when I pay bills they are making it next to impossible to complete transactions and because it's a unmanned facility I can't just show up and pay there. Just remember ppl if you rent a unit here and need customer service it's hard to come by
Reply to follow up feedback there's nothing on there that deposit needs to be made on plastic outside that u only accept plastic but most facilities accept cash as a cleanout at maybe a sister facility so once I called back the very next day after depositing money still nobody calls back? Like I called Friday probably 4x to try and make full payment including deposit but nobody wants to call back. Lockerfox already charged me a deposit so do I need to make an attempt to get that back or is someone gonna call me so I can clean it out? I've never had this issue to where a facility refuses to return calls or only checks their voicemail once a day and calls back at end of business day
-
May 2025 by Lexi Lane
Convenient location but AWFUL customer service and aging facility that has non-functioning elevators and doors. My elderly parents have a 2nd story unit selected due to its proximity to the door and elevator.
The elevator was out of order for a lengthy time requiring those with units in this area of the building to walk quite a distance to access a working elevator.
Now the garage door used to enter the building has been out of order for a couple of months. No other garage doors are accessible which means items can only be removed through a small doorway by the office which isn't wide enough for larger items and that you can't pull your vehicle close to the door for loading. (There are garage doors in the front but they are not able to be opened by tenants. We were told only office staff operates those doors and the office staff has limited hours.)
Customer service is non-existent. The first person we spoke with told us he entered a ticket and they still didn't know what was wrong with the door. The second person, Marcus, flippantly told us that we could just find another door but wouldn't advise on how to access a garage door for loading/unloading large items. Apparently Marcus is the owner because he said even if we come in, he's the ONLY person that we can speak to. We will not be speaking with Marcus.
Maintenance issues are understandable but the complete lack of communication and transparency is unacceptable. Push a notification via the app. Provide instructions on alternative access options at the entry point. Being able to walk around the building 24/7/365 is great but not having access to loading docks/bays via garage doors renders that access useless if your goal is to load/unload larger items.
This place seems to change management (leadership?) quite frequently so we'll just hope when the next group comes in they are more focused on maintenance and customer experience.
-
April 2025 by Patrick Rusniak
Good morning, I wanted to give a special thanks to Lockett. I had a friend in need to find storage unit without any over bearing conversations, My friend called and she couldn’t have been happier with the conversation she had with him today. We both wanted you to know thank you for everything you have helped us with. Have a great Day Man. You made her day today. Simple process
-
March 2025 by Chris Lacy
Very nice people to do business with.
-
January 2025 by Grow Away
I’ve been working with Stor Safe for many years, and they’ve been nothing short of amazing. My crew and I have always had great experiences with them. Their customer service is top-notch, and they go above and beyond to ensure your needs are met.
Their climate-controlled units are perfect for storing valuable items, giving you peace of mind that everything is safe and secure. If you’re looking for a reliable and professional storage solution, I can’t recommend Stor Safe enough!
-
January 2025 by Lupe Rodriguez
Not good with communication and high turnover of employees. I can say more but wouldn’t fit here
-
December 2024 by Greg Zieba
Made all arrangements from Colorado during Christmas week, Jermaine made it incredibly easy!
-
October 2024 by Christina Anderson
Responded almost immediately met all of my needs quickly and efficiently. I was out of there in 20 minutes. Very impressed.
-
October 2024 by Sean O
Constantly increasing prices and lack of security. We (as well as several other's) had our catalytic convertor stolen while storing here. They have virtually no surveillance in the back. I would not store here again.
-
August 2024 by Successful “Gia” Gemstone
Storage safe of Crown Point was a wonderful experience I purchased the climate control my I items was was kept in great condition. The security in this place is outstanding you do get what you pay for. If you call with questions, or concerns you will get a call in a timely manner.
-
August 2024 by Patricia DeJong
Very happy with Storsafe. Jermaine was particularly helpful. Thanks. Our storage is from the death of my ex husband and daughter as they both died tragically and we can’t let go of their stuff just yet.
-
August 2024 by Karen Williams
The gentleman I spoke with was great. He answered all my questions. He helped me to determine what size storage I needed. The customer service was excellent. I highly recommend StorSafe.
