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February 2024 by Aron Hoekstra
Communication Skills Lacking. I've been a customer of Tom & Ed's for years now. As a Progressive-recommended shop in prior years they've done excellent work, completed on time and with good communication. However, after my recent experience I am going to be rethinking using them again. Front-end damage took nearly a full month to repair. Along the way I got virtually no updates. When I called for status, it was one excuse after another (wrong/missing/unusable parts received, people on vacation, etc). When the car was finally ready (no one called me to let me know, I had to call and ask - again), I went to pay the deductible and asked what the final cost to insurance was. The final number was 45% higher than the original figure! When I asked why I was never informed of this difference, they acted like it was weird that I even care "since it's going through insurance". Yeah, when it's being billed through MY policy, and going to affect MY future premium, I CARE. The car was repaired well, so that's the only reason I'm leaving 2 stars instead of 1. Then again, for what it ended up costing I should be expecting perfection (which it is NOT - but choose your battles, right?). Seems like maybe you implemented this Carwise application to help with communication and customer expectations, but here it is several hours after pickup and the app still shows an expected pickup of 3 days ago, and that it's not ready for pickup - so what good is the app if it's not being updated? Bottom line: Tom & Eds needs to focus on better communication across the board.
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February 2024 by Leslie O'Neal
Is a great job with my car quit turn around great customer service
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November 2023 by SMiZE21 Mark
We took our car to the Crown Point location after being in an accident. From beginning to end they were AWESOME!! Answered all our questions and concerns with professionalism and patience. Everyone there is very easy to deal with and they did a spectacular job on the repairs and body work!
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October 2023 by Meghan Chamorro
Luis did my estimate and contacted me right away. He also followed up with me and when I came to clean out my car he offered to help me. Excellent service , extremely happy with the service and professionalism of this place. Thanks again Luis for all your help.
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October 2023 by Maria Gerodemos
I received amazing care from Louis for my moms vehicle. We truly appreciate your kindness and help with her car!!
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October 2023 by Joshua Grove
35+ days just to replace a rear quarter panel and a taillight. They pushed our date back twice saying the mechanic was too busy, and had an apt another day. They also said they were replacing an interior cracked panel, and circled the crack with a green marker. They never did, and we are left with a hole and green circleVan came out great on the outside, so I didn't make this a 1 star. I would not go back.
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September 2023 by Eric Nunya
Milk billable hours, and they will promise you things they won’t deliver on. Dropped our Yukon off on scheduled date July 17th and they said if it goes over then they cover any extra rental days insurance won’t cover outside of the 28 days. They had to replace one rear quarter panel, and af 3 weeks of calling to check status they told us parts were late. Then car was ready to pick up Aug 17th close to closing so technically Aug 18th. 4 days over the rental coverage and Tom said sorry I can’t be responsible because parts were late. Total job was 2400 + 500 deductible = 3100 and car is still not completely finished yet. They told us that the PPF coating goes on in a month and the 2400 already covers it and bring it back in 30 days. We will see if they stand up to their word again in 30 days.Service: Auto body & trim repair
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July 2023 by erin t
i dont write reviews ever but i had to because my experience with this place was just awful all around. i would give a negative if i could. i had to hound them down for ANY updates on my car after being promised phone calls numerous times. my repair time was delayed by 4 days and they didnt even tell me, i had to call them ONCE AGAIN to find out (which was on the day it was supposed to be done). when i did finally get my car, the person up front overcharged me $1000 and tried to act as if i was confused and stupid. they acted like that was a normal thing that they do. i understand things happen but really? at least apologize. then i look at my car and the work done was not right. bumper didnt even fit on properly. scratched up window. still was making that weird sound i specifically mentioned to them. feels like they thought i wouldnt notice or something. beyond angry and disappointed.
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July 2023 by Matt Mcclay
Very respectful and complete! Modern facility with local easy access to 30 and I65. Pleasant waiting room with clean restrooms.
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July 2023 by Angela
Tom helped me when the other situation wasn’t, he did a wonderful job on fixing my bumper and a beautiful job on the paint job !!! Thank you so much !!!Services: Auto body & trim repair
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July 2023 by Samantha Hernandez
Tom Watta the manager at this location is absolutely disgusting and should be fired for acting like a man child at other locationsService: Auto body & trim repair
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June 2023 by Lynn V.
Best experience ever! Stopped in to get estimate on several dings on my car. Told them I'm not real picky car is 8 yrs old. Owner took my car into shop came out and gave me my keys and said Merry Christma! He would not take anything for repairs, WOW. Renews my faith in mankind. I will find a way to pay it forward.
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June 2023 by Joshua Frisbie
A bit of “over promise, under deliver” on the time to complete. But I don’t really care because they did a great job. I’ll definitely be going to them again!
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May 2023 by Rick Wheeler
Poor workmanship. My 1 year old Tacoma had a battery leaking which caused some damage to the paint on the fender and the hood. The Toyota dealer took my truck here for repair. While it looks like they did a good job painting it (reason why I didn't leave 1 star) they did a pretty poor job putting the truck back together. So far I've found a kinked hose going to windshield washer sprayer which caused the passenger side not to work, 3 broken clips that used to hold wires down to the fender, a loose relay box (literally just laying next to the fuse box) and the rubber insulator that goes around the heater hoses where they meet the firewall was not put back correctly and was like a foot away just hanging there. I'm glad I didn't pay for this and no way would I allow one of my vehicles to ever go here again. I'll also be letting Toyota know so they hopefully quit bringing customers vehicles here as well. They must think people don't look under the hood.
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March 2023 by Pedro Elizondo
I arrived to pick up my car. As we walked around it we see that they forgot to replace a trim piece on my door that was replaced. They were nice and took pictures and told me they would order the piece and I would have to come in and it would take 20 min to replace. But what hurt me the most was my radio it was functioning fine and after the accident it no longer worked they said it was not accident relatable. They told me to go to the dealship and pay 175 dollars to have them see if they could relate the accident to the nonfunctioning radio. They also told me that they had to jump start my car several times and that can cause issues with the radio. So car had functioning radio before accident and now I have a broken one. And its my financial responsibility to fix. Very very SadService: Auto body & trim repair
