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March 2024 by Brittany Rolland
I called and asked the pharmacist questions about my husbands medicine. I was under the impression we had been paying cash price. The pharmacist told me he had been using insurance afterall as far back at September. news to me!! I was nothing but nice and while I did ask questions I never truly challenged her. I work in Healthcare. I am 1000% aware of what they are up against. I said I didn't know he was using it. I also made the comment our insurance sucked and since he changed jobs I didn't think it was still active but I said that works. The pharmacist, not a tech, the actual pharmacist, popped off saying "that's our policy and if you don't like it you can go somewhere else". I said wow I have been nothing but nice and respectful and you say that?? I didn't know they could force you to use commercial insurance. I knew Medicaid had to but it was my understanding that if you had commercial you didn't HAVE to use it. I was very upset by the way I was treated. I didn't cuss, I didn't raise my voice; yes I asked questions but again i was nothing but respectful. We choose to go to Kroger; our insurance actually said we had to use CVS or CVS Caremark so it was literally our choice to go to Kroger because of the service we received from their locations in Indianapolis and Plainfield. I have NEVER and would NEVER speak to a patient that way. Unbelievable.
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August 2023 by Stacy Fleming
I have never once had a positive experience at this pharmacy, they’re rude, slow, and get way into your personal information. I have seen them accuse others of drug seeking behavior and refuse medications approved by the Dr.
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March 2023 by Roxanne
The phone doesn't work! The robot lady won't listen to me or let me leave a voicemail or let me talk to a person. She takes 34 seconds in between prompts and doesn't recognize any of the words I say or the buttons I press. I got through once but the pharmacist hung up (on accident? ?) before I said anything. I don't know how to tell anyone about this ?
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June 2019 by Daniel Lowe
I dropped my Rx off and was told 30 min. Later I went to Pick-Up and they said my insurance "kicked it back." They said it was too early. I checked my dates on last time I had my Rx filled at Walmart. It was 5/2. Today is 5/28. I get a 28 day script. So I called my insurance to ask why because my insurance allows for two days early. They said Kroger never even filed a claim and my Rx was approved to be filled that day. So I questioned Kroger pharmacy and they back peddled saying Wal-Mart entered it as being picked up at on 5/4. I had the bottle and showed them it was wrote, filled and picked up on 5/2. It was a lie. My insurance was never contacted. Kroger never filed a claim. They were lieing. If you have a policy that there's no two days early that's fine..ill go somewhere else. Just don't lie. And if Kroger wants to reply..ill bring my bottle in, we can call my insurance and settle this issue. But I can tell you Krogers not gonna like the outcome... My insurance kicked it back.. pfff... lol.
