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December 2022 by Joaquin Velazquez
Awesome place for rentals and hardware!
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October 2022 by David Robinson
Lady working that day was having a tough day. She still looked after us just fine. Good location.
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October 2022 by Michael Brainerd
Easy pickup and drop-off at a fair price when scheduled ahead of time
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July 2022 by Doug H
Rented a small trailer. $40 for the day. Very good service. Friendly staff. Easy to work with.
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March 2022 by Jim Moeschberger
Very helpful so I could compete my plumbing project.
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December 2021 by paul barnes
Great place for rentals
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October 2021 by Steve A
Friendly, helpful folks. Returned an out of state Uhaul truck with a car carrying trailer with no issues... didn't even have to park the trailer, they took care of it for me. Plus they are a hardware store so they have a lot of stuff you might need if you are just moving to the area and need tools to get right to work. Great experience.
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August 2021 by Lumiere
Best place to go to get the hell out of Hicksville Indiana
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July 2021 by pamela martin
An errand sent me to the Decatur, IN Do It Best Hardware. I was very impressed with their friendly helpful staff. With their assistance, I found most of the items I was looking for, except for canning lids...now if I could just find Ball canning jar lids!
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July 2021 by Tab Jackson
I love that they have a return box center for Amazon outside this store. Inside they are friendly and professional. ??
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July 2021 by Jen losmit
My go to place to check my pool water the sales associates are so super nice ?
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July 2021 by Floyd Fagen
Nice store.huge.anything you want.my brother rented a truck to drive to seattle.he was very satisfied.
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July 2021 by BrieAnne Brown
Favorite hardware shop in town!!
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February 2019 by David Stabler
Love renting from them!
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April 2017 by B J.
Booked a reservation online well over 1 month in advance. ONE day before my scheduled pickup, received an email that my pickup would not be at this location that I requested but another 20 minutes north in Ft Wayne. This added another 40 min round trip to my move. Called 1-800 number and store and was told pickup area is "requested/preferred" not guaranteed and Decatur location could not accommodate our request due to no trucks. Person at local store told me they couldn't help if people returned their trucks at different store than pickup location. In this day and age, how can a company as large as Uhaul not be able to track their trucks for a user to select a pickup location? Additionally, 24 hrs notice is a joke. By this time, no other trucks will be available with other competitors, so I was forced to stick with Uhaul. Went to pickup my truck at Ft Wayne location and it wasn't available because it wouldn't start. They upgraded me to a larger size truck for "no charge" but somehow my online payment I pre-paid wasn't enough so I had to pay another $30 some dollars. Sketchy. Will NOT be using Uhaul again. In the words of Seinfeld, they can take the reservations just fine, but do not hold them, making the reservations useless. And just to make me laugh, when we drove by the Decatur location I was supposed to pickup from originally, trucks were present on their lot. Signed, A very dissatisfied customer
