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March 2024 by Brittany Love
One of the worst Wendy's there is besides Jefferson point. Some of them stand around,take forever to put orders together or come to the front to take an order. They are slow for door dash n cause bad ratings. Some of them are lazy n just walk around while you are waiting on food. Some don't wear uniforms so hair n stuff can get in your food. Some have hair hanging by food. Very slow,don't answer phones. Managers have hard time fixing this store. THey never have door dashes ready or look at screen.
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March 2024 by Joe Richhart
I love how you walk in stand there for 10mins then wait another 5min for the cashier to log in and can't even do that with issue worst wendys experience of my life won't ever go back if I could give negative stars I
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February 2024 by Dannie71
Good food.
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January 2024 by Amy Jo
Went to this establishment with my spouse Sunday evening at approximately 7 PM we dined in the order taker, I believe was management upon walking into the establishment. One of the employees was attempting to fix. It may have been a broken drawer our order was placed after making our order the same mail employee that was helping to try to fix the drawer had placed our fries on our tray none of which have said anything about those Bihar fries or that we could take them at that point we stood there, waiting for the rest of our order to be placed on the tray after about five minutes or so our sandwiches were finally placed on the tray. None of the employees had told us that it was for sure our order so I stood there for a few, waiting for them to acknowledge me and let me know that it was for sure our order. The employee which took our order finally looked up at me and said that it was ours. Our fries were cold by the time we got seated. Well dining in the restaurant you heard the employees cursing as they spoke to one another. The store was not busy at all. The service, quality of food, pricing, and atmosphere were not good. We’ve been to Wendy’s multiple times throughout the years and this last year has always been bad. It’s the same no matter what time of day or night we’ve gone!! The store could be cleaner as well for not having a full lobby or drive thru each visit. We’ve been both drive thru as well as dining in and it’s always not good service and food!
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January 2024 by Kassaundra Kibbey
The food was good and hot which was a plus but considering the fact we waited for almost 15 minutes for our food, the order taker was extremely rude and the person who brought us the food basically threw it in the truck then the lighting of the parking lot and no painted lines to even tell you where to go was insane. And the food was an absolute mess. I was traveling back home and so fast food was the idea go to because it's easy to eat while riding but in this case I got food all over my truck. Also I asked 3 times for the Baconator Combo and got absolutely no bacon.
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December 2023 by Cyn
The people you have working in this store are rude as hell. I tried to get 2 double stacks, no mustard no onions and the lady on headset at 1:07 on 12/15/23 tried to ring me up 3 times for a double cheese (each sandwich is over 3$ what the double stacks are) and got very mean because "a double stack doesn't come with mustard and onion" when I was literally looking at what comes on it, and it says it comes with mustard onions pickles ketchup and cheese. It wouldn't have been a big deal if she was polite and said "hey that doesn't come on it, so it will just be a regular sandwich" instead of ripping my head off over it. I've worked customer service for 7 years and I've NEVER felt the need to be as rude to a customer as she was to me.
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December 2023 by Chad Smith
Pulled up to the drive thru and was “greeted” with a barely-audible grunt. Waited a few seconds to see if perhaps that was just a happenstance but was then “greeted” with the same grunt. I proceeded to order two large peppermint frosties only to be told in the still barely audible voice we don’t have those right now… this will be my last visit there.
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December 2023 by Adrian Bartsch
Very Dirty in the kitchen. It looks like no one really cares.
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September 2023 by Cindy Holt
Ordered 2 Cobb Salads at 7 PM - they were good, but had VERY little lettuce/vegetables/greens. Make sure you have enough ingredients to make a full salad, or say you are out...
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September 2023 by Kim Reber
This was the second time I was there in 2 weeks, the floors are slick from grease and with my mom being 82 I was afraid of her falling, there were no napkins , didn't have the right size cups, food all over the floor, no ketchup cups, sandwiches were cold, there was water all over the floor in front of soda machine, trash was FULL BUT The worst part about this is they were all just standing around doing nothing but talking to each other. A gentleman in there said worst Wendy's he has ever been in and as of right now... I would agree! Do better Wendys
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September 2023 by Elizabeth Theisen
This Wendy's has this rude kid working the evening drive-thru on 09/13/2023. First, when we pulled up to the drive-thru, we couldn't understand his greeting because it sounded like he barely wanted to talk. I then proceeded to ask for a minute to decide my order, which he responded with, "I suppose." I apologized. When we pulled up to get our order, he handed me the drinks. Then he handed me one bag. I asked him if both meals were in there and he replied, "Ugh, yeah!" And he closed the window. We looked inside our bag and there was one sandwich missing. I repeatedly honked my horn to get his attention but no one came to the window. We called the restaurant, and when he came to the window we told him that there was a sandwich missing (and I still wasn't upset) but he rudely replied with, "There are two sandwiches in the bag!" We told him that The Baconator was missing. I guess he started complaining and they finally made the sandwich but BARELY added any bacon to The Baconator. We just left and will definitely not return to that restaurant when we visit Decatur, Indiana.
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August 2023 by Adam Mengerink
Convenient location and food was standard too average for what you’d expect.
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August 2023 by Jenni K. Storm
The staff members will yell code Black whenever they see an Amish come in. Because that means an Amish group is coming in and they need to drop whole bunch of fries and a bunch of meat. That's kind of racist...
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July 2023 by Daniel Mcleod
Food as always was good. Service was excellent. It's a Wendy's. Only reason I am really leaving this review is because I was pleased to see a special needs young lady working in there. She was doing an excellent job keeping the dining area clean. More places should follow their lead when it comes to the special needs workers. Most are always smiling and happy to work.
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June 2023 by Gary Brown
We love the biggie bags for value but it's all good
