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May 2025 by Justin DeVries
Patrick is the man! Dude was super fast and incredibly kind. If you go to this branch and he is working you will have a great experience no doubt.
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March 2025 by ashley raef
They are so helpful and kind. Whether it's making calendars for work or helping me send packages in my personal time. I'm very happy that I switched to the UPS store.
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February 2025 by Cynthia Smith
Jennifer, the store manager was such a great help! My fax was not going through after several tries and I needed it to be received by them as it was urgent. She took the time to read my paper instructions I was given and found another way to get my documents to them. She logged into the website for me and uploaded my documents to the portal so that they could receive them right away. She has great customer service skills and I will definitely be back! She went above and beyond for me and I greatly appreciate it! 5/5 stars, Love this location.
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February 2025 by Jaime Ablanedo
5+ for amazing customer service. I was there just a few minutes before closing. Patrick greeted me like if he was waiting for me all day long. I had a code for my return and amazing sent me a last minute printing label. Which I was surprised by, Patrick was so helping and promptly said I could sent the label to the store email. Kaylee was also very attentive. You guys rock and deserve a raise! You don’t get this kind of service anywhere, nor people are nice when it’s almost closing time. My previous experience with ups I WAS SENT HOME TO PRINT MY OWN LABEL, I MUST CLARIFY THAT BORH LOCATIONS HAS PRINTING SERVICES. This shoutout is for Patrick and Kaylee thank you so much guys. Thank you! Having a rough day, your kindness makes it better.
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February 2025 by Joyo F
Went in on a Monday. Told Kadeshia i have a time sensitive package that needs to get to its destination by Thursday, she recommended the 2 day Air service and assured the package will be delivered Wednesday. Paid $50, only for me to track it today Wednesday 2/5 with a new delivery date of Friday 2/7. Customer service wasn’t helpful and neither was the store. Now I’m out of a package and express shipping free with no resolution. The person i talked to said “it’s a case of misinformation”. Very insensitive
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January 2025 by Brandon Wilson
Opening hours are not as described. Showed up 10 min prior to close and they closed doors early. No employee acknowledgement. Huge inconvenience when you count on being able to ship items out by a certain time.
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January 2025 by Terry S
This UPS is one of the best locations I use. I had a claim come up and one of the staff went above and beyond to help me track down a drop off receipt. I am always greeted with kind words and smiles. Hands down best UPS in Lake County.
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January 2025 by Corey S
After shipping my reports out of this location for the past 24 months. Today was the day their employee decided I needed ID to ship my documents. Shipping documents at UPS cost me $12.16. USPS arcoss the street cost me $9.90 with 1 day delivery and has the same insurance coverage. Thank you, UPS, for bringing this to my attention.
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October 2024 by Gary
Kelsey was extremely friendly and helpful. And made shipping fast and convenient. However the pricing rates are insane !!!
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September 2024 by Kelly Flowers
Dawn at store #5158 was the absolute best!!!! Quality products, and EXCELLENT service.
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September 2024 by Airelle
The working at the time was really professional. She was able to help me right away and she was super nice about it as well.
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September 2024 by Louise Tallent
The customer service; Dawn is fantastic and she has trained each if he employees to be the same!!
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September 2024 by Crystal Chen
Service is not bad but this place has the worst hours! Close at 6:30pm weekdays and 2pm Saturdays? Not open on Sundays? Whoever with a normal daily job bearly gets a chance to go there then. If you lose business, you know why.
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August 2024 by Stephanie Lloyd
Excellent customer service…the team goes over and beyond to help customers!!!
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August 2024 by Marc Lewandowski
Jennifer is very pleasant to work with, displaying a positive attitude. She was very knowledgeable and proficient. This is the only Ups store that I will go to!
