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May 2023 by Kevin Rosales
I bought my shoes but I only found one shoe inside the box 04 /28/ 23 they forgot to put my other shoe?
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October 2022 by Annalynn Rivera
We visited store #1068 for back to school shopping. I purchased our daughter a pair of pink Nikes. She tried on one of them. At check out they checked the shoes that they were the same size. When my daughter went to wear them we notice they were two different shoes. She is young and didn’t realize and had worn them outside before I noticed they were 2 completely different shoes. I contacted the store manager and explained the situation, also explaining she had worn them. He said to bring them back in. We live TWO HOURS from this store. We come in the next weekend we are available, just for them to tell me they cannot do anything because they had been worn outside. Again THEY provided us with these shoes from the back of the store, THEY checked the shoes at check out and sold us two DIFFERENT shoes. Now we have mix matched shoes my daughter cannot wear and extra gas expenses to travel back to this store.The store now has TWO pairs of shoes they cannot sell because they don’t have the match to them. But instead of making it right with us and giving us the mate they will keep our money and damage out TWO pairs of shoes or sell them mix matched to a customer, which wouldn’t be surprising with the customer service they provide.Because of this experience I will NEVER return to a finish line store to shop for my family of 7 and I will encourage everyone I know to shop elsewhere. Which will not be hard since the product you sell is easily found else where
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October 2022 by Annalynn Fulk
As someone who has worked in retail for many years I seriously can’t even believe that this store is as busy as it has been the 2 visits I’ve taken there.Corporate really could use some secret shoppers or something to resolve these issues. They are rude and not helpful while shopping. You can find the shoes sold at many other stores with likely much better customer service.
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October 2022 by K A B Services
The customer service here is unbelievable! It’s some of the worst I’ve experienced. An associate even told me “oh well idk then” AND WALKED AWAY when I was double checking on the difference in mens and women’s sizing.Save your time and money and shop elsewhere. Everything they offer you can find somewhere else!
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July 2022 by Marie Krueger
This store already closes an hour earlier than normal since COVID. And was closed when I arrived, which was before closing time. When I arrived it was 8min until closing and all I wanted to do was try a certain pair of shoes on for size which I would have been out before they closed. If you're going to close early than make your closing time 6:50 not 7.
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July 2022 by Evan Gearhart
I called ahead and he said he had Jordan’s I got there before closing and he was in their at the register before closing and it was locked I was super excited but this ruined it
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March 2022 by Kim Sirmons
Rushed all the way from Franklin after work, knowing exactly what I wanted, any pair of brooks running shoes for work. But the associates closed the store early and wouldn’t allow me in. I know it was 6:55 but still..store hours should be store hours. Now I’ve made a a trip for nothing and you’ve lost a sale. Lose lose :( typing this as I’m sitting outside the store lol. Now 7:02..could’ve been buying something lol
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December 2021 by Brent Gordon
Two items for sale. A 3pack of wine glasses and 1 shirt
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December 2021 by Ragna The Blood edge
They have many BBall shoes and styles for the whole family with favorable pricing!
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November 2021 by Sam B
I’m disappointed when I had to drive two hours to get to this store and saw the door was closed 30 min before 8 pm, while staff (6 people) were still inside and doing literally nothing. This happened on Saturday April 10th, 2021.
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October 2021 by M. Woods
They always got the hot colorways in here
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September 2021 by Adam Stratton
The staff member that I encountered was very friendly and helpful. The specific day I was here was extremely busy and it was difficult just walking through the store period. Nice selection of shoes and some decent sale prices too.
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September 2021 by Bre C.
The selection if shies for women was very scarce.
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July 2021 by Ruby McAloon
No good customer service .
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July 2021 by Albert Nusawardhana
Limited selection of shoes available.