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June 2023 by Qourtney LaTrice
I just want to thank Jessica for having STELLAR customer service. She was very knowledgeable about the products and made sure I got more bang for my buck! I spent more than I initially set out to, but for some reason (Jessica's customer service) I don't have buyers remorse.
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January 2023 by Charlotte Shillings-kimmel
Associate 618855 was Fabulous very kind & personable asShe helped me shop gifts for a Foodie candle lover...Thank you..forbid professionalism...
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October 2022 by James Matt
Employee cut in line to check self out first
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January 2022 by Terri Montgomery
Love snow dusted bayberry leaf candle. Save $ today. 4 large candles $60. Great deal great customer service.
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December 2021 by B E.
I've stopped 4 times in 2 weeks during mall operating hours and this candle store is not open - never open. Maybe is was the poor service. This company needs to work on service.
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December 2021 by Debbi Singelais
We went there at 2 in the afternoon not open no sign when they might be open no answer when we called, disappointed ?
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September 2021 by Caleb Adams
Never going back. They told us we aren't allowed to return the items. And one of them asked when first talking to is, if we behaved ourselfs, which is rude. And said we can exchange but not return, not happening. As they said it is bot there job to tell us that, when clearly it is. As I am emailing the company about this. Disrespectful, and rude service.
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August 2021 by Ja Ja
The staff are very friendly here and always asking if they can help you with anything. The store has a nice selection of candles, sprays etc .
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April 2021 by Catherine Elyea
Since it's the Edinburgh Outlet Mall this Yankee Candle store has super clearance large candles along with other seasonal items you can't find. Store employees are always wonderful, and it's close to Indianapolis. Any candles or items you can't find in stores, you'll most likely find here.
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March 2021 by Joshua D
I should give less stars but because I’m in customer service I will leave 3. I am use to the great service at College Mall where they know what inventory they have but was looking for a retired candle I can only find at outlet places. I told the young lady the candle was called Quiet Sky. She said they did not have this one but had others. I told her what color it was and what I thought it smelled like and she directed me to things like storm watch and midnight sky...bla bla. It took me less than a minute to find the candle that I was looking for. No information about sales or promos...nothing. Please tell me the 2 ladies I interacted with tonight are only there to stock shelves because to me they had no clue what inventory they had or what customer service is! I typically spend over $100, but sadly walked out spending only $32.10.
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February 2021 by StompyDonut426
Never going back. They told us we aren't allowed to return the items. And one of them asked when first talking to is, if we behaved ourselfs, which is rude. And said we can exchange but not return, not happening. As they said it is bot there job to tell us that, when clearly it is. As I am emailing the company about this. Disrespectful, and rude service.
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February 2021 by Kayla Dee
The ladies in this store are AMAZING, very sweet! They always take care of me.? The Bahama Breeze Lady
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January 2021 by Becky Crider
It's so close to Christmas, and even though a lot of the shelves were very bare, the two ladies working in there today were so super nice and didn't seem to be overly stressed out. They were joking with each other and talking with all the customers, and it was just a very nice experience today. I wish I had gotten their names!
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February 2020 by KKay S
Wonderful store with great prices! Helpful and kind staff. Always make a stop in this store ;-)
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December 2019 by Ken N.
Located on the back (north) side of the outlet mall, I found a Yankee Candle that wasn't too busy during my visit, so I decided to stop by and pick up some more candles. My wife and I used to buy these all the time when they had a shop closer to our home, but now we only visit the store occasionally. The store is spacious with orderly aisles filled with different sized candles and lots of scents. I started on the right side where the large candles were located, but because these aren't cheap (even at half off the suggested price), I migrated to the left side where the smaller jars were. I was able to pick up a couple scents at a more affordable price. The After Sledding is a red candle that reminds me of a holiday kitchen after some baking had taken place. Aromatic Orange and Evergreen is a green candle that marries the two scents in the title. Very fresh! The staff, when not behind the counter at the back, were out mingling with customers to see if they could be of assistance. When I arrived in line and had to wait, the other register was opened so that I could check out promptly. Very observant and considerate! I enjoyed shopping here and recommend making the trip around the outlet mall since their competitor had long lines. No waiting here! Review #3453
