1st Source Bank, established in 1863, is a well-regarded financial institution offering a wide range of services for individuals and businesses. Customers often praise the friendly and professional staff, noting their ability to communicate effectively and provide helpful, non-judgmental service. The branch is known for its welcoming atmosphere, with staff greeting customers on a first-name basis and delivering excellent customer care. Employees like Tori are highlighted for going above and beyond to assist clients. While the bank maintains a hometown feel with big bank power, some reviews mention inconsistency in service quality at different branches. As of March 23, 2024, the bank's lobby is available by appointment only, encouraging use of mobile, online, or drive-up services.
