-
January 2024 by Reginald Burton
Terrible service when it comes to ordering salt, maintenance issues etc. They never drop-off when they say and the are terrible with communicating with customers.
-
June 2023 by David Minger
I have been a DuMor customer for more than 23 years. I had a new kinetico softener installed 18 months ago to replace the original unit that was over 20 years old. Now it is not working. After calling DuMor over three weeks ago to get it fixed I was put on a wait list and told they had no idea when they would be out. I just wonder if they treat new installations the same way.
-
June 2023 by Jason Holston
Sorry I can't remember her name but an employee stayed over 10 minutes extra to help me. I was in desperate need of a new filter b4 I went on vacation. (OH yeah it was right b4 memorial day weekend started ) and even rebooted the computer system to find out what filter I needed to purchase for my system. She went above and beyond. I'm so grateful. Always amazing customer service with a great attitude from Du mor.
-
February 2023 by Andy Spite
Terrible customer service. Kept billing my mother for service after being told the final bill was the final bill then kept sending bills
-
February 2023 by Tim Shinkle
I have no idea why this company has more than one star! I have been dealing with them for years and they never know what filters I have on my record and always give me the wrong ones, they can’t ever come out for service and their customer service is the worst of any company I can think of that I deal with. I’m taking my Kinetico reverse osmosis out and just putting it on their front door and going with another company. Avoid this company at all cost.
-
January 2023 by Andy S.
Terrible customer service. Kept billing my mother for service after being told the final bill was the final bill then kept sending bills
-
March 2022 by Jarika S.
Terrible water company to deal with. I have been cancelled on more than once. Every time is an excuse. They add me on the schedule however I got put at the bottom of the list like I had just called that day to get an appointment. They dont make cancellations a PRIORITY like they should. Not once was offered any compensation for them wasting my time. The managers poor excuse for that was we have to come out first before we THINK about compensating. Their staffing issues/shortages are the customers problem...CLEARLY. Just avoid DuLess all the way around and call Aim or Hawkins!!
-
February 2022 by Mike Stutz
Pricing is high and service is OK. Not real friendly staff.
-
February 2022 by Sharon Hirstein
No issues with the softener so far but the installation process was awful. Water left on my basement floor; the water caused an electric cord to our freezer to short which resulted in a loss of power to a chest freezer. We didn’t discover it in time to save any food. Calling to discuss this with the owner went NO Where. He tried to say it was a coincidence! FYI getting salt stains up from this situation has not been easy either. When this company says they do more, they cause more aggravation and cost you more!
-
February 2021 by Daniel Kletzing
Great service by Ross
-
February 2021 by Paul Becher
Excellent service, I am a long-time customer.
-
February 2021 by Phil Schieber
Great place for all your water treatment needs. Wonderful people and service.
-
February 2021 by Jon Saulnier
Very satisfied with your products and the very courteous delivery person, Ross. He has delivered our salt and placed in the basement for many years. Always very professional.
-
February 2021 by Pam French
We have been customers of DuMor Water Specialists for many years. It's a fantastic family owned business. They have great products, solutions and wonderful customer service. Very responsive to any questions we have.
-
February 2021 by Casandra Fotopoulpos
Various efficient and friendly, thank you for your service
