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January 2024 by Jenny Robinson
They are always fabulous with me. They give me upgrades and are always fully knowledgeable about my contract times. Always a different person and same result pleasant!! Always will use enterprise!
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December 2023 by Tracy Tracy
Excellent staff and service.
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November 2023 by Melissa Sloop
Our family had a car reserved to go out of town for my husbands surgery! Got to rental place at 1130 , found out the primary driver had to pay, not one of the other drivers so one person had to go across the street to bank to transfer money, it was Saturday afternoon so it took almost 10 minutes to go to the bank to transfer. We were told this 5 minutes before closing, he said that’s fine go to bank as the rest of us are waiting in lobby, and it was 8 minutes past closing Ryan informs us he has to take his mom somewhere and he’s closing making us leave, with no rental car! Didn’t even suggest we go to another enterprise that was open longer! He almost screwed my husband out of making it to Maryland to have surgery! Thank goodness elkhart enterprise took care of us! Lousiest customer service ever recieved!
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November 2023 by melody hall
They were helpful in getting my car rental and one that fit exactly what I needed. When I went into the office they already had my reservation pulled up and I didn't have to spend a lot of time waiting to get service. The people working there were friendly and helpful. When I need to rent a vehicle I plan to call Enterprise.
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November 2023 by Scott Evans
The people are on it there quick in and quick return and I always get a nice car
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October 2023 by Marie
The rental I was given was absolutely NOT CLEANED. It was disgusting. There were stains dripping down the dash. Change in the door. A comb in the door too with hair in it. Spilt Nerd candy everywhere in the backseats. When I wiped down the dash with the clorox wipe provided, it literally turned brown. I felt disgusting sitting in the vehicle. I do NOT recommend this place.
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August 2023 by Toneda Boothe
Pleasant atmosphere, friendly, and very convenient. Thanks Drew L. for such a great experience.
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August 2023 by Susan Wissemann
Friendly staff, and very accommodating. I had rented a car for a day, then my van was going to take longer for the repair, and I called the office and had no issues extending my rental an extra two days. The staff also offered suggestions for things to do in the area since we were stuck in the area for two days. Very happy with them.
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August 2023 by Sabot RVHauler
They took care of me when the Elkhart enterprise gave my car away.Easy in and easy to extend rental.They really offer great customer service. Highly recommend
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August 2023 by Marilyn Ziegler
Picked up the rental with ease, dropped off before opening. Very fast and efficient service.
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June 2023 by Eric Fisher
I am disappointed with the service at DTW. The vehicle was not clean, had low fuel, and I found condoms and paperwork from the previous renter in the vehicle. What happened to the commitment of cleaning and sanitizing all vehicles? I have been a long-time customer, having rented over 150 days this year, and I must say I am not happy with my experience with Enterprise.
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June 2023 by Firaz Mohiuddin
They never informed me that they charge 25$ per day if we are under 25. And next day they send me a receipt with 100$ for 4 days, they should have informed me. I'm very disappointed.
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May 2023 by Mario Barahona
Not once,but 2 times happened the same exact thing.It seems like they always give you the vehicle that they want,not whatt you have rented on their app.Very annoying and make you change your plans at the last minute.I'm considering not to Enterprise anymore .No hard feelings.
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May 2023 by Stephen Deane
I've always had the best service, best vehicle for the money, and best experience at Enterprise. I wouldn't go anywhere else!
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May 2023 by Mario Garber
I made a reservation a week in advance. Received a phone call early morning of day needing car. They didn't have the size I ordered but had something smaller. If I needed a smaller car I would have reserved one.See, they know how to take the reservation, they just don’t know how to hold the reservation and that’s really the most important part of the reservation, the holding. Anybody can just take them.