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March 2023 by Randy Rzanca
The Granite shop has been awesome to work with. Customer service is very good and the installers do a wonderful job! Would recommend to everyone.
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March 2023 by greg bingaman
Had a great experience from initial selection to installation. I will definitely use The Granite Shop again and appreciate Ashley’s assistance. Installers went out of their way to be professional and made everything right.
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March 2023 by Nicole D
Flawless installation and products are STUNNING! I would never chance it with a big box retailer in hopes they'd do a good job installing to save money. These people are absolute experts. I've had my kitchen done with a WATERFALL EDGE- (quartz!) it is literally seamless and the pattern continues perfectly. Google it if you don't know what a waterfall edge is. It takes a very very precise high end work to be done RIGHT.They've also done a mini project with me using a remnant for a mantle base/surround.equally amazing outcome.They've done another family home of ours, the kitchen and bathroom in beautiful granite.Now they're helping me with a laundry room/bathroom vanity!!!!! I TRUST them fully in every aspect. They have the ultimate professionals helping you throughout the entire process.***I don't leave many reviews but this is very deserved and fyi I was not compensated and have no relation or investment in this store.***Thank you all and especially Mike Gaffney you have been so helpful!
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March 2023 by Wayne vandermeer
We couldnt be more happier with our experience with the GS. They were very professional along with the install. Highly recommend
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March 2023 by A Hughes
Initially I was exceptionally happy with the customer service. The lady I was working with was wonderful!Some days had passed from when she was supposed to respond, I spoke with a gentleman who said she apparently no longer worked there. I was not happy with the conversation and the way he handled it. Ultimately a week later he did call back to appoligize. I had looked elsewhere by then.(Quotes for one project being between 23-30k. I knew what I wanted, the lady was working with me to figure out how to get it here from the East Coast. )I found a company out of Chicago that gave me MUCH better pricing, that went out of their way to get me the perfect stones.We had them quote out the same stones with the same layout, they were about 8k less. We used them for a couple additional projects as have some friends.
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March 2022 by Steve Schneider
The Granite Shop has been great to work with. Mike Gaffney was my primary point of contact throughout my project's lifecycle. We met once in person at the shop by appointment on a Saturday morning, and he was able to assist me on deciding which surface I wanted to use in my kitchen. I had previously spoken with another vendor who had a minimum 60 sqft policy to select higher grades of stone, but this was fortunately not the case at the Granite Shop. I was very pleased to be able to choose something that fit my aesthetic preferences while also remaining within my budget.I had new cabinets on order with a different vendor, who were experiencing production delays, which of course rendered their original delivery estimate irrelevant. Mr. Gaffney worked patiently with me to adjust my templating and install dates accordingly as I received more information on the status of the cabinets.The installers arrived as scheduled, finished in a timely manner and were very professional and able to answer any questions I had. They provided their own preferred hardware for undermounting my new sink. Without asking, I received a small adjustment on my final invoice: due to the existing corbels on my half-wall providing enough support for the counter overhang, no additional materials or labor were required.Quartz is not indestructible, but you'll find some people may tend to treat it as such. Shortly after installation, there was some damage to a small area on my counter in front of the sink area, likely caused by an unafilliated contractor I had working on flooring in the kitchen. It was a small chip, possibly caused by dropping a tool, which was then (poorly) covered up by scrubbing with something abrasive. When caught by the light, the dull spot from the "sanding" was quite prominent. The Granite Shop agreed to send one of their specialists to polish it out. It ended up having great results and the damage is now barely visible at all. Thanks to them, I feel much better about it despite one of my contractors apparently causing and attempting to conceal this damage.Overall, I would highly recommend this business. They will absolutely make sure you are satisfied with the investment you've made in your home.
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March 2022 by Karen Mock
We had an amazing experience with the Granite Shop. I worked with Mike Gaffney and he did an excellent job helping me through the options of picking out counter tops, and also a fabulous sink! Everyone that I worked with through the selection, design, templating, and installation were very nice. I would highly recommend them and would use them again.
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March 2021 by Alan R Frank
We had a great experience with The Granite Shop. Nikea did an AWESOME job guiding us through the options and process of picking out counter tops. It was very helpful in talking us through the different options and finishes for our counter tops. We also got our new sink through them which is great! We had a great experience through the whole selection, design, templating, and installation process. Would definitely use them again!
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March 2021 by Leon Mathieu
Did the counters in our kitchen & baths 4 months ago. Nikea, (great cust. rep.) lived and died with us for six months till we could start the project. Great customer service, and help to avoid problems with the install.
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March 2021 by rocky faragoi
Absolutely amazing customer service and quality from start to finish. true professionals every step of the way. I will not go anywhere else
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March 2021 by Barb Holleman
Would highly recommend the Granite Shop all the way from sales to installation. Mike Gaffney was a pleasure to work with from day one and was in communication through the whole process. Had the kitchen measured on a Thursday and the granite was installed the next week and fit perfectly! The installation team was fabulous.
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March 2021 by Joe Neidlinger
Needed a repair to our quartz countertop (purchased elsewhere). The scheduler and the repair crew communicated clearly with us and the repair exceeded our expectations!
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March 2021 by Laura Moshier
The Granite Shop offered just what I needed. From the very beginning with Ashley’s visionary assistance choosing the right quartz, Bill’s friendliness and laser measurements, the custom beveled edge cut, the installers attention to detail, and Gene stoping by to make sure everything fit right. I love my countertops and the way they enhance my kitchen’s historic charm! Thank you Granite Shop.
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March 2021 by Morgan E.
The Granite Shop was really fantastic. We had just a small kitchen counter we got replaced with a beautiful quartz. Even though I'm sure that this was a relatively small job for the shop, they treated us like we were just as important as their high rollers. Every communication was clear, helpful, informative and kind. They didn't try to upsell us on anything we didn't tell them we wanted, and they were just a pleasure to work with from start to finish. Highly recommend this shop! (Also, during covid-19, everyone in the shop that we saw were wearing their masks)
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March 2021 by Lindsay Tschida
We had a wonderful experience with Granite Shop! Believe it or not, I reached out to 5 different local businesses for countertops - and Granite Shop was the only one who replied. Based on that alone, they would have gotten my business, but they went above and beyond in their communication, service, and professionalism. We are so happy with the way our master bathroom countertop turned out. Jacy was awesome to work with, and the template and install teams were also top-notch. Thank you, Granite Shop!
