The RV Factory is highly regarded for its exceptional customer service and high-quality products, particularly the LUXE line of fifth wheels. Customers consistently praise the professionalism and helpfulness of the staff, especially Pete, the factory manager, and Jeri, a sales representative. Many reviews highlight the smooth and stress-free experience during the ordering, customization, and delivery processes. The factory offers informative tours that enhance the understanding of their products, making it clear why LUXE stands out from mass-market RVs. Clients appreciate the meticulous attention to detail in the construction of their RVs, noting that The RV Factory does not compromise on quality. Customers are pleased with the fit and finish of their rigs, and the company’s commitment to superior materials is frequently mentioned. The after-sales service is also commendable, with many expressing satisfaction in being treated like friends long after their purchase. In instances of urgent issues, such as a deteriorating RV door, the staff responded quickly and effectively, demonstrating their dedication to customer care. Overall, The RV Factory is celebrated for its quality craftsmanship, accommodating service, and lasting customer relationships, making it a top choice for those in the market for a luxurious RV.
They make beautiful Motorhomes. Great looking inside and out.
June 2026
The RV Factory's customer service is outstanding. The RV we rented ended up with engine trouble. From the moment we reported the trouble they asked how they could help. They made sure we were able to complete our trip. They genuinely care about their customer's experience. We would rent from them again.
May 2026
Always so amazing seeing a Luxe even if I own one myself. Probably because I know how much goes into the quality of the build. Such beautiful well built Rigs.
