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March 2024 by David Titley
The sandwich was slapped together and the 5 minute wait for a human to counter was ridiculous and sign said hiring $14 hr but said we're not hiring when at least one person has quit.
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March 2024 by Robert Killebrew
Spanish lady manager in Elwood Indian who wears a construction vest.Didn't want to take our order at the counter. sent us to the screen smh. If I don't want to use kiosks. I'm not going to .Don't force me to because you don't want to putt in my order.Then told us she doesn't like people. I told her that her customer service was bad . She said she didn't care. "I'm loving it" I suggest not going inside to McDonald'sanymore. Unless you want to end up working for them for 10 min. . Doing jobs of people who watched training videos for a reason. Maybe watch them again. Customer service training video again for miss lady who hates customers.She said it herself. Howare these type of workers managers? Makes no sense
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March 2024 by L.A Reid
Food always cold employees act like they don't have a clue on how fast food is supposed to
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March 2024 by Angela Knabe
Although the place is clean you have to use a kiosk to order i order dine in took 15 min to get the food my husband ordered to go got it in 2 min and he order after me my biscuits were hard and the hash browns were burned and the manager has an attitude with an old man because he wanted to order with a human vs the
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March 2024 by Dakota W
Went inside thinking itd be faster than the drive through. Walked into a bad invironment a few un happy customers already in there. Had one Kiosk working nobody taking orders, one lady only bought a Coke and ended up walking out saying they can just have the Coke as she was tired of waiting, nobody spoke english in there. We waited 15 minutes for some pancakes and a mcgriddle.
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February 2024 by Levi Ahrens
Worker was yelling at customers be very disrespectful and would not refill our cups.
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February 2024 by Base balls girl who rocks Jackson
So this morning I came through the drive I asked for a mc griddle sausage, bacon, cheese. All I got on my mc griddle was bacon and cheese?. And I asked for 2 Hashbrowns they only gave me 1 and the lady who was there's was rude.
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February 2024 by Gothel Blair
So I had a 3:30 interview for the store. I showed up early to grab a bite to eat before and so I could get a idea of how the store operates. Not only did the environment felt stale and awkward but the management and crew were very dismissive and unwelcoming. Everyone I felt played the "I don't understand" card so speaking made it intimidating to talk because of the language barrier. When I finally got the managers attention the 1st time she acted offended that I took her from what she was doing ( the store wasn't at all busy) then she disappeared in the back and I don't know Spanish but she said something and next thing I knew there were workers peeking around the walls. Now, I then sat back down just to observe more. Not only was she (the manager) rude to customers but I watched a couple people walk out. So 30 minutes before my interview I approached the counter again. I waited for the screen to clear so she had no excuse to be rude, so I asked her again about my interview, as she walked off she put her hand in the air as if I was a bug and in perfect English saidomg (in Spanish) "five o'clock".I don't know if it was the color of my skin, or that I didn't speak Spanish or how I looked but I left feeling insecure judged and disrespected. This will probably get deleted but hopefully this will reach the right person and be fixed.3:48 pm literally just watched another potential customer walk out due to the rudeness of the manager. Smh insane
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February 2024 by Kendra Dalton
Not a fan of the "new and improved" McD. No drink stations or condiments in dining area, yet you wait between 5-10 minutes at counter to get help from a human. Also witnessed what I assume was the manager, berating a young employee. Not cool or professional. I will say, the food was hot and good. I probably will not frequent these type of McDs now. I prefer the human touch.
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February 2024 by Tammy sue
this McDonald's is North Baldwin pull up and drive through yesterday morning and got nobody else in front of us it's early cracking on morning and the lady comes on the headset asked if we need our order taken we start giving her her older and she tells us hold on wait a minute I can't hear you so I shut off my car so that I can so she could hear me I'm ordering a 20 piece nugget with the basket of fries with the bonus off my email making it a $7 purchase I was trying to tell her that I had this order and she would not listen she kept telling me 4 piece, 20 12 ? how many pieces?. she gives me my total of 28.69 ( supposed to be a bonus coupon making it $9) and I start to pull up to the first window (I haven't got away from the box yet) so I was still active g her headset and lo and behold hear the cashier is sitting there talking to whoever else was in the building about how if the customer would learn how to speak to her over a drive through that she wouldn't have got so confused next time ......and that's all I heard
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February 2024 by Bridget Marshall
All I have to do is bring the app up on my phone when I get ther, let it load about 15 seconds, click on the deals tab, and then click the bogo. Breakfast sandwich tab that's it. Give the register perso. Y66
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February 2024 by Scott Henderson
Food was cold, burger was made wrong. I was told it was McDonald's cheese and I t doesnt melt. Service is terrible food is terrible.
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February 2024 by Steve Wooldridge
They are definitely in no hurry.
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January 2024 by Josh Rittenhouse
We continue to have issues with order accuracy from McDonalds in Elwood. We have to check our order before pulling away and usually have to remind them of missing items.
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January 2024 by Angela Sparks
French fries were cold as usual and Hamburger tasted like had a ton of salt on
