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October 2023 by Gary Huston
We moved from Indiana to Georgia and had countless items broken and/or completely destroyed totaling over $7,000 in damages. We will NEVER use Atlas Van Lines again but will instead use UHaul Upack, PODS, Zippy Shell… any other company but Atlas.
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September 2023 by Ronald C.
they called the day before to say when they'd arrive . They would be here between 8 and 10 AM at approximately 8 o'clock they arrived On the scheduled date. The driver and 3 other crew members! So polite and efficient...we were thrilled with how quickly they removed our belongings and covered furniture to protect them. we had NEVER used a moving company before, but we're so impressed!! we would highly recommend them again and again! thank you John Lutwyche for the referral....
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September 2023 by keeganto
Our family has moved many times.We've used Bekins, United and Atlas.Bekins and United were great: good service and no loss or damage.Atlas was a train wreck: they lost and ruined tools, furniture and appliances.When we made a claim for $3,000; they offered $100.After multiple complaints they made a concession offer of $500 wrapped in an accusation that we were fabricating the loss and couldn't prove it.Avoid Atlas Van Lines - they're a poor performer and a bad actor.
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August 2023 by James Andreini
They will "lose" your prized possessions, and offer you an absurd amount thats disrespectful. They don't care if its family heirlooms. Your business doesn't matter, they have government contracts they abuse.
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June 2023 by Jeanette Belmonte
I was very disappointed with my experience with Atlas. We received 3 quotes. The 2 mentioned when to expect delivery but not Atlas. They underestimated the quote making it seem cheaper. After the move it came out the same as the other two. Atlas was misleading to get your business while Allied and Two Men and A Truck were honest with the dates and the quote. They could not give us a time until 24 hours prior making it difficult to schedule anything. We had to take time off from work. They also did not show up on time. I don't think I will ever use Atlas again. I had better experience when I moved with Allied.
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June 2023 by Frank Wilde
Atlas Van Lines did a terrible job with our move. They did not box all of our household goods which I paid them to, they mixed our items with another move, damaged most of our furniture and lost several of our boxes during the move. They also charged us above the estimate they provided. Also, despite doing such a poor job with the move, the owner and management team for the pickup agent will not return my calls and are trying to avoid accountability. Also, despite $10,000 in damage they caused, their Claims team is trying to say they are not responsible for lost boxes and are only offering $400 for our trouble. Atlas and Ernie's Van & Storage (the pickup agent) are not reputable or honest. As such, I would avoid them like the plague. Btw, Atlas left me with boxes and shelves from someone else's move when they delivered our things, and after 3 months have yet to get these items to the right owners. This company is irresponsible and unprofessional. One star is much too high a rating for them.
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April 2023 by Roberta W.
When my furniture and belongings left my house in Arizona they were all in one piece. So far so good right? When they finally arrived in Massachusetts 2 long weeks in a hotel later, everything had been taken apart including my bike. When they tried to put things back together it was a disaster. My desk now wobbles, as do the book shelves. I had to bring my bike into a repair shop to the tune of $180.00 in repairs. My beautiful coffee table has a big crack across the top. I would not recommend this company for a long distance move.
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January 2023 by Jean Cannon
Prager Moving & Storage (Naperville, IL) was fantastic! We moved out-of-state (Illinois to North Carolina), right after Christmas, while my mother was very ill with stage four cancer.Thank goodness this company knows what they are doing! ( I would have not been able to take a botched move.) I have been referred to as a perfectionist from time to time and I can't think of anything to improve our experience with Prager.From the initial contact with Steve (estimator), Holly (move coordinator) and John (driver), our family felt like our lives and goods were in excellent hands. Everyone in this company from the top down is professional, courteous and respectful. All the packers and loaders were excellent. Everything was so well packed and labeled. Everyone showed up or called when they said they would. The moving van was even freshly washed when it pulled up to our new home in North Carolina.There were times during the process that I was concerned I may not get everything done that needed to be taken care of or may not be accurately communicating how much stuff we had to move. I was constantly reassured that "Prager does this all the time. We will take care of it." I can now 1000% say they do know what they are doing and they will take care of it!!We have moved corporately several times. This move was our personal decision and I am very glad we selected Prager Moving! This was our best move yet!
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January 2023 by Jer B.
Oh how I wish I would have read these reviews before I hired Atlas Van Lines to move our household furnishings from MN to AZ,,,our dining room table arrived with 2 huge forklift holes in it!! A piece of granite cracked in half after I paid extra to have it crated,,,and working with their claims department took years off this senior citizens life,,,and I sort of expected the owner to contact me personally to apologize and make things right,,,guess he's hiding,,,
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January 2023 by Brendan W
Excellent service. Everyone we interacted with was professional and communicated well throughout the entire process. Our belongings were handled with care, and we had a low stress experience with Atlas Van Lines handling our move.
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January 2023 by Virginia Rear
I was moving a long distance across the United States, and timing and good care were essential for me. Atlas Van Lines was recommended to me by AAA. Looking into less expensive ones, as well as one with similar cost, I selected Atlas because the initial computer survey by the agent of my belongings was professional and gave me a sense of security I needed for such an undertaking. I was able to get answers quickly when I needed additional information as the move date approached to determine what I would take. I chose to do the packing of the things I could handle, leaving the rest to the movers. There was a flexibility in setting the date and time of pick-up.I was not disappointed with my choice. The crew who picked up my possessions arrived timely and worked efficiently, taking care of the details I had thought I would handle. They could not have been more polite or friendly. In scheduling the delivery date, the movers came in good time, and the delivery was equally efficient. The several items that needed special crating and handling came through perfectly, and only one dish of many in one of my boxes was broken, one I packed. All items were efficiently marked and nothing was lost.I recommend this company to others.
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January 2023 by Larry Repanes
From our first meeting with the sales rep to our conversations with the office and the delivery personnel, everything went smoothly and as expected. Estimates were accurate, everything was on time and all of our items arrived safely in NC after 6 months of storage. The movers at both ends were terrific, professional and helpful. A friend recommended we consider Atlas, I'm glad he did!
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January 2023 by Billy Vaughn
Smith Dray Line Movers and Van Lines were great in moving us from NC to Lexington, SC. We could not have been more pleased and the team were a joy to work with. And as we unpacked, we were amazed at the care they used in packing all of our things. The five men who moved us worked together like a well oiled machine and they seemed to enjoy their work.
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January 2023 by Alethea M.
If you are in such dire straights that you need this company to move your belongings: take a look around your home and forgive the loss of about one in every ten items. They will break things in half or lose them entirely, then their claims managers at Atlas World Group Inc will avoid reimbursing you by denying everything they broke based on their policy of denying them.If you must deal with their claims adjusters for the items they have destroyed, don't. Contact an attorney, don't let their appraisers in, and don't speak to their adjusters. Ours was openly dishonest, and at minimum totally apathetic.From reviews here and at better business bureau, our experience was not unusual. These warnings from others are not exaggerated.
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November 2022 by David B.
I recently moved long distance (600+ miles) with Atlas. They damaged several items, destroyed one, and lost others. Their claims process was slow and terrible: the representative laughed at me when I complained about the lost items. Their customer service is horrendous.
