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September 2023 by Evan F
Apparently they are contracted for Lowe’s Extended Warranty coverages locally. Lowe’s submitted a repair request for my Dryer, and they canceled the appointment without ever speaking to me once as the customer. When I called to find out what was going on with my appointment l, I was told, “Oh, we don’t plan to be out that way for 2-3 weeks, so we just canceled the appointment to keep you from waiting. You can call Lowe’s back and have them resubmit the request again if you still need it.”Terrible experience, would highly recommend using another company.
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August 2023 by Alicia Gooch
I called B&M for estimate on repairing my 5 yr old Samsung refrig. Serv man her 10 min and said needed parts of $253. They called me 1 wk later and said can't get parts. So I basically was charged $100 for a 10 min service call. No kind of refund. BAD BUSINESS!
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August 2023 by Paula Hardesty
Very nice people. Came in asked a couple questions and then took a look at our tv and knew right away what was wrong with it. Gary knowledgeable and right to the point.Thank you so much.Paula & Bill Hardesty
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July 2023 by Odie Maximus
Great people and fast service, Gary handled everything and was super nice and very helpful in troubleshooting the issue with my 8k Samsung tv and even was able to get me a better price than what was originally proposed. All together 10/10 would recommend to my friends and family.
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June 2023 by Michael C.
Stay away! Stay away! We had a simple fix. It worked in the store but NEVER again. Beware the little dwarf in charge.
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June 2023 by Liam Garling
Great communication, i have used them for 2 different tvs and both have been fixed quickly and no issues. Would recommend
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June 2023 by JOSH Medler
They fixed my TV. 2 moths old TV and phillips had them do the warranty work. Fast and friendly!
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June 2023 by Mary Key
My satellite dish was struck by lightning and took out all my connections on my smart TV. B&M picked up my TV and had it back to me within a week. They were kind and polite and very helpful.
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April 2023 by Gregory Combs
Could not fix my stove and would not tell me the status of the part that they ordered and kept hanging up on me.this was 7 weeks after my stove went out and they tried to put the wrong part in when they came out on 3/27/23. They wanted to charge me for the part that did not fix my stove.
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April 2023 by Kyles Audio
Horrible horrible place they called and told me 162 dollars to fix my tv I’m like ok I get their to pick it up and they tried to charge me 202 dollars why would I pay 200 for a tv that cost that new I would never return to this place ever would not recommend for no one just buy a new one it’s cheaper 0/10 horrible place
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March 2023 by Zach Gilham
The TV we needed repaired works great! However the after 5pm crew has awful customer service! They didn’t want to help us at all! They tried telling us we couldn’t get it but we called before and we’re told we could. The lady complained the whole time! And was very very snappy when we asked about the $40 fee before hand was deducted. She snapped back yes before I even finished. She was very disrespectful to the point that you should just close at 5pm because the people that stay over don’t care at all. Not sure if I would come back for business or recommend this place. The morning crew was excellent! Night and day difference between the morning people and after 5pm people. I’ll give 2 stars just because the TV works.
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March 2023 by Red griff
Was fast on getting back with us. Came picked up TV fixed ot and brought it back in a timely manner. Great people to work with!!
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March 2023 by karissa nichols
Fast prompted service. Caring and understanding… and did a awesome job
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November 2022 by melanie behrman
Awesome experience from beginning to end. Great customer service and our technician Chris was very knowledgeable and found the problem with our oven very quickly. We will use B and M for all of our appliance repairs in the future!
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November 2022 by Lindsey James Williams
Fast. On time. Phone staff helpful and knowledgeable. Robert the installer was smart, quick and friendly. Diagnosis visit was $95. Came back to install. $5!! Work guaranteed 60 days. Very satisfied.