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November 2023 by Matthew Gilreath
Very unimpressed with my visit to Boot Barn in Evansville. I am not a typical western clothing wearer, was simply needing an outfit for an event. I was not offered any assistance until I went to the cash register to check out (there were other associates assisting other customers, I understand I am not the most important person in the store but there were other associates not assisting customers)The associate ringing me up scoffed to herself when I declined to sign up for their rewards program and stated I probably would not ever shop there again as it is not my usual wardrobe. The associate also made multiple comments about men and how they do not listen, and we all know if that had been a male associate saying that about women it would be unacceptable. I also heard the associate refer to me as “little boy” to her coworker when I was still within earshot.Will not be recommending boot barn to friends or family
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August 2023 by Nicole Jordan
Walked up to the door at 6:48, online hours says they close at 7. Woman employee is standing right by the locked front doors & says “We’re closed.” I just got off work and needed to pick up my online order. Super frustrating. Don’t tell people you’re open till 7, if you’re not gonna do your job and stay open till then.
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June 2023 by Richard Redmon
Very nice clean store. They have a great selection to choose from. They had exactly what I wanted. The employees are nice and friendly too.
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May 2023 by Jason Eason
Exchanged a pair of boots under warranty, but the store wasn't open until after 930. I was told there system was down and that's understandable.
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May 2023 by Stephen Darrah
Entered the store and was greeted by a person at the counter who didn't even look up to acknowledge me. I went to the men's work clothes area and looked at FR clothing for about 15 minutes, then spent another 5 minutes looking at things as I made my way to the entrance. The salesman never looked up from whatever was on the counter that had his total attention. I was the only person in the store and I was basically ignored. No wonder you guys are having sales problems.
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April 2023 by Debby Snyder
I tried to fix the problem for my 89-year-old father and the customer service representative by the name of the Sid was one of the rudest people I have come across in the customer service business just plain rude! She did not resolve my issue And she gave me the online telephone number with an attitude. You won’t have customers if you continue to keep her at the location.
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February 2023 by Julie Lewis
Customer service out of this world!! Everyone was so nice and very helpful!! Shout out to Jordan!!
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February 2023 by Steve Cooper
Let me tell you about Melissa. She is hands down THE BEST boot Connassaur ON THE PLANET. If you need boots, or hats, or dope leather belts or a fancy Lil steson- you HAVE to come to this establishment. You know that feeling you get when you win the lottery? Me either, but I imagine the feeling I got walking into Boot Barn is better. Go Army.
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February 2023 by Myra Henninger
I've debated on whether to share this experience online. A few months ago, my family (my husband and our three young children) stopped at Boot Barn to purchase some boots. My husband went one way and our children and I went to the kids section to look. My children got excited about the boots and started to pull boots off of the shelf. After they had each found a pair of boots, I put all the other boots, that they had pulled down, back onto the shelf the way they had been stocked. My children and I walked over to find my husband. An employee with purple hair was talking with him about what boots he wanted. She noticed we were standing there and hysterically said something. I cannot remember what she had said specifically now. But I was confused because I didn't understand what she had meant.after we paid and left the store, my husband informed me that the employee was complaining about our children messing up the boots that took her 6 hours to fix and that parents need to teach their kids how to act in public. Now don't get me wrong, I understand the frustration. I'm an assistant store manager at my workplace. But to openly complain about customers to other customers is beyond childish and unprofessional. I made a complaint with corporate and requested a call back. But to this date I have received no call. I'm beyond disgusted with this store and how they let their employees act. I will never make another purchase at this location.
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January 2023 by Ali Bellomy
The experience was fine until I shopped around and went upfront to do a return and the worker named Melissa was nothing but rude and you could tell she didn’t want to help me. After asking for my receipt I told her it was in the bag and she laughed and rolled her eyes I’m guessing that was too much work for her to do. She should work on her manners. She looks brown but definitely doesn’t act like it. How embarrassing.
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January 2023 by Kayla Booker
Drove 2 hours to get a specific pair of boots for both me and my husband that online said was in stock-it was not in stock.
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January 2023 by Ryan McCombs
Unless you are going for that Luke Bryan fuckboy look with your square toed boots and your tight jeans, this place is a joke.
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January 2023 by J B
Finally found a place that sells quality durable clothing and boots
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December 2022 by Matthew Thompson
Very clean store and I received exceptional service from the staff that worked there.
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August 2022 by Lisa Hartley
We went in ask for the 2 guys that was taking care of the Wedding we are in and they were gone . No one k ew anything. 3 people there and they acted so d**** I had to tell them the information was wrote on a paper with the names and what they were wearing etc. They said they didn't know where any paper was. One that claimed to be in charge was just flat lazy period. Finally one of them not her went and found the paper after I made calls to my daughter at her place of work to find out what we needed to get. This was poor service . Never seen so many people that are hired and don't know a thing .