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November 2023 by MyArtsDesire
I bought a car from them a month ago. Assumed I had all the paperwork and went to register it in Alabama where I live. I find out I am missing the title to the car. They never processed a form of payment that I gave to them when I bought the car and used that as an excuse for the reason they don't have the title. Now I'm having to wait for a title that hopefully they do have and cannot register my car. So before you go here make sure they take all of your payments and that they DO HAVE A TITLE for it.
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November 2023 by JOHN Ash
Cody Staffelbach and Kenny Watson are amazing men so thankful for their support and always making my family and I feel number 1 amazing experience and why we will only buy cars from these 2 amazing friends
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November 2023 by Andy B.
Offered $17500 out the door on a vehicle and they accepted but after running my credit and bringing me the paperwork i noticed it said $19200. When i asked what was going on the salesman figured out he screwed up but not only did i get no apology from him or his boss i was told to just sign or i could walk. Then the pickup was delayed 4 times waiting on it to be detailed only to pick it up filthy. Horrible experience all the way around.
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October 2023 by Sarah Hartman
Came in to order a custom F250 and had a great experience. The staff were friendly and willing to answer any questions. Deposit was reasonable. Facilities were clean and modern.
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October 2023 by Phyllis Hicks
This was my first visit to D-Patrick Lincoln. I have originally been to another Lincoln dealership, but the service department changed and it was on a first come first serve basis. This was not my way of having service done. I want a specific time, so i can be assured of the time. I felt comfortable when I walked in and could see my Lincoln during the service. I thank all who had a part in my service.
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October 2023 by Richard Smith
I had some third party warranty work done there. Warranty refused to pay for new tie rods because they had to be removed for the repair. I told the service advisor to put my tie rods back on and not to replace them. A couple weeks after picking up my truck the service manager started calling demanding 380 dollars for new tie rods. I called other dealers and asked if tie rods were a one time use part. They all said no. DPatrick claimed they are, but they were told not to replace. They are threatening to sue now. Who calls a customer two weeks after they picked up their vehicle and paid the bill and suddenly you owe 380 for work you told not to do. Will never refer them or do any business with them.
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September 2023 by Matthew Small
What a dealership. This makes the 6th car we have bought from them and the duo of Henry and Cody is amazing. I told Henry about a year ago I was looking for a deal on a GT500 and to let me know when they have one. A gt500 showed up and I got the photos before it left the back maintenance bay. These cars are now no longer made and very sought after and I had first dibs on it due to how quick my salesman Henry was. Cody being the sales manager was just as helpful getting the deal out to me and getting a sold sign on it minutes later. I will be back.
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September 2023 by Wayne Lamb
Would never recommend D-Patrick to anyone to save them the headache of having to deal with the dealership service dept. I can say maybe to only purchase from them but do not buy any of their extras that would require using their (the dealerships) services. Complete waste of time, just lies and they do not want to honor any of the extras they up sale you at time of purchase. Absolutely worst service dept here locally. Just ask around you'll find all the nightmares you need to know about the service dept at Any D-Patrick dealership. Sucks I had to buy my Lincoln from them as they are the only Lincoln dealership in my area. Should had went with my gut and made the drive to Nashville, TN to buy my Lincoln. Never again will I deal with or recommend D-Patrick.
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September 2023 by Kylee O’Brian
Awesome process! I loved D-Patrick, but what made my experience was Steve! He was amazing. Never once did he make me feel rushed, pressured, or uneducated. If anyone needs help buying a car Steve is the guy!
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September 2023 by melvin ortez
Our sales person Antwon did an awesome job
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September 2023 by Ryan Connors
Wayne Renfrow was knowledgeable, great to work with, willing to spend the time looking at vehicles on different lots and he took an unbiased approach that helped me pick the right SUV for my family. I was looking for an SUV with a set of specifications and he had 5-6 ready to go and even added a couple as I gave him more information. Great guy. Would recommend Wayne and D Patrick to anyone.
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August 2023 by Tina Clark
This is my 3rd time returning. I can't say enough good things about Mr. Kenny Watson. I have worked with him every time. He makes it so easy in the transition in getting a vehicle. I feel so comfortable working with him and the complete D-Patrick team. I will definitely return and send my family and friends. Thank you again for excellent service. Always a 5 star in my book.
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August 2023 by Lori Mattingly
Quick easy process, knowledgeable sales staff, excellent extended warranty options and value. Highly recommend DPatrick!
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August 2023 by Paige Effinger
Ask for Shawn! Great salesman and great guy! Easy experience at D-Patrick Ford! My previous car got stolen, and I was able to drive a brand new vehicle off the lot with relatively little headaches. Buying a car isn't the easiest experience, but everything was made very convenient for me!
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July 2023 by Colby mills
I do NOT recommend purchasing a vehicle from this dealership, I purchased a truck from them a little over a month ago and I have ran into many problems with it that I was not made aware of. Some of these problems are safety related. I also have not received my title at the courthouse in 60 days. When trying to contact D Patrick I was referred to the manager Cody, I tried contacting him for about a week and a half before I finally got a return phone call, only for him to tell me they couldn’t do anything. Once again I definitely do not recommend this dealership, it is obvious that they do not care and have no interest in helping their customers.UPDATE : I would also like to add that management contacted me, only asking me to remove this review. Offered no assistance for my issues only trying to cover themselves.
