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February 2024 by David H.
We have been searching for our dream property for almost two years... we found it and were thrilled. We spent a lot of money to fly and see it and inspect it. All was going well and the lender made us think we were all set until about 5 days before we closed - the Underwriter decided they did not like some of our W2 income and decided not to issue our loan. We had a backup lender (Homeland Mortgage - who had a better rate by 1% that we brought it to Liberty to match to be nice to the agent I was working with) at this point we needed 7-9 days to close the loan so we had to ask the sellers to extend our contract by a few days. They had a backup offer and declined to extend. We are devastated. Had we gone with homeland mortgage we would be moving... instead, our house is in boxes, we shipped our car across the county, and we have where to go thanks to Liberty. They derailed our lives. AVOID AVOID AVOID
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January 2024 by irina
Excellent bank, probably the best one in Evansville! Very friendly, great CD and loan rates, I highly recommend them.
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December 2023 by Tanya Compton
Terra with liberty fcu mortgage helped me buy my dream home. As a first time home buyer I was very satisfied with how quick and smooth the process was.
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November 2023 by Jacob M.
If you want them to set up automatic payments for your loans without notifying you, this is the place to go. And afterwards was told that they couldn't do anything about avoiding the bounced check fee that they caused. The worst experience I have had with any financing company I've ever used. Would recommend everyone avoid them and use places like Scott Credit Union.
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October 2023 by Carl S.
*Please think twice before banking with Liberty federal credit union* they have charged me 3500$ just this year in "courtesy fees". Due to inflation among other things I have been struggling to manage my finances this year. I've perpetually been over drafted in my accounts even though I make close to 100k a year. I went in the branch in desperation hoping they could help me. I told Hannah the representative that I was drowning and feel like Liberty is furthering my debt charging me 100s of dollars In overdraft fees, holding my deposits for days after deposit, and forcing through automatic payments while delaying card charges which always results in my account going into the negatives. When I asked if there was anything they could do she said "at my managers discretion we MAY be able to refund 180$ of the 3500 we've charged you. " a measly 5% of the charges. I was flabbergasted. I told her Friday I planned to close my account and her only response was "yeah that's probably a good idea". These people are ruthless and do not care about their customers or their wellbeing.
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October 2023 by Ron Alleyne
I worked with Chris for a physician loan and throughout the process he was available and readily handled the multiple challenges we had in getting to closing. Highly recommend him for getting and closing any mortgage loan.
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August 2023 by Logan C.
Super quick and super easy. Did everything I wanted in a snap. First time visiting that branch but I've loved their banking services otherwise.
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August 2023 by Sarah Hartman
Made a call in to handle some loan activities and the staff were friendly, helpful, and quick to process info. Couldn't have asked for a better experience.
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June 2023 by Michele Frick
We just purchased a new home and used the credit union for our Mortgage. I have never been more disappointed, dissatisfied, upset, frustrated need I say more. As soon as interest rates come down a bit in 6 to o months we will refi and not at this credit union.
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May 2023 by Tiffany Tackett
Matt Ward is absolutely PHENOMENAL! We have been getting all of our loans through this bank ever since we met Matt. Will not go anywhere else as long as he is here!
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May 2023 by Random Person
I have always had more than positive experiences with this bank. They are always very happy to help me. There are never long waits on the phone. Usually when I am on hold, I am wanting to snap my phone in half with the verification processes… you know what I mean. Not with this bank. I am always treated with dignity and respect. The consumer loan servicing department has gone out of their way to help me out. I would give them hugs if I could.The app is easy to use. Even the chat feature is great. When I’ve used “other” chat with an agent features with other companies, I can’t understand them and I get little to no help. With Liberty FCU, I left with answers.This is a great company to put your money into. I will continue to bank with them in the future.
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May 2023 by Charlene Thompson
Liberty Federal Credit Union was wonderful at helping us with our refinance. They were so easy to work with and Kyle Watts and his crew made the experience so enjoyable, they were all so kind. I would highly recommend them.
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May 2023 by Arielle Kenoyer
My husband decided to use the digital deposit on the banks app when he got his paycheck last week not knowing that they hold your money for at least two business days. After an entire weekend and two business days, he went in to ask when it would be there and they told him it would take another day. When I called to complain, one of the managers I talked to was incredibly rude and condescending as she explained that it’s there policy and they can hold it even longer if they need to. So fair warning to all, if your paycheck is over $250 don’t use the online deposit. They basically give you an easy way to deposit your checks if you don’t mind that they use it as an excuse to hold your money hostage. Not much of an incentive to use online banking, is it?
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May 2023 by Robin Roberts
The staff at the Liberty Federal Credit Union on Liberty Pike in Franklin Tn. have always been very friendly, helpful and professional. I enjoy banking with this group. Their service and benefits were an improvement over the services and benefits of my previous bank.
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May 2023 by Andrew Orem
Their automatic over-draft protection system is horrid and though it's great at charging 27$ overdraft fees, it is awful at basic math. Basic math which would avoid unessecary overdraft fees.
