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October 2022 by Courtney Hawkins
This location has amazing customer service and the people are great!However, there has been a cone in the nightly deposit lane for well over a month. It is dangerous for businesses with large amounts of money to not be able to pull directly up to the drop off box. Not only do we have to worry about theft, but with the winter weather there is also a chance of falling on the ice when crossing lanes to drop off. Please put a sign up for customers to pull to a different lane and leave open, or move and remove the cone after business hours to help out the local businesses during drop off hours.
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August 2022 by cynthia harris
Always provide excellent service!
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August 2022 by Google user
This location has amazing customer service and the people are great! However, there has been a cone in the nightly deposit lane for well over a month. It is dangerous for businesses with large amounts of money to not be able to pull directly up to the drop off box. Not only do we have to worry about theft, but with the winter weather there is also a chance of falling on the ice when crossing lanes to drop off. Please put a sign up for customers to pull to a different lane and leave open, or move and remove the cone after business hours to help out the local businesses during drop off hours.
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April 2022 by Samantha Poulson
Spoke with a man asking for details about a transfer. He was very rude regarding everything I had a question about.
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April 2022 by T
Not a good bank
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February 2022 by Courtney Young
This location has amazing customer service and the people are great!However, there has been a cone in the nightly deposit lane for well over a month. It is dangerous for businesses with large amounts of money to not be able to pull directly up to the drop off box. Not only do we have to worry about theft, but with the winter weather there is also a chance of falling on the ice when crossing lanes to drop off. Please put a sign up for customers to pull to a different lane and leave open, or move and remove the cone after business hours to help out the local businesses during drop off hours.
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November 2020 by Shane Taraschke
I had 724 dollars in fraud charges. Disputed all thecharges and they needed 6 to 10 business days to refundthe money that was stolen from me. The bank itselfis a joke. Went to the branch to talk to a human about itwas told i needed to wait. Thanks for screwing up myplans on seeing family. Im done with banks. Going backcredit unions.
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November 2020 by Mingyi Shan
The first time I came here to handle the debit card business, the staff is very warm to thank Sara E Hardin professional humorous service
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November 2020 by Adam Parker
The manager there is very rude with her own employees and with the customers!
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September 2019 by Amy S-R
They should have gotten no stars. The bank has to have the worst customer service /care of any financial institution out there. Every time I have attempted to go to this "bank" I have regretted. Just a poor excuse for a company and their advertisements are a joke!
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July 2018 by Matthew Willis
Absolutely unacceptable place to have a business account. Please I beg you, do not waste you time here!
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February 2018 by Jessica Lohman
I've made two appointments to meet with a banker in regards to some of my accounts. Every time I come in for my appointment, it takes them 40 minutes to even get to me. The tellers who work the desk are rude & unfriendly. I've been in many times and they are always the same. I never get a greet I just get a snooty look and they say “what can I do for youâ€. Sometimes they will just stare at me before even mentioning anything that they are ready for me. Needless to say I love banking with 5/3rd but this branch needs to step up their customer service.
