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October 2023 by Sarah Hartman
Great garden center, they’ve always had what I needed, from soil to plants to pots. Staff are always ready to checkouts
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September 2023 by Holly P.
Horrible customer service! We drive 1.5 hours to purchase a 5000 dollar lawnmower. We opened a new Home Depot credit card to get 0% financing and 100.00 store credit plus use our military discount. When we got there the customer service desk charged us for the wrong lawnmower, refused to allow us to use our military discount and refused to apply the 100 dollar in store coupon. He told us "too bad and to order it online if we wanted to use those discounts" after he chargers our card for the wrong lawnmower he told us we could take the one we didn't want or wait 48 hours for the money to be credited back to the card then come back and "try again to get the right one" what kind of customer service is this? We went across town to the other Home Depot and they were able to help us. They were super friendly there, we got to use our military discount and the in store coupon that was advertised!!! Don't waste you time at this store. Adam at customer service is a total jerk!!!
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May 2023 by Amanda Z.
orderd an AC unit from Evansville IN store, and had the AC unit delivered to our home, and when it came the box was torn up and the corner of the AC unit was broken. the stated on the box FRAGILE DO NOT DROP. but looks as if the dropped it down a flight of stairs then tossed it on my porch so hard i heard it all the way in my back room. now we have to reorder, and take this one to the store. i am pissed. never again will we order from home depot.
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February 2023 by Me And Her A.
I went to buy some landscape poles and when I selected 2 I was selecting the third one and two poles fell out of the rack and smashed my foot.I limped over to the Pro register and asked for a manager. The teller said ok I will page him.The manager came to me setting behind the counter and said 'fill out this form someone from the claims dept will be in touch. He didn't care to investigate my injuries or the area where it happened. Claims department called 4 days later and offered me $300.to settle. 18 days offered $500.30 days and it is now $1000.Admitting no responsibility, waiving future loss and wanting to settle.
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June 2022 by Heather Rena Pinkston
Very nice lady in lawn & garden to help this very uneducated dog mom and pet safe plants. I appreciate her!
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March 2022 by Arturo P.
This is the worst place to spend time or money I've purchased four major items from the store costing 5000 had to wait almost a solid two months for items that was paid for in full and mind me that had to pay an additional fee for the cords to all of the appliances and then was told that the appliances package will be installed and none was the delivery driver sat down everything unboxed no cords attached and refused to install terrible company with terrible tactics needed for more training from command unto the delivery drivers never spend another dime with this company or recommend them for a screwdriver
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February 2022 by Castle B.
We finalized the selection of two Andersen exterior French doors with the Evansville, IN millwork department in January, 2021. We were told at the time the millwork associate would need to speak with Andersen directly due to the non standard size and special order requirements of the doors. This process, despite our visits and telephone inquiries, took another 6 months. The final quote and purchase order with payment was made in August, 2021.The cost? In excess of $13,000! The project, now more than a year old, remains unfinished. In addition to the long lead time and the HD associates failure to drive the project along, it was only discovered in October, 2021 (install date) that one door was ordered incorrectly and the second, without the necessary trim. A second door was ordered and the rescheduled install date set for December, 2021. Again this date came and went until we called and asked HD to follow up. The project completion date was set for January 31st. On his arrival the installer informed us one of the doors had been released to another customer, installed in their home and then returned. Of course, we would not consider the installation of this door. A third order has now been placed with an expected project completion date of March/April, 2022. This is a story of failed leadership, accountability and an uncanny talent for making incompetence look easy. If you are considering using HD Home Services please know that their agreements do not have any language for recourse for failure to perform services in a timely manner. Note: The installer (Brandon) is knowledgeable, professional and timely. Insist on his services if you are so inclined to deal with these folks.
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June 2021 by Christina Withrow Brown
no respect for their employees
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June 2021 by Brenda Matthews
Good helpful employees with questions and helping load your merchandise. In one of our visits the manager reprimanded the cashier for helping a customer in front of other customers. That's wrong ? no matter what. An employee that is ask for help from a customer should be able to help the customer.
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April 2021 by Sherri Eslinger
I was in the Home Depot on Burkhart and needed assistance in the flooring department. A very nice gentleman came up to help, his name was Chris. He was very knowledgeable and courteous and so very helpful. I honestly had been to Menards and Lowe’s to have had no help there. Nothing more frustrating than having money to spend and not receiving any help. I just wanted to say how pleasant it was to have such a nice worker. He even put my order on a pallet and wrapped it up so it could be picked up the next morning. Chris definitely went out of his way to be helpful and offer his advise s and opinions. He was right. My floors look fabulous. Thank you so much!!
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April 2021 by Jennifer Braden
Alphonso, the gentleman who delivered my purchases was awesome!!!! He was a super nice man. He didn’t even mind bringing my pallet of dirt all the way up my driveway. Thanks very much, Mr. Alphonso.
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September 2020 by Scherri A.
Staff was accessible to help get merchandise from top shelf for short customer. Check out clerk was helpful when ringing multiples of the same product.
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September 2020 by Bruce Cameron
Do not patronize this place. They are awful. The home depot credit card is just as bad as the store! They don't call you when your stuff comes in like they say they will. I got screwed over by this place and have been going back and forth with the card company about getting my money back that is a credit due to me. I have been waiting 2 1/2 months now!
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September 2020 by Kelly Sims
Customer service is awful. We couldn’t find an employee anywhere so we had them paged and no one responded.
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June 2020 by Karen Johnson Wright
I want to thank the gentleman that I call Princess for all the information that was needed to complete my home project, he was very helpful and informative. I would also like to thank Lucas for his hard work and caring nature for making sure everything was to my satisfaction when loading. I was very pleased with these employees.
