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February 2024 by Kyle Patton
Ordered a cookie online, was told it would be done at 2:10. We stop by at 2:10 and get told another 30 minutes, we come back 45 minutes later and get told again another 30 minutes. We go back home and come back over an hour later, and still is not done because they “forgot”. Absolutely ridiculous and we will never go back. Does not even look good. Would love a refund but couldn’t even talk about it.
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January 2024 by Jaime Marie
Cookies are my favorite, but went tonight and had a girl wait on me at the register and she is the most hateful thing. Why on earth would you out someone like that to wait on customers is beyond me. She’s waited on us a handful of times and has had the same crappy attitude every time.
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October 2023 by Cori Shehorn
Ordered a Frankenstein cookie cake for a family gathering! It was decorated fantastically, tasted great! The lady who took my order seemed as excited as I was, and kept me updated. Unfortunately I ate half the 16" cookie myself, SO GOOD...
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October 2023 by Karen Hatchett Watson
Visited Great American Cookie in Eastland Mall recently. It is under new ownership. The person I spoke with was very nice and friendly. Unfortunately, the recipe for the cookies has been changed. The cookies are smaller and dryer. I have been buying these cookies for years, so I know what they USED to taste like. I did notice the difference in size and texture before purchasing and was told the are being made with brown sugar now. My favorites WERE chocolate supreme and pecan supreme. I would not purchase again with the current recipe. Too bad.
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October 2023 by Lisa Poston
The lady or man don't know what it was. But very RUDE to me and the other staff. Asked when the peanut butter cookies were going to be done didn't not even answer. I go to these cookie places. Always have good service. But this one very RUDE
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October 2023 by Julie Wolfe
I purchased a pineapple upside down brownie. OMG!!! IT WAS AMAZING!! CC did an awesome job making the brownies!!
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August 2023 by Jen Daugherty
Anthony W. was very kind and when he couldn't hear what I said (I lost my voice due to a surgery) he politely asked me again what I needed. He was patient and very helpful. All the staff at The Great American Cookie are wonderful and ALWAYS smiling and their cookies are ALWAYS amazing! KEEP UP THE GREAT WORK!!
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August 2023 by Robert Mckinney
Cici was fantastic! Wasnf sure how to make my cake come to life and she made it a dream. Will definitely make this a tradition! Thank you cici
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August 2023 by sydney book
Cecilia H was the best ever!!! he did an amazing job and was very people pleasing.
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July 2023 by Andie Jump
I could not have been happier with my cake! I wish I had thought to take photos it was so perfect!! But my little one tore right into it everyone at the part wants a cookie cake this year now!!
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June 2023 by melissa heath
I have purchased cookies and a few smaller cakes from here in the past.My son wanted a pirate cookie cake this year so we went back. I ordered the 12x24 large cookie and was a little disappointed. For the price I was just expecting more. First off, ordering online gives you a different price. I decided to wait and order in person and it ended up being $60. They charge $50 for the cookie and $10 for them to ice it... That was very pricey to me and I wish I was told that in the beginning, I would've went elsewhere.Then I was suggested to only do the image on half the cake because the cookie itself was heavy and the icing would add about 5 lbs. So we did..When I picked it up I was surprised, the cake was not heavy at all .. the cookie was so thin I could see the board under it.I couldn't even place a small little candle on it because there was nothing to the cookie.The candle would immediately fall over.We tried to make the best of it with what we had but when trying to cut and serve the cake we had to slide it because it was basically just icing. There was nothing to the cookie. My son was disappointed and didn't even finish his piece.$60 was WAY too much for this cake, and I will not be recommending it to others.The workers were very polite, but the cake was extremely disappointing.
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May 2023 by elizabeth moore
They went above and beyond for our birthday boy's cookie cake. Took time to find out what he likes and made a gorgeous, personalized cookie. It was perfect! A big hit.
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May 2023 by Amberly Houser
We are in town for a softball tournament and ordered a cake for my daughters birthday. CC was AMAZING. She talked to my daughter about what she wanted for a design, made amazing suggestions and totally customized it way more than I imagined. She talked directly to my daughter and when we picked it up called her by name and came to reveal the cake to her personally. She was ABOVE and BEYOND to take an everyday run of the mill cake order and make it special for my kid. My daughter kept talking about how nice she was to her and how much she loved the cake. Thank you CC for just taking a few extra minutes to dote some serious kindness on my daughter!! It’s so appreciated! Highly reccomend!!!!
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May 2023 by Dest Co
Today as the Great American Cookie in Evansville Indiana Eastland Mall me and my little child witness such rude and mean Behavior unprofessional behavior from an employer just because a customer asks about a pricing of a cup of ice water know it wasn't any of my business but to witness such an attitude because she asked why is it a dollar for a cup of ice water and the lady or whoever turned around and said because it is really hurt my feelings so just imagine how the parent fell because she asked how much was a cup of ice water1$ and the employee kept on and on and on and on the I wwould-be upset. And she also took the cookies back from the little girl this is unacceptable I'm from out of town and I will never visit this place again it's never wrong for somebody to question a price it doesn't matter what the question is of price question is a question
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May 2023 by Gabby May
Thank you so much to Cici and Cierra for my awesome cookie cake for my birthday yall rock ......Always will be a customer of yours.
