-
December 2023 by Dawn Michelle Seidl Godsey
Friendly and knowledgeable customer service. No ridiculous extra fees. Highly recommend.
-
December 2023 by Tori Boysaw
Vogel rd location. Went there on a Saturday. Supposed to be open until noon but were closed at 11 o’clock -Huge inconvenience.
-
August 2023 by Annette Quick-Pope
Kelley is FABULOUS! Excellent customer service and I love my credit union!!!
-
August 2023 by Nathan Payne
Kelley Andrews started helping me at Washington Ave a couple of years ago. I visited her at the Vogel location after a personal tragedy of losing my mother and she went above and beyond helping me get organized to take care of my financial situation. She has always been great at this. I hope every heritage employee would look at her as an example of how to be towards a member of Heritage. Thanks Kelley!
-
June 2023 by Ana Russell
Excellent service and the people are very helpful. But the online banking is very slow!
-
December 2022 by Amanda MM
We used them for an auto loan. Don’t ever use them. They said the loan was set to be paid on the 15th and then let me set my payments for the 23 without ever explaining that it would scrub more interest. So the loan is done and now they’re demanding $1900. They stole from me and I’m not happy about it.
-
August 2022 by Warren Hibdon
The new online banking service absolutely sucks! I used to be able to transfer money to my daughters account with no trouble! I have been on the stupid thing for over an hour sending pictures to my daughter asking her questions and still cannot get the stupid thing to work! I’m thinking probably going to teachers would be a better idea since they pay more interest on your accounts anyway! This service is now useless!
-
April 2022 by Brad Mathis
Other than the Vogel location being congested to get in and out of during certain times of the day, I have had nothing but good experience with this location. The staff is always very friendly in helpful. The lines in both drive-thru and in-branch move along smoothly and I've never had an incorrect transaction. I would recommend to anyone considering HFCU.
-
February 2022 by Cassandra Jennings
Not the best at protecting ur money. Or when it's taken along with ur identity they don't replace the money that u have lost. They are insured shouldn't we be as well
-
December 2021 by Gracie Koziatek
awful service. I blocked my original card and someone in AR decided to take 50 off my card And then open a money card on my account. You can't call them and get a hold of them. Its all automated. They clearly don't care to help you. So I'm stuck with a overdrawn balance and fraudlency and nothing can be done about it. I think I'm going to go to another bank
-
May 2021 by Kelly W.
Lost my job due to Covid-19, they shut down. Unemployment was not paying anything for over two months. Depleted my savings. Reached out to Heritage for a little help. Paid $462 of a $483 loan in June.. and they allowed me to skip a payment for July. They not only reported me late for the month I skipped, they now refuse to fix the error and want to uphold the late payment for July since I was short $21 in June. Refinancing out of that place asap. If this is how you treat members when they reach out for assistance, no thanks.
-
April 2021 by Destiny Criss
They dont have an option to just speak to a rep. I just need to know my account number. I dont have time to go through the whole “forgot my password” stuff, been on hold to be transferred to rhe information center for TWENTY minutes. Im at school dealing with this, what the hell?!
-
March 2021 by Jessica Mayer
I experienced the worst customer service. I pretty much never write reviews. I worked in customer service for over 10 years. I did a balance transfer to another card, that way I no longer had to pay this one. Balance transfers take a few days, so I went and paid the closing amount which was less than $1.00. I get a call two months later that I had a past due amount of $80.00. I was obviously confused since I closed it a couple months ago. It ended up being fraudulent charges and was ruled fraudulent by them. They sent me a paper to sign, that I never I received. I get another call a month later that my payment is late again. Of course I called, and they said that I didn't sign this paper they sent and because of that they denied paying the fraudulent charges. They said Visa is really fickle and it has to be signed within 30 days. I called Visa and found out its not really a Visa card its a card through Heritage Federal that basically has Visa on it. Visa couldn't even see my account info. Every single person along the way was rude and I ended up just paying the amount so it didn't ruin my credit. Not to mention, I was charged late fees for a charge that both parties acknowledged wasn't mine, but they called so much and everything was a deadend with them. I thought it was interesting they could call when my payment is one day late, but not call to tell me that there is a time sensitive paper that I need to sign. There are so many places to get credit cards, don't get stuck with this one!
-
January 2021 by kim bruce
Have ALWAYS had the BEST experience no matter who I spoke to for what service. Guess that's why I've been a customer for over 10 years !!
-
December 2020 by Emma Chamberlain
Their ATMs will eat your money. I have had this experience at both the west and east locations in Evansville. I spoke to what I presume to be that manager for the eastside location and they opened a dispute for the amount. This money was supposed to be my bill money that was due the next day but this dispute will take multiple days to go through. The manger told me this was because multiple other people have filed disputes for this same reason. I then asked her why the ATMs were even in use if they were obviously so faulty to which she replied that they worked because you can take money out of it. Depending on how this dispute goes will determine if I remain a member there.
