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September 2023 by Kelley Pike
I was in an accident where someone pulled out in front of me and I T-Boned them in my Toyota Tacoma. I had a lot of front end damage. The people at Kenny Kent Collision have been wonderful! They were very informative during the whole process and answered any questions I had. Even when I had concerns about some things they got me right back in immediately and were able to help me.They have friendly service I would definitely go back if I ever needed too.Services: Painting
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September 2023 by Kynzie Combs
got an estimate in february, was to they’d call me back once they ordered parts. nobody ever called me for three months, never heard from them, so in may i finally called myself and they “miraculously” were able to get me in (although still an additional 6 weeks), so i knew that they had simply just forgotten to follow up. Before the appointment in mid june (4 months after my original estimate), i was in another accident. the parts they were fixing originally were further damaged with the addition of another headlight and a frame under the hood. everything else was already going to be fixed originally. i asked at the second estimate if i would only have to pay my $500 deductible once since they never fixed the car the first time and would be saving on parts, labor, time, and a significant amount of money overall due to their mistake. it was confirmed by two different employees that i would only have to pay one $500 deductible. i also confirmed that i could still keep my original appointment in mid june, despite the need to order extra parts. they said there was no need to reschedule. i brought it in mid june and was told that it should take about a week but no longer than two weeks. a week after i drop off my car (keep in mind, insurance only covers 24 days of having a rental), they call and say a part is on back order and wouldn’t have it for another two weeks. they had done absolutely NOTHING with the car, yet had it for a whole week? okay, i pick up my car and return the rental. i call to confirm that they have the part so i don’t waste my time or my limited rental days. they say they don’t have the part, but then i explain that i have been waiting now 5 months and was told the part would be there. i was put on hold and then they come back and “all of the sudden” they do have the part! great, i drop it off, and hear absolutely nothing for 2 weeks, until i get a voicemail saying that the car was done and was being sent to detailing and they’d call me when it was done the next day. three days later, they leave another voicemail saying that something happened and they “weren’t sure what happened but it was getting sent back to assembly”. i hear nothing for an additional 4 days, so i call them and they say that the car would be ready the next day at the latest. 2 days later, no word so i tell them i need my car tomorrow and they once again “miraculously” do so. i show up to pay and the lady sets my keys on the counter and says it would be $1000 for the two claims. i told her that i was told that i would only be charged for the one deductible due to them never fixing my car the first time. she became belligerent and snatched up my keys off the counter (like i was gonna steal my own car???) and argued that “she called that the hood wasn’t going to be in until the 10th of july” which had nothing to do with the fact they never fixed my car from the original accident in february, but she just kept repeating over and over again that “they wouldn’t get paid” despite the fact that they saved money on parts, time, and labor. i needed my car and the rental was way overdue (they had the car in their possession for a total of 5 weeks, despite the being quoted a max of 2 weeks for repairs), so i ended up having to pay out of pocket for the rental. so all in all, they took 6 months repairing my car and charged an extra $500. seriously, don’t waste your time here.
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August 2023 by Kynzie C.
got an estimate in february, was to they'd call me back once they ordered parts. nobody ever called me for three months, never heard from them, so in may i finally called myself and they "miraculously" were able to get me in (although still an additional 6 weeks), so i knew that they had simply just forgotten to follow up. Before the appointment in mid june (4 months after my original estimate), i was in another accident. the parts they were fixing originally were further damaged with the addition of another headlight and a frame under the hood. everything else was already going to be fixed originally. i asked at the second estimate if i would only have to pay my $500 deductible once since they never fixed the car the first time and would be saving on parts, labor, time, and a significant amount of money overall due to their mistake. it was confirmed by two different employees that i would only have to pay one $500 deductible. i also confirmed that i could still keep my original appointment in mid june, despite the need to order extra parts. they said there was no need to reschedule. i brought it in mid june and was told that it should take about a week but no longer than two weeks. a week after i drop off my car (keep in mind, insurance only covers 24 days of having a rental), they call and say a part is on back order and wouldn't have it for another two weeks. they had done absolutely NOTHING with the car, yet had it for a whole week? okay, i pick up my car and return the rental. i call to confirm that they have the part so i don't waste my time or my limited rental days. they say they don't have the part, but then i explain that i have been waiting now 5 months and was told the part would be there. i was put on hold and then they come back and "all of the sudden" they do have the part! great, i drop it off, and hear absolutely nothing for 2 weeks, until i get a voicemail saying that the car was done and was being sent to detailing and they'd call me when it was done the next day. three days later, they leave another voicemail saying that something happened and they "weren't sure what happened but it was getting sent back to assembly". i hear nothing for an additional 4 days, so i call them and they say that the car would be ready the next day at the latest. 2 days later, no word so i tell them i need my car tomorrow and they once again "miraculously" do so. i show up to pay and the lady sets my keys on the counter and says it would be $1000 for the two claims. i told her that i was told that i would only be charged for the one deductible due to them never fixing my car the first time. she became belligerent and snatched up my keys off the counter (like i was gonna steal my own car???) and argued that "she called that the hood wasn't going to be in until the 10th of july" which had nothing to do with the fact they never fixed my car from the original accident in february, but she just kept repeating over and over again that "they wouldn't get paid" despite the fact that they saved money on parts, time, and labor. i needed my car and the rental was way overdue (they had the car in their possession for a total of 5 weeks, despite the being quoted a max of 2 weeks for repairs), so i ended up having to pay out of pocket for the rental. so all in all, they took 6 months repairing my car and charged an extra $500. seriously, don't waste your time here.
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November 2022 by Eric Meyerholtz
They replaced some of the damaged parts, but did not do everything they quoted. I also have a very bad tire rub that wasn’t there when I brought the car in for repairs. Bob said there was nothing he could do. I’ve used this place before, and they are not as good now as they used to be. I waited 3+ months for “repairs” that didn’t get completed. I don’t think Bob knows or cares.Service: Body & Trim
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August 2022 by Denise Bolton
For service do not honor their agreement if you expect by the word to be done take pictures before and after so they will not over charge you or mistreat you I will not recommend this body shop to anyone
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August 2022 by Thomas Axley
Had my Lexus in for repair and they done a great job this picture is before
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March 2022 by C. DiSalvo
First time customer. They did an excellent job on repairing my rear bumper on my 2020 4 Runner. 5 star rating is for not only that but for going up and beyond by cleaning and detailing the interior and exterior of the car. I will definitely would recommend this place to others.Services: Painting
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December 2021 by Margaret Flewallen
Randy was so professional O will recommend to everyone
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September 2021 by Jennifer Johnson
They fixed my car way better than expected. It looks better than when I first bought it!Service: Body & Trim
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July 2020 by Ken Rogers
Fast service and work was excellent.
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March 2020 by Galibear
They fixed my car way better than I expected! It looks even better than it did when I got it! Would definitely recommend
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August 2019 by Sharon Fesmire
They did an excellent job on my car, and it was finished a day early. Staff was pleasant and helpful and called with promised updates.
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May 2019 by Laurie Williamson
The staff at Kenny Kent are very friendly and knowledgeable. My car looked amazing when I picked it up.
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May 2019 by Tana G.
I came in with pre-approval and said do not run my credit other than my pre-approval and Danny the finance manager ran it 5 times other than with the company I had the pre-approval with and my credit score dropped 30 points. I specifically said I DO NOT WANT EXTRA INQUIRIES OR TO SHOP FOR DIFFERENT RATES. So today I spoke with danny about cancelling the warranty he lied about and he said once I signed the paper for them to run it with my pre-approval there was nothing I could do. I said it was illegal to run it more than I had approved and he was basically like I can do whatever I want we have lawyers. So if you go to Kenny Kent make sure Danny in finance don't have anything to do with your loan.
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December 2018 by Ron Ryan
Lines are straight, the paint is a perfect match and handled most of the insurance stuff including rental car. Thank you Anna, Heather and the rest of the team at KKC.