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November 2023 by Julie Hensley
After purchasing our 2024 NX 350h out of state, my husband and I stopped by with a tech question and were very fortunate to meet Noah Meyer. Noah volunteered to assist us with all the features of our new vehicle. We made an appointment for the following day, and Noah went over all the features in the vehicle in great detail, answering every question we had. Noah was more up to date on the programs and technologies of the 2024 model than anyone we’d met thus far. We’ll definitely see Noah for any future vehicle purchase!
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July 2023 by John P
Don't walk away from this dealership. RUN RUN RUN away as fast as you can.
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June 2023 by Angry JAX
I had been warned out the Kenny Kent Lexus reputation, but as member of the Toyota/Lexus family I didn’t imagine that customer service would be poor. As a customer of Kenny Kent Chevrolet I’ve always been treated fairly and have bought my last two trucks from them.However the Lexus side Kenny Kent wasn’t quite the same experience. First I had a quick and simple meeting with a sales rep. Then following morning I had another discussion over phone about availability. Then my wife had a rather rude encounter with someone in the front because they couldn’t figure out who she was there to see. Once that was figured out, she was offered a test drive but was being ordered where to turn. Then she was given the numbers on a vehicle that increased from from a conversation I had just two hours prior on the phone. Then, once all the numbers were worked out, the undercut on the trade-in happened.As someone who does their homework on vehicles prior to looking to purchase, I was shocked that the dealership would lower the trade in value so much from what their own corporate website offered. When checking across sites such as KBB and other Lexus dealerships they all came in around the same. But in an effort to turn additional profit, Kent Lexus cut the trade in value by 65%.Someone should expect a little less or more for the trade value because their opinion of its value may differ from a business, but that was too much. I can appreciate that a business has to make something on a deal, but undercutting a trade value for the sake of trying to take advantage of someone seems beneath what I would expect from a luxury business.Now I have made appointments to take my business out of state and up north to a different dealership and build rapport with them. So now I can add my story the list of those who refuse to do business there, even though we produce Lexus vehicles at our plant. So it seems they have excellent quality, low quality service.Regretfully,Unsatisfied Non-customer
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May 2023 by Karen Tackett
My husband and I just purchased a 2023 RX500h F Sport Performance in Ultra White with a Roja Red interior from Shelby Latham at Kenny Kent Lexus. It’s a stunning vehicle! Even though this is a new hybrid model, Shelby’s expertise was amazing! She had an enormous amount of patience teaching us the many complex details of our new vehicle and was able to answer our many questions. This is the second vehicle we have purchased with Shelby; she is friendly, trustworthy and treats her customers with the same respect, courtesy and kindness as she says she would want to be treated. She even had a toy for our grandson who happened to be with us the day we picked up the car!! Shelby stays in touch after the vehicle is delivered and welcomes us at anytime. Our vehicle buying process was a pleasant experience thanks to Shelby Latham and the professionals at Kenny Kent Lexus!
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April 2023 by Se Pro
Not honest people,they are scumbags and will lowball you as much as half of they value of the vehicle you’re trading. i do not recommend them.
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February 2023 by Bill McElroy
Two part review. One for service, one for sales, both 5 stars. Michael Grimm is my service advisor and he has given me the service that I have come to expect from a Lexus dealership. I was in the automotive business for some time and have always tried to model the experience I provided based one the service that was/is provided to me any time I step foot into Kenny Kent Lexus. I do not get anything from this company to provide this review, but I feel compelled to let other know about what superior service is like. Great job Michael on always taking care of me and being transparent, looking forward to many more years of quality service.The sales experience was just as pleasant. I rolled through the lot a couple of months ago having just purchased a vehicle from another local lot just weeks earlier, not intending to purchase another for a long time. I met a high school friend in James Wiley that happened to be working there (actually the Toyota side). I told him I wasn’t looking to purchase, but if he had a specific make and model, I would consider it. Unfortunately (I kid) they had a couple of vehicles that were within the parameters that I had given and were Lexus Certified. Long story short, I made the purchase a few hours later after I got off work. Zero pressure and the got exactly where I wanted to be to be comfortable with the purchase. Thank you to the KK group (Lex and Yota side) for making me a happy customer. Also, shout out to Steven Shutz for pulling some strings behind the scenes. Would’ve bought from you had my guy not been there.
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January 2023 by Blake Musich
I had an excellent experience working with Steven Shutz. He made the whole process seamless and effortless. Best salesman I’ve ever had to deal with. I would highly recommend going with Kenny Kent for your next car purchase. I had no problems using my TMMI discounts either! 10/10
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January 2023 by Johnna Hancock-Blake
Thanks Kenny Kent for looking at my Lexus and correcting minor issue at no charge and then cleaning my vehicle. That’s class!#berkshirehathaway
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September 2022 by John Ormerod
I had a fantastic experince with the team at Kenny Kent Lexus purchasing a NX350H. The deal was put together over the phone, email and text. Starting with Donaven then Mike Miller, Noah and Bobby in finance. A great team effort. My wife and I drove 5 hours yesterday to pick up the car and everything was ready and the car was waiting in great condition. Noah did an amazing job explaining the controls to my wife. I cannot thank the KK team enough for making this remote purchase so painless and stress free. If we buy another Lexus KK will be my first call. Highly recommended.
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August 2022 by James Fields
I recently moved to the area for a job and on my first day here a semi truck passed me on the interstate and a piece of equipment from it hit my sunroof and left a very large hole in my 2018 GX.It was also raining at the time and would very easily ruined my interior had I not pulled off to cover it.I pulled into Kenny Kent Lexus and was very quickly greeted by a group of sales people when I walked in. I explained that I needed help covering the hole and was very quickly told that there was nothing they could do to help me and everyone very quickly scattered as there was no sales opportunity.As the group was walking away one man suggested go find a trash bag and some duct tape.I left and pulled into the Mercedes dealer a little way up the road and the sales manager and his lot guy brought out automotive crash wrap and sealed my sunroof to keep my interior from damage.I have had 4 Lexus vehicles and countless Toyotas and am in no danger of buying a Benz but I can guarantee that I won't buy one or get service here.I chose to drive 3 hours to get my sunroof fixed later that week.This dealer's customer service should be as good as Mercedes.Do better. Mercedes at least understood that there are better solutions than duct tape.
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August 2022 by Stacey C.
I was quoted one price and once I said I was not financing and paying cash all of a sudden and they wanted to charge me $3000 over MSRP. Luckily I did not fall for the scam of paying $1000 nonrefundable deposit for a car that hasn't even been built yet. Buyers beware
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July 2022 by Christopher Robin
I emailed the sales department to order a hybrid ux and never heard back. I went to jasper Toyota instead
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April 2022 by Standard Living
Luke from Lexus Service helped me get my 21 Lexus LC500 in order.On time pick up and over communication is always good.Luke is awesome and very good to work with.
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April 2022 by Cody Daub6
worst dealership Iv ever visited. Salesman are extremely unfriendly,not polite, make you wait forever, act mad if you don't buy that minute.I don't see how they stay in business.
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March 2022 by Don Annis
I was very pleased with my experience buying a new Lexus RX at Kenny Kent Lexus. Buying a new SUV during the pandemic inventory shortage was a challenge. Mike Miller was my sales professional and communications and follow-up were excellent. I worked with him over a period of three months to find the right RX for me. He was honest and reliable. He gave his personal cell number and was always responsive.
