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November 2023 by Violet Zhang
We are very happy with the material and service we received from LL Flooring. Brandon did an amazing job guiding us through the whole process. Would 100% recommend!
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November 2023 by Julie Dana
Great people, fast service. Awesome deals on flooring, can't beat their prices!!
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November 2023 by Kim Cauley
The process went smoothly and they were very helpful with the return of my excess product. Prices were good my new floor is beautiful!
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November 2023 by Jessica Johnson
Extremely helpful and courteous. Their team helped answer all of our questions and made sure we got everything we needed.
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September 2023 by steve shea
Great store, with very knowledgeable staff. Always ready to help you fulfill your dreams! Love this store!
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July 2023 by kevin lake
The store manager, Brandon, at the Evansville, IN store location is our HERO! After receiving our order for Butcher Block countertop several months ago, we discovered only recently the two 8'ft length counter tops received were completely different stave widths than the 12'ft length countertop & the island countertop. We were concerned this was going to be an issue getting this resolved as the order was placed and received 'months' ago, but we were only just getting to that part of our home remodel, so we were not aware the countertops were not a match until last month. I spoke to Brandon once the problem had been discovered, and NO QUESTIONS ASKED, Brandon said he would get this taken care of for us and get us what we needed. This was not an easy task for Brandon to resolve, but he persevered after much effort keeping us informed the whole time the status of his efforts. All has been resolved, and we are thrilled with both the product and the customer service Brandon extended to us. Much thanks with a special shout out to store manager, Brandon, of the Evansville, IN location.
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June 2023 by Frank Howard
Had a Flooring 911 the other day. Helping a friend finish a floor with older flooring and didn't have enough to finish the project. LL Flooring matched the existing flooring color and size and even had it in stock. Great Job.
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June 2023 by Gary Yoder
great flooring with a rubber back at a great price, thanks brandon!!!
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April 2023 by Terry Fisher
The staff were great to work with and their knowledge was excellent. There were a wide selection of various floorings which were trendy and also basic.
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January 2023 by Mitchell Mc Clellan
Staff was very helpful and knowledgeable about there products
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December 2022 by Jodi O'Dell
My experience with LL Flooring is probably the best customer service from start to finish I have ever had. The multiple times I went in trying to decide on flooring the staff was always patient, completely attentive and invested in helping me do what I needed to do to make a decision. Their hours far exceed any other competition as most customers, like myself, work Monday through Friday and they are available on weekends. When it came time for installation I had a very small window over Thanksgiving to get my flooring in. They called their corporate and regional offices in effort to try to make my dates work. When the ultimately after significant and diligent effort could not work out my dates and I was able to find another installer, the gladly and promptly refunded my installation fee. I absolutely love the flooring I purchased from them, the price was incredible, and the service phenomenal. I’m completely satisfied and blown away at the service and I am in love with my flooring.
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December 2022 by Jim wood
Great service from going to store for purchase and to having them do the install. Our home looks great.
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November 2022 by Sandy Jones
They were great. Very friendly & helpful.i would highly recommend them to all my friends & family
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October 2022 by Sofia Pikalova
Customer service for great, but the expensive vinyl floor was Horrible!! Horrible product, sooooooo many issues with fitting the planks, boxes full of chipped (threw out total of 2 boxes full of defects) and the floor lined up Horribly!! We have 2 different installers (not from LL flooring but from a reputable contractor company) come to try to fix it, and Still have issues! It should have been a Big RED flag when the customer reps could only show us 1 customer picture that was quite dark…for a flooring they said was very popular sold in all their stores. The flooring and color is Beautiful, but the product, installation and the finished look is Not worth the high price we paid for the flooring. Also, it is a nightmare to clean, due to the grooves in the vinyl and gaps, you need to be cleaning it with a toothbrush :/ I would Not recommend this specific vinyl flooring!But, customer service was very nice!!! They helped me load my car Twice, they were respectful, quote was as expected without any fees!
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October 2022 by Paul Schilling
Worked with Brandon for the initial quote and then the purchase.He made the process easy
