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August 2023 by Randy Tedford
Have had 2 separate auto loans with Old National with their low interest rate. Both loans was setup for automatic withdraw from our checking account. First one no problems but I paid it off early. Second loan done fine for a year and a half, then all the sudden our loan payment wasn't taken out. After 6-months of trying to get an answer in which no one seems to know what they are doing we finally just went to our local hometown bank and took out a loan. The interest rate went up 4% but we couldn't deal with the stress of thinking "are they gonna give us a bad credit rating or worse yet repo our truck". Never again will I go for their low interest rate, I'll pay the higher rate at my hometown bank.
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August 2023 by Cameron O'Brien
Female I spoke with was rude. She said her name was Chris and she was a teller. Do not recommend.
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May 2023 by Tigran Kalaydzhyan
Nobody can answer phone. Neither at this branch nor at the Washington branch. Are you guys still in business?
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February 2023 by Amy Clarion
Not this particular stores fault, this whole bank has been horrible. Have had multiple issues over the years but have always been loyal. Charging me twice for insignificant funds when I have the funds than denying the refund for the charge saying I've already had the refunded 3 times this year. First off no. I don't use this bank but to receive my check from work and occasionally fast food. And it's literally month 2 of this year.
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February 2023 by Adrian Cole
Not this particular stores fault, this whole bank has been horrible. Have had multiple issues over the years but have always been loyal. Charging me twice for insignificant funds when I have the funds than denying the refund for the charge saying I've already had the refunded 3 times this year. First off no. I don't use this bank but to receive my check from work and occasionally fast food. And it's literally month 2 of this year.
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January 2023 by Jim I.
The company that Old national Bank contracts with to handle their online bill pay service is absolute trash.I complained about this 2 years ago and then one year ago and still nothing has changed .I tried to pay my water bill and it will not allow me to pay until 10 days out so they're going to mail it in 10 days and then I'm at the mercy of the postal service and we know how reliable they are as far as getting that there so my water bill is probably going to be 7 days late like it has been in the past and then I have to pay a late fee.In the past old national has said give us a call so we can discuss this there's nothing to discuss your bill pay service provider is substandard and low performance and slow .Demand that they provide a better service to your customers or...dump them ...or lose customers.My mother's bank First Federal Bank of the Midwest... the company that they contract with for their bill pay service never goes out more than 7 days most of the time two to five.The only reason that I have not dumped Old national Bank yet is because the location of their branches are geographically friendly to my needs and first Federal Bank of the Midwest doesn't have branches where I live or work.It's always the same with these banks whenever a big bank takes over a small local bank that's been in your community for a hundred years they promise you the great same service that you've come to expect and that lasts for about a year.
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January 2023 by dave cochrane
This bank took over/bought out first Midwest bank and my experience has been horrible. Everything is set up slower. A call can have 20 minute wait times. Touch Tone banking is stupid and slow. I could drive to my local bank faster. What good is that.
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January 2023 by Jeff Ball
I been trying to get a simple W9 and can't get been waiting for over 3 hours
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September 2022 by Paul Arthur
In the closing of my home / mortgage payoff (August 2022), Old National twice made a 5-figure error that I was ultimately responsible for. There was an astonishing lack of professionalism and accountability. Of special note, Paula Briscoe - VP Mortgage Servicing Director who has still never returned my call/message, and Zita Dixon, Banking Center Assistant Manager, who sent my payoff form out with an agent rather than acknowledging my presence in the building and the difficulties they have caused.
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August 2022 by Jonathan Childers
Can't get anyone on the phone when an issue needs to be resolved. Customer care is nearly non-existent.
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August 2022 by Nicholas Yasillo
The merger of my old bank (First Midwest) with Old National has been a disaster. It's virtually impossible to reach customer service with wait times of hours. Email requests go unanswered and after 10 or 12 days the "ticket" is closed. Waits of more than an hour to reach a "banker" at a branch in person result in a promise to call with an answer to a simple question, which NEVER happens. I've given them a month to get their act together, but nothing has improved. After finally getting through to a CR rep via phone after 3-weeks of trying, she was not able to help at all, and her tone and demeanor were actually RUDE to me. Willing to put up with the insultingly-low interest rates they provide for savings accounts and CDs but NOT the incompetent customer service. Sadly, am closing my several accounts after 30-plus years with First Midwest Bank now that they are part of Old National. Unfortunately, I paid for checks which I'll never use! Worst banking experience ever.
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July 2022 by alexander george
If you need to talk to anyone it takes forever. The merge messed up my account and let me overdraft when i had denied it at my old bank. And ive been on the phone for an hour and a half hearing all about how you can help yourself but not anyone picking up a phone to help any of their "valued customers" great customer service guys love it.
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July 2022 by LeRoy LaVetti
So glad my old bank merged with this sorry excuse of a bank. The merger locked me out of my account so I called to have it unlocked. So after 3-1/2 hours of being on hold I gave up! Great job Old National! As soon as I can get into my account I’m switching banks! Absolutely unacceptable!
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March 2022 by Matt Griffin
Friendly people but incompetent operations. ONB cannot process address changes. If you bank here and plan to move, change banks first, because it's much easier to change banks than to get ONB to update an address. I've spent hours on the phone with ONB, and have sent 5+ support tickets, and a year later they're still sending tax docs to our old address.
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March 2022 by coco mis
Worst bank ever I opened an account online deposited a personal check to fund it from other bank account, so it said the funds wouldn’t be available for a week so I canceled that transaction they charged me all kinda fees via savings and checking I pay those start using it then a week later they closed my acct for no reason all my direct deposits got messed up now me and my 2 kids are about to be homeless
