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November 2023 by Jason Rice
Don't act like they can follow a simple instruction when you ask for stuff to be delivered. I placed an order for refills three days ago. They didn't fill until yesterday. I messaged them on this stupid Rx Local app and specifically told them that my phone was on the fritz and to have their driver call my family's phone when he got here. So I waited around all day for my delivery,only just got it a few minutes ago and was told - get this - that the driver had tried to call MY phone 4 different times earlier in the day,could not reach me,so he just turned around and took my medications,medications I desperately needed,I might add,back to the pharmacy. What's the point of giving them specific instructions if they can't follow them?? I became a customer of theirs because of the convenience of their home delivery service,but now I'm really starting to have second thoughts.
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August 2023 by Tricia Neitzke
Very nice service and professional!!
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July 2023 by Angie F (Funsize75)
They are family.. take care of us and all of our meds, most of the time they deliver. All workers are polite and compassionate
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May 2023 by JoElle Knight
We switched to Paul’s Pharmacy about two years ago and immediately felt the difference in the warmth and customer care we receive from their staff at the Westside location. All the staff are great but we especially enjoy the drive-thru when manned by Nancy. Also pharmacist, Jonathan, is always friendly and able to answer all our questions and assist with any insurance needs. He’s gone above and beyond making calls to our doctors and providers to expedite prescriptions for us and our children when necessary.
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May 2023 by Nadia Steele
Everyone is super friendly and helpful. Prescriptions are always ready on time and there's little to no wait at pickup. Never using national pharmacies again!
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April 2023 by katelyn sizemore
Kenzee is great at what she does!
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March 2023 by Jennifer S.
I was on hold for over an hour and then disconnected at noon. If they had to pay me for my time maybe they would care about their patients.
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March 2023 by Kara Fuller
Paul's Pharmacy West has the best pharmacists in town!
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March 2023 by Heather Wentzel
Staff is amazing! Kenzee is a sweetheart.
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December 2022 by Ang
I moved from Kentucky and was worried about transitioning due to mobility issues. Paul's made it easy and convenient during this stressful time and really eased my mind and I'm glad to call them my new pharmacy. Thanks Paul's
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September 2022 by Carey Broerman
I love the convenience. I hate the service (except for a couple techs)... I have automatic refill set up for my little guy. We are 4 days past due, no call, no updates and I have it set up for text/phone call when ready. I have to call literally every single month to see if they are done. When asked which meds are needed, they act like it is a burden when I say all of them. I have a transplant child that needs his meds IN A TIMELY manner, and this pharmacy seems to just not care. If you complain to the head, they "listen" but nothing changes. Frustrating to say the least as I am "stuck" getting meds here as insurance is dictating who can compound specific meds in town.
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June 2022 by Brooke's Friend
This is without a doubt the absolute worst pharmacy I have ever used. I was in dire straights after losing my car and needing a pharmacy that had a delivery service. Some of the staff is awesome (Heather) but there is a "young" girl named MIRANDA that made my experience a nightmare. When I complained about this employee to the head pharmacist, I was told (on multiple occasions) that "she's young" and that was that. I eventually asked him if he was banging her because it's excuse after excuse. I take several medications and called to inquire which were ready to be delivered. Miranda's response was QUOTE "2 maybe 3" I asked her if I could know which 2 or 3 it was or was it a secret, to which I got a teenage sigh and I was put on hold. Then I was (accidentally) cut off. I would not get all of my prescriptions with a delivery and call to find out and Miss Miranda would tell me she didn't know how one got put in a different sort, and it didn't make it out with the delivery. I had my fill of Paul's west and decided to switch pharmacies. I would rather take a Lyft or Uber to another place then get free delivery from them.
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March 2022 by Jerry “Chgojerr” Arnett
Great lil' pharmacy. Been around for a long time here in Evansville. Ty for your professionalism!
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March 2022 by Dorothy Barclay
Just started going to pauls and i think im gonna b glad i did #
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March 2022 by Jessica E.
Nice store. Some compound medications available.
