Queen Nails offers quick and friendly service. Staff are welcoming and not pushy. They have a wide selection of gel polish colors to choose from and can accommodate walk-ins. However, some areas of the salon may require improvement, such as the back room where waxing services are performed, which has been described as unsanitary. Despite this, the business is considered decent overall and has received praise for its attentive and nice staff. They also offer nail art services.