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October 2023 by D Sproul
No one greeted us or even said two words to us. Not very friendly or willing to help. They have an amazing selection and great products. It’s a sad thing to have such a good selection of items but subpar customer service.
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August 2023 by Lindy Enlow
I was happy with the friendliness of the employees when I purchased my machine last year. I already owned 2 brother sewing machines, 2 embroidery machines and a Handi Quilter longarm. Cathy told me in order to keep my warranty I needed to bring the machine back yearly and that also kept discounts on in store items. So I started by bringing my longarm. When I got it back from service, I checked it and there was app kinds of lint in it still. I thought maybe it was moved and the service man thought he already cleaned it when in fact he didn't. Not the case, it just wasnt done well. I had to take it back and it was then cleaned. Thinking this was a one time thing I took my sewing machine for its 1st maintenance last week. When I picked it up I brought it home and immediately noticed it had lint on it. So I took a cleaning tool and cleaned up quite a bit of lint and placed it o. My bobbin winder for co trash to take a photo. I emailed Sew Tech the photo of the lint and one of the stitching sample returned to me woth my machine. I also sent one of stitching I did just prior to loading it up for service. Before, it stitched fine. After, there was an issue with the tension and it was obvious. I got a call from Cathy saying she would pick up my machine and take it to the store the next day. With thr electronics amd the 100 degree heat my husband and I felt that was a bad idea. So I left work early and took it in myself. I left a message for Lisa, the owner, to call me so I could explain what happened, which she never did. I was very disappointed as she had always been very kind. When I picked up my machine I asked again if I had to keep bringing it for service to keep the warranty and Cathy again said yes. I called Brother and they said this is not true. I couldn't believe I'd had this experience 2 out of 2 times. When I asked if I was the only one having trouble, I was told by Cathy it was because the service man had fallen and was having health issues. I feel like I should have been told in advance and I could have taken it elsewhere. It is finally clean after 4 trips 40 minutes long to pick up and drop off. Very incredibly disappointed in the service department of this store and how management and how Cathy handled it. I will not be returning for service.
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November 2022 by Brenda Yeand
I was very pleased working with Lisa and Cathy at Sew Tech. They went above and beyond expectations in taking care of me and my situation. Looking forward to a long lasting relationship with this business :)
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August 2021 by Candice Parker
Everyone was very helpful, and very knowledgeable. I strongly recommend Sew Tech, for all your sewing needs!!
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October 2020 by Faye Rodgers
Love this store and the ladies are all very helpful and efficient.
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October 2020 by george vogt
Wife loves the equipment it has been many years since i was there until today
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October 2020 by Hillary Dressler
Literally the best customer service I have ever received. After coming in to inquire about a machine, I realized this was the business I wanted to support thanks to their honesty and kindness! I can’t wait to continue supporting SewTech and will tell everyone I know to go see them as well! The fabric and notions are super well priced as well as the machines. There are not enough kind words to say about SewTech!!!
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April 2020 by Tina Renea
awesome to work with, love the whole crew!
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April 2020 by Becky Aldridge
Staff is very friendly and always helpful.
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April 2020 by Kristin Fielder-Buehn
Support Local Folks
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December 2019 by billnlindakaye
Awesome service, Friendly workers.and Great prices ! I'll be back ?
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August 2019 by Kim Ford Corliss
What friendly and helpful people - they helped me in a jam and were wonderful!!
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June 2019 by Sara Nelson Fulk
The staff is super helpful & friendly! I started with messages & they were all answered quickly. When I did have a chance to make to the store they were able to demonstrate the machine I was interested in and continued answering my questions. I will definitely be back!
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December 2018 by Leto Keto
This place can help you with any sewing questions. I bought my embroidery machine here and got the best deal around. The staff is so helpful and knowledgeable.
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November 2018 by Cindy Miller
Great fabric great service.
